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“Thanks to Victor. ”

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Sheraton Brooklyn New York Hotel
Ranked #27 of 72 Hotels in Brooklyn
Level Contributor
4 reviews
“Thanks to Victor. ”
Reviewed April 26, 2014 via mobile

Thanks to Victor, without his experience in hotels industry and front desk excellency our stay would be a nightmare thanks to Orbitz that almost ruined our stay. Victor did an excellent job. He really went above and beyond to help and accommodate us. I am giving 5 Stars just because of Victor from front desk.

Stayed April 2014, traveled with friends
Helpful?
Thank Ruslan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise L, Manager at Sheraton Brooklyn New York Hotel, responded to this review, June 19, 2014
Dear Guest,

Thank you for staying with us at the Sheraton Brooklyn Hotel, we appreciate you sharing your great experience with the public. I am pleased to learn that you had an excellent time during your recent stay. We look forward to having you stay here again in the near future. Please take the time to visit us on our website and share your review on our site.

Thank you and we wish you a safe travel.
Sheraton Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,083 reviews from our community

Traveler rating
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    229
    54
    72
See reviews for
324
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219
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (219)
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New York
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed April 7, 2014

I booked (2) rooms at the Sheraton this past weekend via the Sheraton reservation line for my niece and her friends to prep for a Sweet Sixteen party. The rooms were basically used for a few of us to get dressed etc..
Pros.
The hotel lobby itself was alive and the hustle and bustle definitely gives the place a nice vibe.
The front desk staff was friendly and accomodating. They even gave us cookies while we were going through the check in process.
Cons.
The front desk area is a little small so even a handful of people in the area made it feel like an overcrowded train station platform.
The rooms are on the small side (but all in all served their purpose)
Street parking availabilty almost nonexistent. Hotel parking tooo pricey ! ($35)
The area can be a little desolate as there is soo much construction going on.
The worse part of the whole experience and the biggest reason for an overall 3 star rating are those ELEVATORS.

There are (4) elevators that service the entire hotel. The elevators are small and slow. We waited approximately 8 minutes for an elevator before deciding to take one going up just to come back down. Some of the younger family members took the stairs down as far as they could go.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NYC_Pat_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
77 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 6, 2014

Spent 1 night at the hotel. The hotel is conveniently located near The Barclays Center and is close to a vibrant neighborhood with many stores. Our room was clean and small (N.Y. style) though we saw a friend's room which was much bigger. Our room had access to the terrace however, we did not use it because of all the construction around the hotel. Eventually, it will probably be nice to be on the terrace. The hotel staff was very friendly, helpful,polite and accommodating despite the high traffic of patrons in the lobby. We stayed over the weekend, so the street where the hotel is situated was rather quiet. However, considering all the construction that is going around the hotel at this point, I would check ahead of time to double check the noise level.

Room Tip: Look for rooms at the upper floors. Ask for a larger room.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chefDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise L, Manager at Sheraton Brooklyn New York Hotel, responded to this review, June 17, 2014
Dear Guest,

Thank you for staying with us at the Sheraton Brooklyn Hotel, we appreciate you sharing your great experience with the public. I am pleased to learn that you had a pleasant time during your recent stay. However, I will like to apologize for all the construction that was taking place during your stay. We look forward to having you stay here again in the near future. Please take the time to visit us on our website and share your review on our site.
Thank you and we wish you a safe travel.

Sheraton Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 4, 2014 via mobile

We stayed here for the second time in 3 years and it's just as good as we remembered. Very nice rooms and great service. The bar/restaurant is solid as well. It is a bit tough to get a taxi to or from this street but you can always walk out to find a taxi

Stayed March 2014
Helpful?
Thank Elilewandowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise L, Manager at Sheraton Brooklyn New York Hotel, responded to this review, June 17, 2014
Dear Guest,

Thank you for staying with us at the Sheraton Brooklyn Hotel, we appreciate you sharing your great experience with the public. I am pleased to learn that you had a beautiful time not only once but twice. We look forward to seeing you again very soon. Please take the time to visit us on our website and share your review on our site.
Thank you and we wish you a safe travel.

