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“Great stay great manager”

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BEST WESTERN PLUS Arena Hotel
Ranked #19 of 72 Hotels in Brooklyn
Certificate of Excellence
Ashbourne
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great stay great manager”
4 of 5 bubbles Reviewed September 18, 2013

Do not hesitate to stay at this hotel, the frontage and area is abit noisy and untidy, but the hotel and staff make up for this. My friend and I stayed at this hotel for three nights recently. It is a 6 minute walk to the subway, after some great instruction from Richard the hotel manager we navigated the subway into all the sights of New York we wanted to see. The hotel is very clean and the staff very helpful, Richard is a New Yorker and there is nothing he dosnt know about this great city he was extremely helpful and nothing was too much trouble. Two English girls .

Room Tip: Rooms at the back would be quieter
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, September 20, 2013
Dear Mel H,

Thank you for taking the time to review your recent stay at our hotel. I remember you both quite well. It took a bit of convincing on our part to have you stay with us and I am delighted to hear we helped you enjoy your stay in New York. It was my pleasure providing you with my local knowledge which allowed you both to become honorary "New Yorkers" as you navigated the subways with ease. Being a smaller hotel we have the luxury of spending a few more minutes with guests that need it and have plenty of maps and resources to assist you during your visit.
If future travel plans include a stop over in NYC, we look foward to welcoming you back to your "home away from home", the Best Western Arena Hotel.

Sincerely,

Richard J. Murphy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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547 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Barrie, Canada
2 reviews
1 of 5 bubbles Reviewed September 15, 2013

this hotel is located in a known crime area of Brooklyn, subway station is close but the short walk to hotel is scary, very poor area with alot of garbage on the streets, hotel is actually around the corner of the main street has an abandoned feeling to it with above ground rail that goes by the front of hotel hourly at night. Very disapointed that the booking agent on phone did not warn me as i was travelling with my daughter so two women alone in this area are very vunerable. The cost comparison was also questionable as we were able to get a room for less in the city at the Bowery Hanbee Hotel which we did change to and were very pleased with the staff and hotel.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank diane w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, September 17, 2013
Dear Diane W,

Thank you for taking the time to share your feelings about your stay at the BW Arena Hotel. Im so sorry the neighborhood frightened you to the point of checking out earlier and optioning for another Best Western in Chinatown. Just as Times Square transformed its once seedy image to become the mecca for NYC bound tourists with time our surroundings with continue to change. Since the hotel has opened its doors back in 2010 we have provided both local and international guests with clean accommodations and friendly service. We hope you enjoyed the remainder of your trip to New York and that your new hotel was much more to your liking.

Regards,

Richard J Murphy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Villanova
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed September 14, 2013

Richard the manager was extremely accommodating and went out of his way to be very helpful. Look it's not in the best area, but the room was great, the TV was 42" digital, the bed was very comfortable, the shower was good and the free breakfast was very good. Look, it's not in the best area, but if it's convenient to where you need to be, it's an oasis of comfort and service. I was very pleasantly surprised.

Room Tip: Stayed on the first floor which is a quick half floor walk up from the lobby and on the same floor a...
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Villanoleva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, September 17, 2013
Dear Villanoleva,

Thank you for taking the time to share your positive experience with your fellow Tripadvisor bloggers. Im delighted we had the chance to meet and that our encounter made a difference during your stay. We appreciate your keen observations when it came to our beds being comfortable and that our continental breakfast was pleasing as well.
Our neighborhood is in a transition and will only continue to improve with time. Once you step inside the hotel our friendly staff and clean accommodations serves as an oasis for weary travelers. Keep us in mind on future trips into the NYC-Brooklyn area.

Sincerely,

Richard J Murphy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delray Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 4, 2013

Loved our stay at the Best Western Arena - Brooklyn. Staff were very friendly and helpful especially Cleopatra. Breakfast was more than we ever expected - loved the Pancake machine!
Rooms were clean and the location of the hotel was definitely where we needed to be. This made it very easy to move other places like the Bronx and Long Island. Room Rate is reasonably priced, would definitely stay there again and recommend to friends. Thank you guys, well done!.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pam224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, September 5, 2013
Dear Pam224,

Thank you for taking the time to review your recent stay at our hotel. Judging by your comments we met and even exceeded your expectations with our breakfast and great staff. Thank you for mentioning Cleopatra. She has a special way of making everyone feel welcome, we truly appreciate having her on our staff.
We hope you consider staying with us on future trips to the Brooklyn/NYC area.

