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“"Average" Plus a Few Extras”
Review of NU Hotel

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NU Hotel
Ranked #13 of 72 Hotels in Brooklyn
Certificate of Excellence
GreenLeadersSilver level
Tucson, Arizona
Level 6 Contributor
105 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“"Average" Plus a Few Extras”
Reviewed June 10, 2013

I almost gave this review a Very Good, and it very nearly is. Location is super convenient. I have stayed in Brooklyn many times over last 10yrs and I like the proximity to all the subways lines and always abundant taxis on Atlantic.

The hotel has upbeat air to it, trendy, but not toooooo precious. Breakfast was basic--help your self and at times a little crowded. We were lucky that weather was decent so we could sit on sidewalk area adjacent. Of course the view was of Brooklyn Jail Central Processing or something like that. Constant stream of cop cars, which probably means location is super safe :-)

Bed test: Comfy bed but slightly aging linens. We had clean crisp sheets but a torn blanket and a mis-shapen duvet cover. Nice pillow variety--4 for a queen bed.

The Air Conditioning in the room was very noisy, then again how often do you need AC in Brooklyn?

The corridors echo sounds from immediate area and they doors close very loudly if you don't watch out. But all in all the noise factor from city was minimal.

Service at desk was exceptional during 5 night stay, so I appreciate that consistency. Employees answered every question and provided Far Above Average Service.

I absolutely would go back and might mention that a little renovation $$ would be very well spent.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Dianawallah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier E, General Manager at NU Hotel, responded to this review, June 28, 2013
Thanks for taking the time to write a review about your recent experience. The details are appreciated. It appears a large percentage of your stay was enjoyable. While average is better than a negative review, I expect above average results from the team at NU. We strive to be the best not only in Brooklyn but in NYC. While a renovation and refresh is scheduled for early 2014 it does not stop us from keeping our current product up to par. I have shared this review the entire Housekeeping staff and we'll certainly make the adjustments necessary to ensure our linens remain fresh and crisp. Thanks again for your review and we look forward to having you back as our guest in the near future.
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902 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
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English first
Washington, DC
Level 5 Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed June 10, 2013

On the positive side: Excellent location near shops, restaurants and the subway. The bed is very comfortable - nice linens and fluffy pillows. Staff is friendly and helpful.

On the negative side: Pricey for what you get. The floor is either bare linoleum or covered with carpet squares without padding. You have to go to the lobby to fill the ice bucket. Chairs in the room are very uncomfortable.

Room Tip: Make sure you at least get a room with the carpet squares and not plain linoleum.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DCaprilee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier E, General Manager at NU Hotel, responded to this review, June 28, 2013
We appreciate the time you have taken to write about your experience. We would have loved to WOW you on your experience. My apologies we may have fallen a little short. The floors are actually cork. This is a very eco friendly material. Some guest appreciate there s no carpet actually. In other rooms we have carpeted the room with FLOR tiles. The feedback has generally been very good. I was share your comments with the Designer of the hotel. We are preparing for a property refresh in early January. We'll certainly consider your comments during the process. Thanks fot sharing and we ope you will give us another opportunity in the future.
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Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 5, 2013 via mobile

Loved it. Everything you want from a more boutique style hotel. Me and a few friends were over for a wedding in Manhattan but decided to stay in Brooklyn. Believe the Brooklyn hype - and the reviews of the hotel. Loved the location - loads of cool shops, bards et nearby. The hotel is clean, modern, the staff are great - there is Just a nice vibe to the place. Nothing more to say. Ill be back. For more free cookies.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier E, General Manager at NU Hotel, responded to this review, June 9, 2013
Thanks for the great review! You certainly made the right choice by staying in Brooklyn. The hype is definitely real and we're pleased you chose our hotel for your first experience. We look forward to having you back as out guest in the near future. No worries, the cookies will be here waiting!
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Scotland
Level 4 Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 5, 2013

Pretty cool find - close to metro stations, bars, shops, easy walk to the Brooklyn Bridge too.

Our room was nice, kitted out well - nicely decorated bathroom, everything clean.

Breakfast wasn't anything super - just basic buffet style, which was fine for us - bagel and fruit to set us up for the day.

Reception staff were helpful on a few occassions with our queries.

I'd recommend to a friend, and stay there again!

