We stayed at Aloft for one night and that was more than enough. I should have known it would have been a problem from the get go when the booking desk couldn't even get the 2 room booking straight. They quoted me 3 different prices for the same rooms and couldn't give me a straight answer for a total price. When arriving (early) to the hotel only one room was ready, no problem check in wasn't til 3. We were told to come back at 1 for the second room so we went for lunch and shopping and came back after 330 and the room was still not ready. All the manager could do was apologize and tell me to wait 20 min. The attitude from the management clearly feeds off onto the staff as the front desk were all uninterested in working and rude.
Once we got our rooms we (thankfully) didn't need any more assistance from the hotel staff. When ready to check out we wanted to pay on a different credit card than the one on file. No problem they said.. printed me up the bill swiped the card and off we went. This morning I check my credit card statement and they had charged the wrong card! This place is very unorganized as if they had just opened their doors today for the first time. I am unimpressed with the service, the hotel itself is standard - clean rooms with the regular amenities. Head Office needs to do something about the management and training of front desk staff to actually assist customers properly and make them interested in coming back again.
- Official Description (provided by the hotel):
- Just minutes from the Brooklyn Bridge and downtown Manhattan, Aloft Brooklyn offers a hip and exciting accommodation with an urban-influenced design and a social scene that's always a buzz. ... more less
- Reservation Options:
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- Also Known As:
- Aloft New York Brooklyn Hotel Brooklyn