On a recent visit to NY, I, my husband, son and his girlfriend visited the NY Transit Museum. For a mere $7 pp, ($5 for seniors) it began as a very interesting and informative trip back in history but quickly deteriorated due to, as one reviewer mentioned, "kids running around". Our guide, Katherine, was professional, knowledgeable and extremely tolerant of the three thoroughly unruly children in our group. She answered their questions patiently while they interrupted, jumped in front of her, touched and grabbed her in inappropriate areas of her body. I'm sorry, no employee in any way, shape or form should have to put up with misbehaving children while their mother simply looks the other way. These children were completely out of control and even caused some visitors to leave and others to become part of a shouting match with their mother who defended their actions as simple curiosity. Then she started accusing the whole group of attacking her children and causing one of the children to begin crying. Can you imagine what one couple from London thought of the people of New York based on this visit?
Although Katherine tried her best to keep things together, we ended up leaving long before the tour had ended. It's a shame that this incident was allowed to accelerate even though Katherine called for security when it looked like the mother was ready to start a fist fight with another visitor. Someone should have come to Katherine's rescue IMMEDIATELY to diffuse the situation by asking the verbally abusive woman to leave with her uncontrollable children.
That being said - PLEASE do not let this deter you from a visit to the museum. It is filled with old subway cars which had been preserved, as well as models and other exhibits which are displayed. Plans were to close the exhibition after the United States Bicentennial celebration, but it proved to be so popular that it remained open and eventually became a permanent museum. Visitors are able to enter and sit in the vintage subway cars while tour guides explain the history of New York City and the role of the transportation in the city. Artifacts from historic subway and bus operations, as well as NYC transportation infrastructure, are on display. The exhibits on the upper level frequently change and numerous other artifacts that highlight topics such as subway signaling and control, electrical power, railway infrastructure, station maps and signage, and station artwork.
We wish we had be able to stay for the entire tour. Message to museum security, when one of your employees calls - do something and do it fast! Handle it immediately! It should never have gotten to the point when one person ruins a visit for an entire group. Security shouldn't be fearful of asking these people to leave.
I highly doubt this situation occurs with any regularity, so DO go visit the Transit Museum. It is an interesting and informative look at what made New York City, the Captiol of the World.
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