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“Exceeded Expectations.”

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McCarren Hotel & Pool
Ranked #12 of 72 Hotels in Brooklyn
Certificate of Excellence
GreenLeadersSilver level
Stratford
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Exceeded Expectations.”
5 of 5 bubbles Reviewed February 18, 2013 via mobile

We enjoyed our stay completely, found the hotel accommodating and exactly what we thought we were getting. Small room (expected), balcony (with unexpected view of skyline), comfy bed, great rain shower (with nice toiletries) and lots of plugs and for electronics.

We had an issue figuring out how to lock the balcony door, someone was sent up quickly, and showed us how to work it (pull handle upwards).

Reading the previous reviews it makes me wonder what people expect, this a quality hotel at a reasonable rate.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank getawayplans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,022 reviews from our community

Traveler rating
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See reviews for
236
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed February 17, 2013

Stayed here for a week. It's nice enough but the level of service leaves a quite a bit to be desired particularly at this price point. No hand soap in the bathroom, room was tidied but never cleaned (the same piece of lint was in the corner my entire stay), I had to ask for toiletries to be replenished because they didn't do it automatically. Tonight they seem to have skipped room "cleaning" entirely. No hooks in the rooms and only one in the bathroom. On Saturday evening the staff was using the elevators so much it was faster to walk up the stairs than wait. They should have considered a staff elevator that is out of sight of the main entrance.

Positives: good location, breakfast was adequate to get you out the door in the AM but the last couple of days the bananas have been so over ripe thy are solid black (make some banana bread). Bed was comfy and room temp was easy to control. Front desk staff were generally nice and friendly. It's not bad. Just don't expect awesome or exceptional service.

Room to improve. Lots of it.

  • Stayed February 2013
    • Location
    • Rooms
    • Cleanliness
Helpful?
2 Thank nyc_traveler2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 of 5 bubbles Reviewed February 16, 2013

Left several messages and emails regarding having a possible wedding at the hotel & never got a response. She was always off site & not available. For a director events of a hotel that is pretty bad service & if it's any indication of the service they provide I'll pass.

Stayed February 2013
Helpful?
Thank Mlopez1515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
King and Grove W, Manager at McCarren Hotel & Pool, responded to this review, February 22, 2013
We were sad to read your review and to discover that the communication we had was not to your liking. I replied to you over the weekend the day after you sent our office an email. I explained to you that our restaurant and roof were under construction and that a new Chef was starting and currently I do not have information to forward for inquiries for the next few weeks.

I am sorry that we were not able to work together and best wishes for a wonderful wedding.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayville, New Jersey
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

Pulling up to this hotel, I never expected what was inside!! The lobby grabs you as soon as you set foot in the hotel with its see through floor....that was just the beginning of my pleasant surprise! The staff was so pleasant and professional and gave that extra personal touch. Alex, who works at the front desk was awesome! He helped me out by listening to me and what I was looking for and then giving me personal recommendation that turned out to be right on the money with restaurants and bars. The rooms are tight but that is to be expected in anywhere in NY. The decor is very modern, with clean cut lines, free of clutter so you don't feel like you are in a tight space. Extremely clean with top of the line contemporary bathroom, wood floors (no germ filled carpets to contend with!!), stocked bar and an incredibly comfortable bed! I parked my car when I got there and never moved it again. I was able to walk to everything nearby. I absolutely loved it. Can't say enough about it! Look forward to the warm weather and DEFINITELY returning!!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PrincipessaGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 4, 2013

a combination of things makes this a great hotel. The very helpful and charming staff, great setting, right in the heart of williamsburg surrounded by many bars, restaurants and cute artsy-hipster style businesses. the hotel is very chic, rooms are ecstatically pleasing, shower awesome, and bed so plush and comfortable, I had a problem sleeping in my own bed when I got back. and finally, the most delicious lemon marscapone pancakes you will ever have. will be back in the summer to enjoy the beautiful pool!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 4, 2013

Perfect location for visiting family in B'klyn and so easy to pop over bridge to get to the City. Room was very comfortable, clean and bright. Loved the rain shower! Staff courteous, efficient, friendly enough. Lower level restaurant great for lots of morning light and coffee. Hope to come back in warm weather to use fantastic pool, and take advantage of free bicycles parked out front!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank G T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 1, 2013

We absolutely loved our stay. Staff is very friendly & the hotel is top notch. Room was clean & the bed sooooo comfortable. Only had breakfast and food was great. Neighbourhood is alive but quiet at the same time. We will be back next time we go to NYC.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about McCarren Hotel & Pool

Property: McCarren Hotel & Pool
Address: 160 N 12th St, Brooklyn, NY 11249-1127 (Formerly King & Grove Williamsburg)
Phone Number:
Location: United States > New York > Brooklyn
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 72 Hotels in Brooklyn
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — McCarren Hotel & Pool 4*
Number of rooms: 64
Official Description (provided by the hotel):
Located in the heart of Brooklyn's most vibrant neighborhood, McCarren Hotel & Pool is an exciting urban retreat. With 64 modern rooms, an ideal location overlooking McCarren Park and luxury amenities that include a rooftop bar with breathtaking views of Manhattan and one of New York City's largest outdoor swimming pools, McCarren Hotel & Pool is the first full-service lifestyle hotel in this thriving neighborhood. ... more   less 
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