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“Clean - lovely and great staff”

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Westmark Fairbanks Hotel and Conference Center
Ranked #8 of 23 Hotels in Fairbanks
Severna Park, MD
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Clean - lovely and great staff”
4 of 5 bubbles Reviewed May 12, 2013

We were in Fairbanks for a conference. The hotel provided a continental breakfast that was well stocked. The rooms were clean and if you are high enough, have great views. Had some troubles controlling the heat in the room, and the hotel did not manage to get it fixed in the three nights we were there. Can't say much for the pillows. But the conference food -- holy smokes. It was delicious. We had beef brisket the first day and fish the second day and it was all hot, delicious and plentiful (served buffet style). The desserts however, were fabulous!! Especially the bread pudding. MMM!!! Fabulous.

Room Tip: Higher rooms have great views. Great gift shop.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmesticgoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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709 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (151)
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English first
Anchorage, Alaska
Level Contributor
695 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
3 of 5 bubbles Reviewed May 7, 2013

The room was average however they placed me in one of the older standard rooms that was is without internet access. The room was comfortable and adequately furnished however be advised that the rooms do not have blackout shades so, if you have a hard time sleeping in the light, during our Alaskan summers, you may have a difficult time. The continental breakfast was just that. The staff did a good job.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glennallen, Alaska
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed May 4, 2013

Read the other reviews and know this: If you're staying at the Westmark through a "tour", you'll have a room in the newer part of the hotel. If not, you'll be in the older rooms.

We were in a newer room, but I was still unimpressed. The layout of room made it necessary to move some furniture to get our bags in. The furnishings were cheap and the veneer was chipping off. The blankets and sheets were very coarse and made for an uncomfortable sleep. The bathroom set up was awkward and the toilet flushes were so loud you could hear the flushes from the other rooms.

I gave it an "average" review because it wasn't necessarily dirty, and the room was good sized. But I still would not want to reserve a room there again.

  • Stayed June 2012, traveled as a couple
    • Sleep Quality
Helpful?
Thank Kristin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
2 of 5 bubbles Reviewed April 14, 2013

On first arrival the place seemed nice. Then we made our way to our room. The rooms were clean but no ventalation in the bathrooms. Weied smells when it got steamy. Noisy. Both nights we had laughing screaming kids & barking dogs outside our door until 1am or so. The walls are so thin it sounded like they were in our room. The elevator & halls were gross. I think it was blood smeared around the elevator doors on both floors. Saw housekeeping in the area. Not once did they try to clean it. First room the tub wouldnt drain. The front desk gave us a hassle about switching rooms. The breakfast was very disappointing. Westmark is off the list for good after this trip.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debb7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Fairbanks hotels

Central, Indiana
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed March 19, 2013

We stayed up late nightly watching the northern lights so would sleep in a bit in the mornings. Tuesday March 12th house keeping knocked on the door starting at 8 am. 3 times we said not now. We then put up the do not disturb sign on our door from 9-11 ish. We took it off when we left the room and saw house keeping on the floor. We returned to our room after 2 am after watching the northern lights again. When we returned our room wasn't touched! I called to the front desk and they said oh if you put up the sign do not disturb they write off your room and don't clean it. She also said house keeping works till about 4 pm. I asked for more towels and at that hour they came up with towels but no washcloths. They refused to admit it was a poor policy and never did they even hinted at an apology. They stated it was my fault for using the sign. I've stayed in many hotels and never have seen this policy. I feel I was treated poorly by the staff.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Djlew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kotzebue, Alaska
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed March 16, 2013

The Westmark is located "downtown" Fairbanks and conveniently located. I thought it was a historical Fairbanks hotel and thus had more "character" than others in town, but this was not the case. I doubt it's the "best hotel in Fairbanks." It was busy with tons of random groups of people hanging out in the lobby, even at 4am when I was checking out. The room was clean, but bed was uncomfortable and blankets were old and dated. The staff were polite, but not friendly. When I called the Front Desk to ask a question. they were polite, but seemed to be wondering why I was calling them. Kind of weird. I stayed for three nights and although it wasn't entirely bad, I wouldn't stay here again. I'd rather pay a little more money for a more comfortable bed and updated decor.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tok, Alaska
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed March 14, 2013

Hotel was clean .. Staff was friendly ... but no Refig or microwave in room ... We had a pet room, but no place to walk the dogs except the parking lot .. it is right on one of the main roads so there is alot of traffic and the city bus line comes threw the parking lot

Room Tip: get a room on one of the higher floors to cut down on the traffic noise
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westmark Fairbanks Hotel and Conference Center

Property: Westmark Fairbanks Hotel and Conference Center
Address: 813 Noble Street, Fairbanks, AK 99701-4977
Phone Number:
Location: United States > Alaska > Fairbanks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 23 Hotels in Fairbanks
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westmark Fairbanks Hotel and Conference Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
The Westmark Fairbanks Hotel & Conference Center is rising to new heights in Fairbanks and sets the standard for elegance, style and service in the Golden Heart City. With a convenient downtown location, the Westmark Fairbanks is prepared to meet your every need, whether business or leisure. Your hospitality needs are served with 400 guest rooms and more than 17,000 square feet of meeting space. Junior, executive and two room suites are available. Wi-Fi internet connection is also available. ... more   less 
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Also Known As:
Westmark Fairbanks Hotel Fairbanks
Westmark Hotel Fairbanks
Westmark Fairbanks Hotel And Conference Center Alaska

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