We were relocating from Wisconsin to Fairbanks and had called 2 weeks ahead to book a room. I gave the owner my credit card to hold the room. Upon arrival after a 7 day trip, he could not seem to find my reservation. Suddenly he found it and went to show me my "options". I told him I thought I booked a studio apartment for $400 a week. He led us to a two room suite and told us it was $800 for the week. I said no and asked about the apartment I had requested.
He told us it was at a different location and did not have a car to show us. After about a half hour he finally found a car to use to show us our room. When we got there he took us to a room and said that it was $600 for the week. I again explained to him I had reservations for a $400 a week room. Something must have clicked and he finally took us to the room and opened the door. To our surprise someone was staying in it already. He said "feel free to look around, this is what it looks like". We were so disgusted and shocked we walked right out. He then confessed that that room was booked and he had showed us our options. There were no apologies or offering to let us stay in the other rooms without paying the rate. His poor management was not what I needed after traveling 3300 miles to find out I had nowhere to live for the week. I wouldn't let my worst enemy stay here.
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- Also Known As:
- 7 Gables Inn & Suites Fairbanks, Alaska