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“Very pleasant stay”
Review of Pointe Plaza Hotel

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Pointe Plaza Hotel
Ranked #25 of 72 Hotels in Brooklyn
Reviewed June 25, 2014

I only spent one night, my daughter lives in Brooklyn, I was very pleased with this hotel, It was very clean, the breakfast was excellent and the stuff was very friendly and professional. The airea is nice and quite, the cab to my daughter' place arrived in 5 minutes, it was $10 to Bedford avenue subway station.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with this hotel
Thank Julia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imam K, Manager at Pointe Plaza Hotel, responded to this reviewResponded June 26, 2014

Thank you so much for taking time to write a review.
We are happy that you liked our hospitality.
Since your daughter is so close to us, you have to be here frequently.
We are counting on that.
Hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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279 - 285 of 774 reviews

Reviewed June 25, 2014

We were here for 3 nights and they were very enjoyable ones. We felt safe in the neighborhood as it is predominantly an ultra-Orthodox Jewish community which has significantly lowered the crime rates in the area over the last decade. Our room (a suite) had a kitchenette (we called the front desk for complimentary plates and silverware) and 2 very comfortable double beds. We were able to control the temperature in the room adequately and the water temperature as well. A previous reviewer stated it took them a long time for hot water but that was not the case for us. The staff was very friendly and went out of their way to help us when we needed to quickly fax something spur of the moment. The parking area is secure but it is down the street about half a block. There's a subway station about 5-10 minute walk away depending on how quickly you walk.
It's also close to the Brooklyn Heights Promenade which has amazing views of Manhattan day or night. We went twice it was so awesome!
Negatives would be the complimentary breakfast. Yeah, it's free, but it's really a carb-overload especially so early in the morning. They'd do well to at least offer some yogurt. The only protein came in the form of hard boiled eggs and the rest of the offerings was some cold cereal, bagels, pasteries (not freshly baked) and fresh fruit.
Another negative was the internet speed. We tried watching some of our favorite shows on our iPad through Netflex but it frequently stalled for minutes at a time or completely froze the program.
All in all, we were very pleased with the hotel, the room, the staff and the location. If we're ever back in the City we'll definitely stay here!

  • Stayed: June 2014, traveled with family
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1  Thank Dream4Ev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imam K, Manager at Pointe Plaza Hotel, responded to this reviewResponded June 26, 2014

Thank you for your vote of confidence.
We appreciate you taking time to write the review, I liked all your details.
You are right about the safe area.

Please stay with us again when you head this way, as you have mentioned.

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Reviewed June 24, 2014

The hotel folks and room were all lovely, and the free parking lot was a great addition. My problem was the confusion with making the reservation. I was traveling with a group of 12 people, and 6 rooms had been reserved for our group. I made my reservation, explaining that another woman (I gave her name) would be sharing the room, and she would be making her reservation. My friend called the hotel, saying she was sharing my room. 1 or the 6 rooms was cancelled. When I arrived, and checked in, I said that my friend, giving her name, would be checking in later, and would be sharing the room. Said I was paying for 1 night, and she'd be paying for the 2nd night. I even left the 2nd room key for her. However, when she checked in, she was put in a 2nd room, and charged for 2 nights stay. 3 weeks later we're still trying to get this straightened out!

Room Tip: Make sure your reservation information is understood.
  • Stayed: May 2014, traveled with friends
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Review collected in partnership with this hotel
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imam K, Manager at Pointe Plaza Hotel, responded to this reviewResponded June 26, 2014

We are glad to hear from you.
Thank you for your review even after the billing confusion.
I promise to take care of that as soon as possible.

Your group was delightful and we hope you come and stay with us soon.

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Reviewed June 24, 2014

There were 5 of us and we had a suite that accommodated us perfectly. We were able to get around Williamsburg easily. We were able to have the windows open and have fresh air in the room as well. Very clean and we would return to this hotel if we went back to Brooklyn.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with this hotel
Thank Aalia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imam K, Manager at Pointe Plaza Hotel, responded to this reviewResponded June 26, 2014

It takes one to know one.
You were awesome!
Thank you for your generous comments.

