We stayed at K & G in early August for a wedding. I called a few days prior to see if it was possible to check-in an hour or two earlier than their standard time (4pm). I thought checking in around 2pm wouldn't be a problem, especially since were calling a few days ahead. However, all I was told on the phone was that "they couldn't promise anything", even after I explained we were attending a wedding that afternoon! Upon our arrival at 2pm, we still had hope, until we were told that we couldn't check in yet. But, they told us they understood we were attending a wedding and they would call us once our room was ready. We went and had a great lunch at one of the fantastic places around the hotel, but no phone call. We came back at quarter to 4 and were told, "You know, our check-in time IS 4pm"...a manager overheard our conversation at the desk and we were promptly checked-in. The hotel IS well-appointed (though we could never figure out how to work the lights in the room)...there seems to be a total 'scene' at the pool (which was a funny back drop outside our room window), but their service, aside from the manager who rode in on her white horse, was substandard with a dash of hipster arrogance. Having been in customer service for over a decade, all I can say is that doing that little bit extra for a customer/guest never goes out of style and will most likely be the one thing they remember.
- Official Description (provided by the hotel):
- Located in the heart of Brooklyn's most vibrant neighborhood, McCarren Hotel & Pool is an exciting urban retreat. With 64 modern rooms, an ideal location overlooking McCarren Park and luxury amenities that include a rooftop bar with breathtaking views of Manhattan and one of New York City's largest outdoor swimming pools, McCarren Hotel & Pool is the first full-service lifestyle hotel in this thriving neighborhood. ... more less
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