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank CP123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier E, General Manager at NU Hotel, responded to this review, June 9, 2013
Thanks for the fantastic review! It means a lot to see a seasoned reviewer like yourself give us such praise. We work hard to be the best hotel in NYC and it's great to see our efforts are noticed. Thanks for the comment on Breakfast. We're always trying to improve our product. We recently revamped the offerings and so far they have been well received. We'll continue to get better in this area. Thanks again for the feedback. We hope to see you back at NU soon!
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Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 1, 2013

Nice staff, good location in Brooklyn. Room badly in need of renovation: air conditioner clanked, floor of vinyl tiles scarred and coming up, towels ancient, one luggage caddy (a double room, that usually means 2 people) and so on. No rug or carpet for tired feet. Don't know why this hotel has good reviews.

Room Tip: Is there one?
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Green Features: Just the usual card in the room about reusing the towels.
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bellosguardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier E, General Manager at NU Hotel, responded to this review, June 2, 2013
Thanks for the review. We value feedback like this and take it very seriously. We do a very god job of maintaining our hotel as many other reviews will reflect. We all work very hard to provide the best customer service not only in Brooklyn but in New York City. I wish you would have provided the us the opportunity to make it right during your stay. I'm confident had we known of your concerns we would have responded immediately and you would have been 100% satisfied. Please feel free to email me directly to discuss further at info@nuhotelbrooklyn.com. Thanks again for taking the time and we hope to see you again in the future so we can show you how we truly operate.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 31, 2013

Overall this is a cool place. The lobby is really small but very well designed. There's a cute little bar and the breakfast is great. The vibe is very hip and young. The rooms were decent size, and clean BUT we had a few problems at check in. My business associate was given a room that was already occupied, luckily no one was in the actual room when she entered but all there stuff was. Her second room- the AC didn't work so for her the third time was the charm. For me, the bed was comfy and I slept well but my AC didn't work well either. I had set it on 70 and the room never got below 78 (which was warmer than it was outside.) Overall the staff was super friendly and helpful but they have a few kinks to work out.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NDusso17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier E, General Manager at NU Hotel, responded to this review, June 9, 2013
We appreciate you taking the time to write this honest review. Please accept my personal apologies for the hiccups during your colleagues and your stay. Unacceptable. I'm not one for excuses so I will not provide any. We simply should have done a better job of managing the situation to the point where you were 100% satisfied. We will learn from this review and get better. I hope you will give us another opportunity to make things right in the future. Please email me directly at info@nuhotelbrooklyn.com for any future visits. I would like to offer my personal assistance. I guarantee your next stay will be a memorable one. Thanks again.
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Atlanta, Georgia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed May 30, 2013

I was expecting a tiny hotel room in NYC. Not at all. The size of the room is decent. The bathroom was designed nicely. I discovered a chalkboard on the wall behind the toilet that I could draw on. I feel like a hipster staying there.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sammill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier E, General Manager at NU Hotel, responded to this review, June 9, 2013
Thanks for the review! Anyone who stays in Brooklyn should feel like a hipster! Our style, product and service is guided by our neighborhood and culture. Nice to see it rubbing off on our guests! Next time take a picture of your artwork on the Chalkboard and share it with us on Facebook! Look forward to having you back as our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NU Hotel

Property: NU Hotel
Address: 85 Smith St, Brooklyn, NY 11201-5907
Phone Number:
Location: United States > New York > Brooklyn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Brooklyn
#4 Family Hotel in Brooklyn
#4 Romantic Hotel in Brooklyn
#5 Business Hotel in Brooklyn
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — NU Hotel 3.5*
Number of rooms: 93
Official Description (provided by the hotel):
NU Hotel offers a smart, clean, fresh design along with expert service. Acquaint yourself with this entirely new Brooklyn hotel, conceived to create an authentic travel experience integrated into the fabric of the local landscape.This perfectly positioned Brooklyn NY hotel sits squarely at the intersection of four intriguing neighborhoods:Downtown Brooklyn, home to the Brooklyn Academy of Music, the court houses and the offices at Metrotech center.Boerum Hill, where streets are lined with elegant brownstones and French bistros.Cobble Hill, a blend of old world shops and bakeries and gardens.Carroll Gardens, an old-fashioned Italian neighborhood with wide streets, chic restaurants, and antique shops.A design approach intended to appear effortless, combined with a casual attitude, define the hotel, while the beauty and friendly nature of the neighborhoods ensure that guests feel safe and secure as they explore the gems that Brooklyn has to offer. The ambience suggests an artistic local neighborhood refuge providing a unique, insider's experience. The minimalist, loft-inspired rooms include custom furnishings crafted from recycled teak wood, cork floors, environmentally conscious woods, lead-free paints, and organic bedding. Step into this intriguing and exciting new departure from a typical Brooklyn hotel to discover an imaginative new approach to city living -- smart, clean, simple, and, best of all, casual. Simply put, NU is all about you. ... more   less 
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Also Known As:
Nu Hotel Brooklyn

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