If not for its close proximity to Boston University where my son is studying, I may think twice before staying here again. The cleaning is below standard, and this is even after mentioning this to the General Manager. The rooms are roomy enough, but needs some refurbishing because they are old and worn out. The beds are not firm and the pillows are lumpy and not comfortable.
My main complaint really is some staff are rude or not courteous. Courtesy is par for the course in any service industry (even for the lowest budget level). Rudeness is unacceptable.
(NOT GOOD AT ALL) We had a drink in the lobby with some friends (also guests at the hotel) one night, and at around 12:30am, the attendant on duty approached us and rudely told us we have to leave as the area was closed, (even shooed us away with hand gestures!) And perhaps that wasn't enough for him, because as he turned his back to us and walked back to the counter, he even mumbled that he could hardly hear anything with our noise. I must say there is a better way to tell us to tone down, especially since I know we were not exceptionally noisy.
Complimentary afternoon cookies and juice - One afternoon, they ran out of juice. I went to the counter not knowing. I was in full sight of the front desk personnel. He did not utter a word that juice had ran out (the container was stainless steel, ie, not see through). I tilted the container to discover myself. I then looked his way which is the only time he said "we ran out" and that's all she wrote. No "sorry, we ran out"; or "we will replenish..." etc.
Another night, there was a 1-hour power outage - the hotel's generator is not powerful enough to give the rooms power, so we were in total blackout in the rooms - not one emergency lamp in the room and one emergency power outlet in the room. The common areas were lit and the elevator was operational. When we called the front desk to ask what the blackout was all about, the person at the desk couldn't give an answer and was not very friendly. The sense was one of disinterest - the power interruption is not my doing so let's just wait. I got the same reaction from friends staying here - they found the guy very rude and not helpful at all.
The morning shift front desk staff are attentive and nice but the pm shift people need more training. it might be good to evaluate if they are cut out for a job in this industry.
- Official Description (provided by the hotel):
- The Holiday Inn Brookline-Boston hotel is located just minutes from downtown Boston amidst the charming brownstones and tree-lined streets of historic Brookline. Our hotel is near Boston University, Boston College, Hynes Convention Center, Fenway Park (home of the Boston Red Sox) and many Boston Hospitals, including Children's Hospital, Brigham and Women's Hospital and Dana Farber Cancer Institute. The hotel offers free shuttle service to the Longwood Medical Area.The Holiday Inn Boston-Brookline has a beautiful hotel lounge and restaurant with room service located on our first floor serving you in our 6-story atrium under umbrellas and arches central to our indoor heated pool. This 225 room, pet-friendly Boston hotel also offers free Wi-Fi, fitness room, guest laundry and dry cleaning services, bell service, and an on-site parking garage. Planning a Boston wedding reception, event, or corporate meeting? Let the Holiday Inn Brookline-Boston hotel be your event venue. Our hotel has 4 large hotel meeting rooms accommodating 4 to 400 guests. We have a dedicated and friendly staff here to assist you with all of your event planning needs. Discover all Boston has to offer at the Holiday Inn Boston-Brookline hotel. ... more less
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- Also Known As:
- Holiday Inn Boston Brookline Hotel Brookline
- Holiday Inn Brookline
- Brookline Holiday Inn