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“Great hotel, poor transportation”

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La Quinta Inn & Suites Fairbanks
Ranked #7 of 23 Hotels in Fairbanks
Certificate of Excellence
Level 5 Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great hotel, poor transportation”
Reviewed November 13, 2012

Would have rated this hotel much higher if they had reliable shuttle service. Rooms were clean, crisp, nicely furnished and had comfortable beds. The staff was pleasant, friendly and helpful. Our flight arrived at 9:45PM and the restaurant at the hotel was closed. Not much choice but to take a cab to a local restaurant. The real problem was the next morning. The shuttle was not available, as the attendant could not leave the lodge, but they did call us a cab, Eagle Cab, for our early morning flight. The cab was supposed to be there within 5 minutes. We waited 25 minutes for a ride to the airport that was 1/3 mile away. The start of our day's travel was made unnecessary stressful due to concerns about going through security and making our flight.

Room Tip: Be wary about transportation to the airport.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank travlgypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelley M, Director of Sales at La Quinta Inn & Suites Fairbanks, responded to this review, November 20, 2012
Thank you very much for your feedback; we are constantly striving to improve our guests experience.
We apologize for the transportation issue that you had - we are currently working on that timing problem from the taxi company.
We hope that if you have any future lodging needs that you will consider the Alpine Lodge again.
Once again, we do apologize and we are seeking solutions for that issue; it will be resolved shortly!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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329 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • English first
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English first
Level 6 Contributor
467 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 482 helpful votes
Reviewed October 12, 2012

Held an event here. Event room was ok though nothing snazzy. Clean and the staff was very accomodating, good sound system, projection and AV. Worked for us just fine.

Guest room was clean and quiet enough. Worked for an overnight and near enough to airport to allow for quick connection for flight out.

I'd stay here again.

P.S. Be sure to sign up for a wake up call to see the Aurora Borealis if it gets active in the night.

Room Tip: Ask for side away from airport.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
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Helpful?
1 Thank hatlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chugiak, Alaska
1 review
Reviewed October 5, 2012

Instead of putting us in any free room, they put us right next to the extremely noise electrical room, which actually roared...rm 113.. They offered to change us, but we were settled already. Then next to us was a large family who talked ALL night long. The desk was notified, but nothing happened. We'll never stay there again.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bunny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 4, 2012

I recommend this hotel friendly staff, clean room, and free shuttle service from train depot. The hotel is over years old but still looks new. I like the free 24 hours coffee service and continental breakfast have enough choices for me.

I will stay here again!

Room Tip: Go to Pioneer Park
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Ia
Level 6 Contributor
222 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed October 1, 2012

This was a very nice hotel with a beautiful lobby. The food in the restaurant was very good and the front desk people were very helpful. It isn't too close to anything, except a large grocery store, which the hotel would shuttle you.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JDWLOO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelley M, Director of Sales at La Quinta Inn & Suites Fairbanks, responded to this review, October 3, 2012
We really appreciate you taking the time to write about your experience and we are very happy that you had a positive experience - That is our goal; that from the moment you check into our hotel, you feel comfortable and are welcomed as our guest.
If your travels bring you back to Fairbanks in the future, we hope that you will once again consider the Alpine Lodge! Again, thank you for the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level 5 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 26, 2012

