We had stayed at this hotel for the last two years but this year was the most horrible experience I have ever had. The room was reasonably clean but the chairs were not only uncomfortable but falling apart. When my son tried to connect to the internet he couldn't. The help at the desk couldn't help him. He called the number on the card and was told the system needed reset. He called the desk again and told them. Their repsonse was we don't a maintenance man working now so you willl just have to use it in the lobby. The internet never did work, When I closed the shower curtain in the morning I found a used wash cloth hanging from the rod inside the curtain. Gross. When we came back to our room in the afternoon the room had been cleaned but 2 pillows were missing and we had no towels. We were told they had to wash the towels before they could put them back in the rooms. While resting the door opened and it was the maid with the two pillows but no towels. About an hour later she was back with the towels. I don't like knowing that people are going in and out of my room 2 or 3 times a day. That night the toilet clogged. We called the desk and the clerk said she didn't know if they had a plunger. She said she would call back. I finally had to go to the lobby to use the bathroom. While I has gone she finally showed up with a plunger. It took a half hour (no phone call). The next day I found long hairs folded into a bath towel. Gross again. When we returned that afternoon once again the room was clean but no towels. My son had spent the last two nights camping out and doing a living history at Chatham. He wanted a hot shower. He went down to the desk but was told there were no towels. All we had left was one wash cloth and one hand towel. He ended up using them and my husband went out and bought paper towels so we had something to dry our hands with. When we returned from eating we found only two sets of towels. There were four of us registered. I called for two more sets of towels and immediately accused of not having everyone registered. By now I had just about had enough. This is the same night clerk we had been dealing with from the beginning and she just didn't want to do anything. I went to the desk to show her my e-mail confirmation which showed 4 persons. She still gave me an attitude and said she couldn't do anything because she was the only one there. After my husband went down the maintenance man finally showed up with the towels. Meanwhile I had called the customer relations number and put in a complaint. I will never stay here again.
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- Also Known As:
- Quality Inn Near Central Park Hotel Fredericksburg
- Quality Inn Fredericksburg
- Fredericksburg Quality Inn