I had staff banging on my door an hour before my checkout time, telling me I had to leave now, even though I had been promised a one hour later checkout. When I explained this to the pompous, arrogant, aggressive, warden-like tyrant of a man, he just became more agitated and walked off mumbling in some foreign language, clearly displeased.
The hotel manager at the front desk, who I think may have been the old man's daughter, asked for my feedback and while I tried to speak, the old man kept interrupting me and denying everything. I finally had to tell him to be quiet and let me speak. At the end, she responded with, "I'm sorry. Thank you."
Apathy at the top, abusive language and behavior from below.
Then they proceeded to try and overcharge me upon checkout for the optional use of a safe deposit box I never used. This is now standard procedure in many if not most of these places: Charge everybody and see what you can get away with. Taking advantage of their customers is now policy. Family business, no problem. This family, big problem.
- Also Known As:
- Econolodge Hotel Fredericksburg
- Econo Lodge Fredericksburg