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“Very Satisfied”

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Best Western Plus Chena River Lodge
Ranked #3 of 23 Hotels in Fairbanks
Certificate of Excellence
Brandon, FL
Level 5 Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Very Satisfied”
Reviewed March 28, 2012

I was very happy with my experience here, overall. I was in a third floor room, so did not have any of the "feet above the head" experiences reported by others. The beds are very, very comfy pillow-top mattresses, the shower was spacious with wonderful, gushing water pressure, and the view of the woods behind the hotel was beautiful. Convenient to shopping and town. New construction and very clean. The free breakfast is superior to any I have found at any other hotel, with real scrambled eggs, sausage, and a waffle maker as well as the standard continental breakfast fare. It was -20F, and the heating worked fine. I found the staff to be friendly, gracious and knowledgeable of the area. Parking is ample, although it wouldn't hurt to add a few more electrical outlets to plug your car into. If you come back late after an excursion, it is hard to find an outlet. The value was a very pleasant surprise by Alaska standards. My biggest complaint is that as a smoker, this hotel does not offer ANY smoking rooms. It proved to be a VERY big burden to bundle up and trundle outside to stand in -20F weather to have a smoke. I probably would not stay here again simply due to this situation, which is a shame considering that virtually every other aspect of my experience was overwhelmingly poisitive. It wouldn't hurt anything to set aside at least 3 or 4 smoking rooms, particularly when you consider the climate smokers must contend with in Alaska. We ARE people too, you know! Would recommend this place to anybody who ISN'T a smoker.

Room Tip: Optimal room choice would be third floor, back of hotel, away from elevators and vending.
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  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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761 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
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English first
North Pole, Alaska (God's backyard)
Level 5 Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 24, 2012

Love the 2 story entry with a balcony looking down into the reception area. The room was beautiful with the great bed, pillows, etc! So comfy. The front desk clerks were very nice, friendly and eager to share news of their area. Couldn't believe the assortment of items for breakfast. Able to make my own Egg McMuffin or that type of breakfast sandwich or waffles, scrambled eggs, bacon, sausage, pastries, cereal, toast, OHH so many things! If you want to walk outside, there are woods right out the back that go down to the river or if you go out the front there is a big Fred Myers & Safeway across the street plus several shopping plazas.

Room Tip: The rear facing rooms have a view of the woods. Stay away from the elevator.
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  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amyalaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 22, 2012

Very nice and affordable. Offers nice rooms, parking, open showers. The only problems ... No microwave in our room and the eggs provided with the breakfast were awful! But the waffle maker ... Awesome. And the juice machine and hot chocolate were nice especially upon a late arrival. I love the bathroom. Very spacious all around!! I will definitely be staying there again. Highly recommended.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oreillyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed March 20, 2012

The room was comfortable, but sound proofing is only average. The big problem was trying to turn down the heat. When the thermostat was turned down on the wall, the system did not perform properly, and instead, heated the room to 87 degrees in the middle of the night when it was -20F outside. No room other rooms were available, and I simply unplugged the heating system at the wall. There was still enough heat circulating through the wall heater and the temperature was fine. The night desk mentioned the new digital upgrade had occasional bugs.... I did pick the hotel for its location and reasonable price, and would stay again if the price is competative.

Room Tip: Ask for the top floor.
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Stayed March 2012, traveled as a couple
Helpful?
Thank DrAstro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChenaRivergm, General Manager at Best Western Plus Chena River Lodge, responded to this review, March 26, 2012
You’re absolutely correct about the new heating system. There were some bugs that had to be worked out. Our maintenance seems to have figured it our; now its about going back through every room and fine tuning.

Thank you,

Shalanda Rosemond
General Manager

*COMING TOGETHER IS THE BEGINNING. KEEPING TOGETHER IS PROGRESS. WORKING TOGETHER IS SUCCESS*
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 19, 2012

Newer Hotel In Fairbanks. Close to the airport and shopping alike. Great beds and helpful staff. Everything went smooth from check in to check out. Was even given a wake-up call for the northern lights.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Delos W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delaware, Ohio, United States
1 review
Reviewed March 18, 2012

Check in was unpleasant. The gentleman at the front desk was down right nasty and appeared to be very unhappy in his job. The staff overall was unhelpful with answering questions about the area. The room was very noisy and could hear every footstep taken by the people upstairs. The bed was comfortable and room was clean when I checked in. Maid service was very lacking. Breakfast was good.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trish C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChenaRivergm, General Manager at Best Western Plus Chena River Lodge, responded to this review, March 26, 2012
Generally, the entire staff is happy; I sincerely apologize that your encounter with front desk was so unpleasant. We collect information and visit local businesses just to have a feedback so I was really sad to hear that we were unable to answer any of your area questions. On the subject, of the soundproofing of your room I was shocked to read that comment. The hotel is located right on an airport flight path.

Thank you,

Shalanda Rosemond
General Manager

*COMING TOGETHER IS THE BEGINNING. KEEPING TOGETHER IS PROGRESS. WORKING TOGETHER IS SUCCESS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 17, 2012

This hotel was great for our needs--affordable and clean, with helpful and friendly staff.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smclaughlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Chena River Lodge

Property: Best Western Plus Chena River Lodge
Address: 1255 Tvsa Way, Fairbanks, AK 99709-4678
Phone Number:
Location: United States > Alaska > Fairbanks
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Fairbanks
#2 Romantic Hotel in Fairbanks
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Chena River Lodge 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks. Feel right at home at this recently opened Fairbanks, Alaska hotel with modern furnishings and generous amenities. The sizeable, tidy and smoke-free rooms at the BEST WESTERN PLUS Chena River Lodge offer high-speed Internet access, a refrigerator, a desk, cable satellite television and a coffeemaker. Each morning, hotel guests can get a start to their day with a complimentary full continental breakfast.This Fairbanks hotel's business center allows business travelers to stay productive. This Alaska lodge also offers meeting spaces accommodating up to 15 people. Unwind after a long day of sightseeing or out-of-town work in the fitness center at this Fairbanks hotel.Vacationers can enjoy convenient freeway access, allowing for quick and easy visits to nearby local attractions - such as the Museum of the North, Alaska at 40 below, the El Dorado Gold Mine and the Ice Museum - most of which are only five minutes away. Families vacationing at this Fairbanks, AK hotel will be delighted to spend the day taking a cruise on the Riverboat Discovery or playing at Pioneer Park, Alaska's largest amusement park. This Fairbanks, AK hotel is the closest hotel to the University of Alaska, Fairbanks, making this the perfect location for visiting parents, students and staff to stay. Guests can rest assured, as a hospital is only five minutes away. The Fairbanks International Airport is also only a couple miles away from this Alaska hotel.For an affordable stay at an exceptional hotel in Fairbanks, Alaska, reserve a stay online at the BEST WESTERN PLUS Chena River Lodge! ... more   less 
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Also Known As:
Best Western Plus Chena River Hotel Fairbanks
Best Western Plus Chena River Lodge Fairbanks, Alaska

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