Sheraton Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 1, 2014

First of all I must say I got a GREAT deal for the Sheraton!! Thank you GetARoom!!!
I will use your service again!!!
My stay at the Sheraton was excellent, the staff were very friendly.. I asked questions and they were all very helpful! The beds were sooooooo comfortable, best bed i've ever slept in at a hotel. The room was clean and I was pleased. The subway is on the same block as the hotel.
Downtown BK block away, love the location of the hotel.
My next trip to NY I will stay at the Sheraton Hotel again!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BelizeanGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise L, Manager at Sheraton Brooklyn New York Hotel, responded to this review, June 17, 2014
Dear Guest,

Thank you for staying with us at the Sheraton Brooklyn Hotel, we appreciate you sharing your great experience with the public. I am pleased to learn that you had an excellent time during your recent stay and that you will stay with us again. We look forward to seeing you soon. Please take the time to visit us on our website and share your review on our site.
Thank you and we wish you a safe travel.

Sheraton Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Englishtown, New Jersey
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 22, 2014

Stayed overnight at the Brooklyn Sheraton after a presentation at BAM rather than return to NJ.
The room was clean, and not that small. Bed heavenly with "marshmallow" pillows. Flat screen
TV and many amenities. (Some suggestions: a small dresser with drawers and a few more
bathroom toiletries, e.g., shower cap, swabs, etc.) Not too noisy considering the hotel is in
the heart of Brooklyn's busy area. Parking a bit of a hassle, but accomplished. If you choose
to park yourself on the street, be very careful and read the signs for prohibited/limited days
and times. $35 to park overnight, rather than risk a ticket or violation or towing. The Sheraton
staff was friendly and welcoming and very informative on getting around to the BAM. Check in
representative told us what the hotel had regarding restaurants and lounges. The area is
filled with all types and cuisines and all price ranges. Being a Brooklyn gal at heart, I felt
nostalgic and almost homesick for my hometown. Go, Brooklyn!!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Poedoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise L, Manager at Sheraton Brooklyn New York Hotel, responded to this review, June 17, 2014
Dear Guest,

Thank you for staying with us at the Sheraton Brooklyn Hotel, we appreciate you sharing your great experience with the public. I am pleased to learn that you had a nice and relaxing time during your recent stay. We look forward to having you stay here again in the near future.Please take the time to visit us on our website and share your review on our site.
Thank you and we wish you a safe travel.

Sheraton Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Level Contributor
128 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 17, 2014

My stay was on an emergency basis to visit my daughter in the hospital. Patricia Caruso(manager) went above and beyond to make my stay as easy as possible. I would recommend this hotel to anyone that is doing business in Brooklyn or for those wishing a subway ride into Manhattan but who wish to avoid staying downtown.

Room Tip: This location was near a Junior's restaurant which is handy for any meal you may desire. It is a...
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank otisokansascity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise L, Manager at Sheraton Brooklyn New York Hotel, responded to this review, June 17, 2014
Dear Guest,

Thank you for staying with us at the Sheraton Brooklyn Hotel, we appreciate you sharing your great experience with the public. I am pleased to learn that you had a relaxing and stress-free visit during your recent stay. We look forward to having you stay here again in the near future. Please take the time to visit us on our website and share your review on our site.
Thank you and we wish you a safe travel.

Sheraton Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Brooklyn New York Hotel

Property: Sheraton Brooklyn New York Hotel
Address: 228 Duffield Street, Brooklyn, NY 11201-5303
Phone Number:
Location: United States > New York > Brooklyn
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 72 Hotels in Brooklyn
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Brooklyn New York Hotel 4*
Number of rooms: 321
Official Description (provided by the hotel):
Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. Pool Hours: Mon- Fri 5pm-10pm Sat- Sun 10am- 10pm ... more   less 
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