made reservation through travelocity. needed to extend one more night, & was told no availability. asked if we could check-in early, since our plane was arriving at 830am, & was told we'd have to pop by that day & see. (bad, bad customer service) whomever took my phone call acted as if she would rather stick a fork in her eye than help me.
when we arrived at noon, were greeted warmly by a nice young lady, who was very courteous. we were concerned about some ragged men sitting outside the front entrance, & expressed our concern. the front-desk clerk replied, "this is your first trip to fairbanks?" and laughed. a bit disturbing.
room was newly renovated, but several rooms around us were still being worked on, and the loud noise kept us from enjoying a much needed nap. new floor was very slippery, and a hazard.
i'm sure it'll be nice when the reno is over, but maybe wait 'til then. and i guess the ragged guys at the front door are part of the deal.
- Official Description (provided by the hotel):
- A small elegant property located in the downtown area of Fairbanks ... more less
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- Also Known As:
- Regency Fairbanks Hotel Alaska