I have already entered a complaint with Starwood hotels regarding my recent stay at the Brooklyn Aloft. From the first moment we walked into the hotel we were assaulted with noise. Apparently Friday evening was DJ in the entrance night with the DJ blaring their music directly at the front desk. This meant miming and mouthing our check-in with the front desk clerk. After a long and stressful drive to Brooklyn, nothing could have been worse. I would have overlooked this introduction as simply annoying except that this lack of consideration continued. When we returned to our room after midnight and found that a stereo was blaring somewhere which kept us from being able to sleep. When we called down to the front desk they explained that there was a lounge above our floor (23rd) which is open until 3am (!!!). Unfortunately, no one explained this at check in (or for all I know they did and my lip reading skills need serious help). I honestly feel worse for the family who were also put on the 23rd floor and had a poor screaming child who they obviously couldn't get to sleep because of the noise. The hotel did move us the next day and gave us a complimentary breakfast, however this hardly compensates for the inconvenience. We were in Brooklyn only for a short time and spent Saturday zoned out because of the lack of sleep. I still haven't heard back from Starwood's customer service to follow up on my complaint. I'm truly disappointed at what could have been a wonderful stay.
- Official Description (provided by the hotel):
- Just minutes from the Brooklyn Bridge and downtown Manhattan, Aloft Brooklyn offers a hip and exciting accommodation with an urban-influenced design and a social scene that's always a buzz. ... more less
- Reservation Options:
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- Also Known As:
- Aloft New York Brooklyn Hotel Brooklyn