As you said, I hope you will be back soon.
Looking forward to see you again, soon.

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Reviewed June 24, 2014

We stayed at this hotel for 2 nights mid June and the hotel was excellent. The rooms were clean, beds extremely comfortable, shower was fab too. The staff were very friendly and helpful especially Analie and her local knowledge was very useful. The subway was a 15 minute walk away through a safe and very interesting neighbourhood. Would definitely recommend using the parking lot if driving just up the street from the hotel and also the complimentary bus into Manhattan. Breakfast was a simple but varied mix of pastries cereals and breads which could be eaten in the small breakfast room or back in your room. Fab stay would absolutely return.

  • Stayed: June 2014, traveled with friends
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Thank SueGR315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imam K, Manager at Pointe Plaza Hotel, responded to this reviewResponded June 26, 2014

Dear Sue

Thanks for taking the time to write a Fantastic Review.

You really covered it all. The Rooms, Beds, Cleanliness, parking & breakfast... most importantly, you mentioned the Helpfulness of our Devoted Staff, it's our goal to provide our distinguished guest, a comfortable, and enjoyable Stay.

Thanks Much, Hope to see you again upon your upcoming NYC visit!

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Reviewed June 23, 2014

I enjoyed my stay the first time so much that I once again returned for another night and I was not disappointed! Pleasant staff, lovely room and bathroom, good location and hot beverage machine on tap!
Thank you.

  • Stayed: June 2014, traveled solo
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1  Thank Zelda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imam K, Manager at Pointe Plaza Hotel, responded to this reviewResponded June 26, 2014

Dear Zelda

Thanks for taking your time to review.

It's really delightful to hear that you were a returning Guest after enjoying your First Stay with Us.

I'm sure you've noticed some of our new additions, and improvements since your last stay.

We hope to welcome you again upon your next (3rd) stay... Return Guest' are my favorites ! ;)

Enjoy Your Summer

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Reviewed June 23, 2014

This hotel is nice, and clean, However, make sure your room aircondition is working and stays working, We had to go to the front desk at 4 am !!!! to tell them that the aircondition was not working, it was extremely hot in the room, the attendant did come and put it back on, the same thing happened in the afternoon, we were resting and the aircondition just shot down, and would not go back on. Finaly someone came and put it back on.
Blankets could be replaced as they are very Crumpled, full of bumps on them,

Room Tip: Rooms on 4th floor are quieter,
  • Stayed: June 2014, traveled as a couple
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Thank bbgsgelm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imam K, Manager at Pointe Plaza Hotel, responded to this reviewResponded June 26, 2014

Hi,
Thanks so Much for taking the time to write a review.
We are really sorry about your experience with AC. The issue has been taken care of, and hopefully it will not happen again.

Enjoy Your Summer, Hope to see you again some time in the Future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pointe Plaza Hotel

Address: 2 Franklin Ave, Brooklyn, NY 11249-7802
Phone Number:
Location: United States > New York > Brooklyn
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #25 of 72 Hotels in Brooklyn
Price Range: $131 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pointe Plaza Hotel 3*
Number of rooms: 71
Official Description (provided by the hotel):
This New York hotel is located in Brooklyn NY, just minutes away from Manhattan. We are only 3.5 Miles from downtown Manhattan, 2 miles from Brooklyn Public Library, 7 miles from LGA airport, and 9 miles from Yankee Stadium. We feature Wi-Fi internet throughout the entire hotel. Some of the amenities include spacious rooms with high ceilings, operable windows, and some guestrooms include kitchenettes. We also feature flat-screen TVs in most rooms as well as a seating area and a desk. A complimentary continental breakfast is included with your stay. Flushing Avenue Metro Station is a short 10 minute walk from the property. The Pointe Plaza Hotel also offers complimentary shuttle service to Nearby Subway/Train Station in Morning Hours. ... more   less 
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