Front desk offered little help with the violent fighting next door at midnight last night. Only solution was to move me. They telephoned the noisy room and it only got louder. Never got back to sleep. Worst night ever.More
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Front desk offered little help with the violent fighting next door at midnight last night. Only solution was to move me. They telephoned the noisy room and it only got louder. Never got back to sleep. Worst night ever.MoreShow less
I'm sorry for your poor overnight experience, this is definitely not typical for our hotel. Please email me directly at firstname.lastname@example.org with a description of what you experienced so I can investigate and respond accordingly. Thank you.
Conveniently located just off 95. Many places to eat, refuel, shop. Ample parking. Hotel staff is friendly attentive. Very clean hotel and room. Spacious bed room with sitting room and large bathroom. Very fair pricing. Will DEFINATELY use this hotel again.
Thanks for choosing to stay with us, I'm glad you enjoyed your stay and we look forward to welcoming you back.
After hitting unexpected trafffic on I-95 during a road trip from PA to NC, we decided to get a hotel room for the night. Since this hotel was conveniently located right off an exit, we opted to give it a try.
We were pleasantly surprised. It felt like the hotel was new or recently renovated. Plus the front desk provided great customer service. At check-in, we got a very good AAA rate.
Our room on the 3rd floor was spacious, clean, quiet and in very good condition. Our room had a sitting area with TV plus a bedroom with king bed and TV. The suite included a nook with small fridge, microwave and coffeemaker. The bathroom was spotless. The bedroom closet had a safe and ironing board. A nice touch was the variety of pillows on the bed, with softer ones in front of firmer ones so that you could pick the one you liked for sleeping.
Included in the room rate is a free breakfast that consisted of cold cereal, instant oatmeal, yogurt, toast/bagels/English muffins, waffle/pancake makers, scrambled eggs, sausage/bacon and juices. Breakfast is available 6:30 am - 10 am on weekdays and 7am - 10 am on weekends. There is plenty of seating in the lobby. The breakfast met our needs well and enabled us to hit the road early and well-fortified. Note: There is a Starbucks across the street too.
Also, there is a small indoor pool on the main level which appeared to be handicap-accessible. Since some first floor rooms are right next to the pool, I would rexommend a room higher up if you want to minimize pool noise or pool traffic.
There are 3 minor reasons why I knocked off one star:
1. Upon entering our room, there was an odor. We could not place it but smelled it every time we entered Maybe it was a stale odor. (It didn't smell like disinfectant or cleaning supplies). But after a couple of minutes, we adapted to it and no longer noticed it.
2. While our room had 2 flat screen TVs, the channels were broadcast in analog, not HD. We were exhausted and didn't mind at all for one night. But I imagine it may matter to some potential guests.
3. We could not adjust the temperature in our room. We like to sleep in a cooler room but the thermostat seemed locked on 73.
But these were minor issues to us. We arrived late, harried and exhausted, and left the next morning well-rested and in good spirits. We felt we got very good value for the price.
Thank you so much for sharing your detailed experience. I'm glad you enjoyed your stay. I'm not sure what odor you smelled but thanks for bringing this to my attention, housekeeping will run our ozone machine in the room to neutralize whatever the smell is. We are soon to be released from our existing cable tv contract, at which time we will be getting HDTV with another provider. The thermostats in our rooms have to be depressed for a couple of seconds before they change, we did check the operation and it was functioning correctly. We look forward to seeing you next time where we are confident you will give us a 5 star review :)
We were meeting family in this area and needed a room so we stopped in to check this location out. We got a great rate - look our key and went out to meet family. What a wonderful surprise when we actually went up to our room! Loved the lay out - separate tv space from the bedroom. The overlook to the pool area was nice too. Wish there would have been a hot tub but it worked out. Breakfast area was large, clean and had a nice variety to choose from.
Yes, we have true suites with a door separating living room and bedroom with separate tv's, I'm glad you enjoyed your stay. We look forward to welcoming you back next time.
This was a repeat visit for us on a recent family trip. We enjoy the extra space the hotel rooms offer and the convenience of the location. On this trip, however, I was not thrilled. First off, tired after a long day, I checked the bedding, only to find a blood stain on one of the pillow cases. Gross. I tossed that pillow on the couch in the adjoining area and checked everything else, which seemed fine. But, needless to say, I'm glad I brought my own pillow from home. Internet service was poor and intermittent. I could hear our next door neighbor's loud telephone conversation at midnight and the even louder trash pick up at 5:30 AM the next morning. Breakfast was, well, bleh. Trying a different hotel next visit.
I'm sorry your room was less than perfect, the whole team here takes great pride to ensure all of our guests have an awesome stay, anything less really is taken personally. In the future please bring to our attention immediately any imperfections to your experience so we can make the necessary corrections to ensure your stay is nothing less than excellent.
Love the layout of rooms, comfortable bed. Very clean, nice staff. Great shower water heater control. Front desk man was very helpful and accomadating. We stayed Nov 23rd nite on our travels. Would definitely stay again there.
Thanks for the great review, we look forward to welcoming you back soon.