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“Great Customer Service in Fredericksburg!”

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Residence Inn Fredericksburg
Ranked #7 of 42 Hotels in Fredericksburg
Certificate of Excellence
New England
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Customer Service in Fredericksburg!”
5 of 5 bubbles Reviewed January 26, 2009

We stayed a weekend in this new hotel and were very happy. Being new, there were a few small snags when checking in and there was a room cleaning issue that turned out to be an honest mistake but the staff was so attentive and concerned. The issues were resolved quickly and respectively.

I think other hotels could take lessons in customer care from this staff. Marriott should be very proud of the team assembled there. There was accountability which is something I have found very rare in the hospitality industry.

The hotel itself is very nice…clean, attractive, well decorated, warm, inviting. Felt like we were staying at a friends home. Loved having a complementary cup of coffee in the lobby area in front of the fireplace.

A full breakfast was included and enjoyed by all. The pool and spa were nice…but the pool was a little cold for me. My kids went in no problem.

The rooms were well appointed and the kitchens were large. This would be ideal for an extended stay. We had a two bedroom suite and had plenty of privacy and space.

I would highly recommend this hotel for business travelers, families or couples.

The location was convenient too. Next to a large mall and across the street from a huge shopping center. It is set back so you felt private. Only 5 minutes from the historic downtown area and sightseeing. Tons of places to eat and kid friendly activities in the Central Park.

  • Liked — The customer service and the room size and features plus the price
  • Stayed January 2009
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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362 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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  • English first
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Additional Information about Residence Inn Fredericksburg

Property: Residence Inn Fredericksburg
Address: 60 Towne Centre Blvd, Fredericksburg, VA 22407-1110
Phone Number:
Location: United States > Virginia > Fredericksburg
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Fredericksburg
#7 Romantic Hotel in Fredericksburg
#8 Family Hotel in Fredericksburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Fredericksburg 3*
Number of rooms: 124
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Also Known As:
Residence Inn Fredericksburg Hotel Fredericksburg

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