Can't believe what some of the reviews are saying about this hotel. They must not know Fairbanks and they are use to staying at 5 star hotels. We (70 people which is 35 couples) just stayed there for one night before we moved to Princess lodge to go on land and cruise package and everyone was very impressed with the Fairbanks Hotel. Reason we didn't go direct to Princess Lodge was because we were arriving late at night and couldn't justify paying high price for one more night at Princess Lodge just to lay your head down so choose this hotel for a one night and then for a $3.00 cab pp, we moved the next day to Princess Lodge where our package started. If we were going back to Alaska , we would probably stay here and skip the Princess Lodge completely. A lot cheaper and didn't gain a lot but moving to Princess Lodges. While in Fairbanks, I checked out other cruise line hotels and Princess was the best amongst them but Alpine was perfect for our needs. Clean; efficient, fabulous breakfast for $3.00 (we got it free due to the number of rooms I booked); very close to airport, shuttle service , refrigerators and coffee makers in rooms, very comfortable king size beds, rooms were very quiet as was area around it, front desk very helpful; very close to River Discover cruise tour which is a must; close to Princess lodge if you were transferring there for a package deal like we were; Alpine allowed people to leave their luggage in a locked room after check out time for those with morning tours; very clean rooms with bathroom toiletries and hair dryers, it's a little hike but could walk or take cheap cab to nearby dept. grocery store like Wallmart/Meijers (forget what it's called in Alaska) or take reasonable all day shuttle downtown and to see the highlights of Fairbanks. Shelley McCool whom I worked with for this group booking was fabulous to deal with and excellent and quick to respond to my many emails. Only negative, I think hotel could have supplied shuttle service for all my people who were arriving together but their van only held about 10 at a time but not a big deal; cost $3.00 per person for taxi to their hotel; restaurant on site and they even stayed open late for us as they were to closing shortly after we arrived.
Had two sicknesses just the week before we were to arrive and they had to cancel out of the trip; Shelley was fabulous not to charge them any cancellation fee plus even give me a gift to give them as she felt bad they were struck with cancer and had to cancel their trip. All round and I have stayed at many hotels, I was very impressed with this hotel and would recommend it to others, whether you are travelling by yourself or in a group.

Give Shelley McCool; Director of Sales a call: 907 328-6375 . I'm sure you won't be disappointed

  • Stayed August 2012, traveled with friends
    • Value
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Helpful?
Thank mariburr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelley M, Director of Sales at La Quinta Inn & Suites Fairbanks, responded to this review, October 3, 2012
Thank you so much for the kind words and for your feedback!
We are continually striving to improve our hotel and to also improve our Guests' experience; it makes us very happy that you had such a positive experience!
It was a pleasure working with you and your group and I truly hope that your travels will bring you back to Fairbanks. From the entire staff of the Alpine Lodge - Thank you for being our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 5 Contributor
83 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 26, 2012

While in fairbanks our plans changed and we had to add a few more nights. We called one evening, and arrived about 5 minutes later, and the room was ready. Rooms were clean, bright, bathrooms were basic but lovely. Front desk staff were helpful, informative and nice. We were picked up and taken to both Airport and Train Station without any difficulties. The Avis/National car rental is right next door to the hotel which we used to get around the Fairbanks area. I would highly reccommend this hotel.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1LGM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Fairbanks

Property: La Quinta Inn & Suites Fairbanks
Address: 4920 Dale Rd, Fairbanks, AK 99709-4409 (Formerly Alpine Lodge)
Phone Number:
Location: United States > Alaska > Fairbanks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 23 Hotels in Fairbanks
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — La Quinta Inn & Suites Fairbanks 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
The hotel is conveniently located near the Fairbanks International Airport and Alaska Railroad Depot. Complimentary shuttle offered to both locations. La Quinta Inn & Suites Fairbanks Airport is also convenient to Riverboat Discovery, Pioneer Park, the University of Alaska Fairbanks, Ft Wainwright and downtown Fairbanks. Open year-round, the hotel offers an Alaska-themed spacious lobby, 113 deluxe guest rooms and suites, and a full-service restaurant and lounge- The Finish Line. Settle in with a local restaurant and lounge before enjoying the cuisine in the restaurant. No matter how long your stay- you're sure to enjoy Northern Lights wake-up calls and complimentary WIFI. Your stay at the La Quinta Inn & Suites Fairbanks Airport in Fairbanks is sure to be one you'll write home about. We look forward to sharing the spirit of Alaska! ... more   less 
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Also Known As:
Alpine Hotel Fairbanks
La Quinta Inn & Suites Fairbanks Alaska

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