Sincerely,

Richard J Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jenkins KY, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 21, 2013

We drove up to NY from KY and stayed 2 nights at this Brooklyn BW while helping move our daughter into her new apartment. The hotel appears to be fairly new construction and was in very good condition inside and out. We found the Manager and staff to be simply amazing in their efforts to be helpful and accommodating. Having mentioned to the manager the purpose of our visit and that we needed to do some furniture shopping, the next time we passed the lobby desk he presented us with a printout of out store locations he had researched on the internet. Shadena, an attractive young lady working the desk, treated us like family and was always eager to offer tips on dinning and transit. Our guest room was clean and comfortable with fridge and flat screen TV. The bathroom was spotless and well lighted. The off-street parking was very limited but we were lucky enough to find a spot each time we returned to the hotel. All in all, we were delighted with our stay here and wouldn't hesitate to recommend it to anyone staying in the area.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, August 22, 2013
Dear James,

Thank you for taking the time to post your review about your recent stay at our hotel. It was a pleasure having you stay with us as you helped your daughter move to Brooklyn. Being a parent myself, I understand the apprehension in having your daughter move so far from home. Extending my local knowledge and having my staff exhibit excellent customer service seems like it created a memorable experience for your family. Thats what sets us apart from the competition. We wish your daughter much success and look forward to seeing you at your "home away from home", the Best Western Plus Arena Hotel on future trips to Brooklyn.

Sincerely,

Richard J Murphy
General Manager
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York, Pennsylvania
1 review
5 of 5 bubbles Reviewed August 19, 2013

Mr. Murphy and every other member of the staff were exceptionally friendly and helpful, understanding of needs and anxious to go out of their way to assist. The room and breakfast exceeded my expectations and I hope they have a room available each time I visit.

Stayed August 2013, traveled solo
Helpful?
Thank mxn3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, August 20, 2013
Dear MXN3,

Thank you for your glowing review of our hotel and your stay with us. As General Manager it is important to set the right example in terms of providing outstanding service to our guests. It is our #1 resource and if we apply it correctly we exceed guests expectations and review excellent feedback because of it.
We hope you consider us on future trips into the Brooklyn area.

Sincerely,

Richard J Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 7, 2013 via mobile

I just returned from a four-night stay at the Best Western Plus Arena Hotel. I chose to stay there because it is the closest hotel to my daughters' apartments in Bed Stuy. Since my daughters live there, I was not too concerned about the neighborhood. Some people may find the immediate area a little sketchy, but give it a chance! This hotel is lovely, the rooms large by New York standards, modern, fresh, everything you would expect in a much pricier hotel in Manhattan. The subway is very close, and the A train will have you in Manhattan in minutes. But it is the staff that really caused me to write my first-ever Trip Advisor review. They were friendly, accommodating, recognized each time I came in. Then, moments after arriving at my home airport, I received a call from the front desk, telling me I had left a number of articles in my room, and wanting to know how best to get them back to me! I really appreciate their honesty and effort. I look forward to returning to this hotel.

Stayed August 2013, traveled solo
Helpful?
2 Thank Joan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, August 9, 2013
Dear Joan M,

Thank you for taking the time to review your recent stay at the Best Western Arena Hotel. We are delighted you found us and that we are conveniently located to your daugthers apartment in the neighborhood. The subway is a close 2 blocks away and can get you to downtown Brooklyn and Manhattan within 30 minutes.

Thank you for mentioning our clean rooms and friendly staff. These two factors set us apart from our competition. in closing , it is our pleasure finding, calling and returning your forgotten items back to you. We are glad it formed a memorable impression about the hotel inspiring you to let your fellow Tripadvisor family know your experience staying with us. We hope you make the Best Western Arena Hotel your "home away from home" while visiting your daughter.

Sincerely,

Richard J Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Arena Hotel

Property: BEST WESTERN PLUS Arena Hotel
Address: 1324 Atlantic Ave, Brooklyn, NY 11216-2811
Phone Number:
Location: United States > New York > Brooklyn
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #19 of 72 Hotels in Brooklyn
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Arena Hotel 2.5*
Number of rooms: 56
Reservation Options:
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