We were excited to have gotten a great 'deal' at a four star hotel and thought this would be the perfect end to our trip. In the end, the hotel was the biggest disappointment of our experience. Room was very small (no problem understand its the city), but the experience of customer service was where it was not a four star. Some at the hotel were very helpful with the trip, but we were told we would have free internet in the room as a 'thank you' for staying----after trying to log on throughout the night we called down and found out that the internet is only good if you are in the lobby. No problem. After, we need to make some food for our child---called down to ask for some silverware---first time was asked if we ordered room service---when I said no they said it was no possible. Tried to call down again and got no reply. If you choose the valet service for the car it takes 5-10 minutes to get your car brought to you----its more like 15-20 minutes so call way ahead. I have stayed in this hotel before and felt like the online hotel booking company we used inflated the price big time. As I thought I got a great deal, it turned in to one thing after another. I would recommend saving your money and going to another place that values customer service, wants your business, and willing to give you 4 star quality.
- Official Description (provided by the hotel):
- Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. Pool Hours: Mon- Fri 5pm-10pm Sat- Sun 10am- 10pm ... more less
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