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“Downtown Brooklyn! OMG!”

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Sheraton Brooklyn New York Hotel
Ranked #28 of 72 Hotels in Brooklyn
Chicago, Illinois
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Downtown Brooklyn! OMG!”
Reviewed March 7, 2013

Went to a Brooklyn Nets game at Jay Z's new arena and stayed at the this Sheraton. They allowed me to check in at like 10:30AM without me even asking them for that accommodation. Room was spectacular with a view of the river and the Statue of Liberty! Free drink at the bar (great staff). I can not wait to get back to this hotel for fun weekend in Downtown Brooklyn!

Room Tip: High floor of course.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Jahmala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, March 8, 2013
You are correct in that Brooklyn is going through a spectacular transformation. We are thrilled to be part of this and to have been your host. Please come back and visit soon

Safe travels

Regards
Marie Kupfer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,102 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Chinese (Traditional) first
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  • English first
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English first
Orlando, Florida
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 3, 2013

My friend who has a new baby had several special requests. We were put in adjoining rooms, the crib and refrigerator were in the room upon our check-in and they accomodated our request for a late check-out due to the baby's nap schedule. What a delight the entire stay was and everyone was very helpful. they even called us a few hours before check-out to see if they could arrange for transportation or if there was anything else they could do for us. I really felt this hotel's staff went above and beyond to make our stay comfortable. I would definitely recommend this hotel for anyone!

Stayed February 2013, traveled with friends
Helpful?
1 Thank cmillia15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, March 4, 2013
Thank you so much for recognizing our staff. We work tirelessly at exceeding guest expectations each and every day. I am glad to hear you enjoyed your time with us and look forward to being your host in the near future.

Regards
Marie Kupfer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 5 Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 25, 2013

I live in Manhattan, and my friend stayed at the Sheraton Brooklyn for a wedding, which I joined to babysit. I'm not a Brooklyn expert, but would say the location is very good. Walking distance to multiple subway lines and shopping and restaurant areas. The hotel is new and very clean. The service was also great- they called the night before check out to see if we needed any assistance the following day with transportation or anything. If you're going to Brooklyn, the Sheraton is great.

Room Tip: The connecting room gave us stroller parking
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank adriennejubb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, February 27, 2013
"The best in Brooklyn.", Wow that is quite a description. Thank you so much. I will be certain to share your kind words with thei entire staff

We look forward to being your host in the near future

Regards
Marie Kupfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Level 6 Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed February 23, 2013

My assistant picked this hotel because it was half way between my business appointment and LaGuardia Airport, this I had minimal expectations. From the time I walked in off the street ( I took the R subway from Lower Manhattan to withing 1 block) the staff was outstanding. Friendly,explained everything about my room, the hotel amenities, the club lounge and the restaurant, asked about any special needs or requests, booked a car for me to the airport the next morning and updated my Starwood profile. It was a very cold night so I decided to order room service...a simple burger and fries but it was delivered to my room in 20 minutes, it was excellent and the fried were still hot! That evening when the battery in my computer mouse died, I went down to the front desk and asked where the nearest place to buy batteries was - did I mention it was 12 degrees and howling outside? They called the hotel engineer who had them for me in no time.At 9 PM the front desk called just to check on me and ask if I wanted anything, e.g a wake up call. The room was average size for a New York City property but it was immaculate! The bathroom had been recently refitted the bedding was very comfortable. My only complaint is that a business class hotel should not charge for in-room interet .

  • Stayed February 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Mangonboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, February 24, 2013
What a wonderful review for a General Manager to wake up to on a Saturday morning. Thank you so much for all the wonderful accolades about the hotel and staff.

We look forward to being your host.

Marie Kupfer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herefordshire
Level 5 Contributor
85 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 16, 2013

The pool was closed. The parking cost a fortune. The GPS couldn't find it as a new one-way system had been introduced in the area, so we roamed around for ages unable to actually reach the hotel. The staff were preoccupied and inattentive. The room was small for the price. Poky little lobby. I won't go there again in a hurry. I expected better of Sheraton.

  • Stayed January 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank kaluvesu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, February 18, 2013
Thanks so much for your comments regarding a recent stay at the Sheraton. Would you be so kind to contact my office directly so I may clarify the issues that came up during your time with us.

My direct dial is 917-281-5188

Thank you

Marie Kupfer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Brooklyn hotels

Hoersholm, Denmark
Level 6 Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 15, 2013

The location is ideal for exploring both Brooklyn and Manhattan. Metro and shopping is close by as well as many eateries. Our hotel room was small, indeed a little too small for a 6 nights stay a family of four with two teens. Pricing was fair though, so we would likely stay here again at later visits as we prefer Brooklyn to Manhattan.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bernbom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, February 16, 2013
We prefer Brooklyn to Manhattan as well :) We look forward to being your host in the near future.

Best Regards
Marie Kupfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level 6 Contributor
275 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed February 10, 2013

Stayed here several times, the most recent was 12/2012. Short subway ride from Manhattan, and a good value compared to Manhattan Hotels and also the Brooklyn Bridge Marriott - one of the times I stayed here the room price was about a third of what the Marriott was charging. Several ethnic restaurants/deli carryout places nearby. Club Room had an institutional feel but had hot and cold appetizers in the evening and breakfast in the am. Room size was fine and room was clean. My only issue was that every time I stayed here the air freshener/cleaners that were used were overpowering - my sense is anyone with issues with perfumes etc would have an issue here.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 150nightsperyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, February 12, 2013
Thanks for taking the time to drop us a line. In the event a guest has allergies and or prefers not to have a freshener used in their rooms, our Executive Housekeeper will gladly oblige.

Keep travelling to Brooklyn and we look forward to being your host.

Marie Kupfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Brooklyn New York Hotel

Property: Sheraton Brooklyn New York Hotel
Address: 228 Duffield Street, Brooklyn, NY 11201-5303
Phone Number:
Location: United States > New York > Brooklyn
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 72 Hotels in Brooklyn
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Brooklyn New York Hotel 4*
Number of rooms: 321
Official Description (provided by the hotel):
Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. Pool Hours: Mon- Fri 5pm-10pm Sat- Sun 10am- 10pm ... more   less 
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