We stayed up late nightly watching the northern lights so would sleep in a bit in the mornings. Tuesday March 12th house keeping knocked on the door starting at 8 am. 3 times we said not now. We then put up the do not disturb sign on our door from 9-11 ish. We took it off when we left the room and saw house keeping on the floor. We returned to our room after 2 am after watching the northern lights again. When we returned our room wasn't touched! I called to the front desk and they said oh if you put up the sign do not disturb they write off your room and don't clean it. She also said house keeping works till about 4 pm. I asked for more towels and at that hour they came up with towels but no washcloths. They refused to admit it was a poor policy and never did they even hinted at an apology. They stated it was my fault for using the sign. I've stayed in many hotels and never have seen this policy. I feel I was treated poorly by the staff.
- Official Description (provided by the hotel):
- The Westmark Fairbanks Hotel & Conference Center is rising to new heights in Fairbanks and sets the standard for elegance, style and service in the Golden Heart City. With a convenient downtown location, the Westmark Fairbanks is prepared to meet your every need, whether business or leisure. Your hospitality needs are served with 400 guest rooms and more than 17,000 square feet of meeting space. Junior, executive and two room suites are available. Wi-Fi internet connection is also available. ... more less
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- Also Known As:
- Westmark Fairbanks Hotel Fairbanks
- Westmark Hotel Fairbanks
- Westmark Fairbanks Hotel And Conference Center Alaska