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“Extremely friendly service”

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Best Western Plus Vancouver Mall Drive Hotel and Suites
Ranked #5 of 29 Hotels in Vancouver
Certificate of Excellence
Reviewed July 17, 2012

We always stay here when in the Portland area due to the great value and helpful staff. The rooms are large and clean and the breakfast has the full variety of hot and cold choices. This year they have added recycle bins, another plus one doesn't find in many hotels.

  • Stayed: June 2012, traveled with family
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Thank murfplace1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this reviewResponded August 8, 2012

Thank you for taking the time to write a review on our property. We value your business and loyalty, it means a lot to myself and my entire staff. We look forward to seeing you again soon. Thanks again.

Alex Fullerton
General Manager

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Reviews (810)
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760 - 766 of 810 reviews

Reviewed July 9, 2012

My husband, son (14 at the time), and I stayed for 2 nights. Our room was very clean and quiet, and staff friendly too. It's somewhat inconvenient from downtown Portland, but not so far a drive to cause problems. The Vancouver mall is a short walk away, but one walks through parking lots to get there. Otherwise, I don't remember there being much very close by in terms of restaurants. We were visiting Portland, OR, mainly and chose this hotel for the reasonable price and somewhat easy drive into the downtown Portland area. The hotel was a pleasant surprise in that it was quite clean and comfortable. I would give it a rating of "excellent" but for the location.

  • Stayed: August 2011, traveled with family
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Thank elaineBSacramento_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

Thank you for taking the time to write a review. I hope you enjoyed the shopping at the Westfield Shopping Center. We do have many restaurants close by located on the otherside of the mall. I am glad you enjoyed your stay with us and we do hope to see you again soon. Thank you from all the staff here at Best Western PLUS Vancouver Mall.

Sincerely,

Alex Fullerton
General Manager

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Reviewed July 5, 2012

The service at this hotel was magnificent. Alex the manager and his colleague behind the desk (sorry cannot remember her name) went beyond the call of duty to make our stay comfortable.

  • Stayed: July 2012, traveled with friends
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1  Thank Bonkers7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

Thank you for taking time to write a review on our Hotel. I am commited to making sure our customer service is the best. I am glad you were able to experience it personally. We look forward to seeing you and your family again soon. Thanks again.

Sincerely,

Alex Fullerton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2012

We had 39 rugby girls and at least 20 staff and families stay at this hotel. It was a great experience. The staff were wonderful and helped us out in any way they possibly could from letting us use the eating area for team meetings and dinner to running to Costco for us. The rooms were clean and beds were comfortable. Our reservation was perfect! What can I say other than we had a great experience at this hotel and would recommend it for large traveling parties! THANK YOU SO MUCH for everything!!!!

  • Stayed: June 2012, traveled with friends
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1  Thank Ericka A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

Thank you for taking the time to write a review. It was great to have you and your Allstar Rugby team here. Our staff is always ready and willing to help with the needs of our guests. I am glad we were able to help you with some errands and meeting space. On behalf of our entire staff Thank you and we look forward to the next time you are in our area.

Sincerely,

Alex Fullerton
General Manager

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Reviewed June 22, 2012

We were met at the front desk by an enthusiastic young lady by the name of Cassi. We apreciated her profesional way of cheking us in. When we came back down from our room, she made sure we were satisfied with our room and could she get us anything. And all the front desk people were very considerate and helpful.

The room was big, and enough chairs and furniture for our multi-day stay. We also got a chance to use the indoor swimming pool. Nice temperature for us "mature" adults.

The breakfast was one of the best I have ever had at a hotel! There was hard working gal who kept the dining room cleaN and well stocked. The second morning there was a large college choir that needed breakfast and there was enough variety and space to handle a lot of people. WELL DONE everybody at BEST WESTERN!!!

  • Stayed: May 2012, traveled as a couple
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1  Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this reviewResponded January 16, 2014

Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

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Reviewed June 21, 2012

front desk staff friendly and very knowledgeable.
breakfast was very good.

  • Stayed: June 2012, traveled with family
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1  Thank space547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this reviewResponded January 16, 2014

Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2012

Our room was very clean and good size. The staff was helpful. Great pool area with hot tub. Breakfast was good. Area was safe and quiet.

Room Tip: We always ask for a room on the top floor away from vending and ice machines. Also away from elevato...
  • Stayed: June 2012, traveled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank travelinlight01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this reviewResponded January 16, 2014

Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Vancouver Mall Drive Hotel and Suites

Address: 9420 NE Vancouver Mall Drive, Vancouver, WA 98662
Phone Number:
Location: United States > Washington > Vancouver
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#2 Best Value Hotel in Vancouver
#4 Business Hotel in Vancouver
#4 Romantic Hotel in Vancouver
#6 Family Hotel in Vancouver
Price Range: $89 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Vancouver Mall Drive Hotel and Suites 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
At the newly renovated BEST WESTERN PLUS Vancouver Mall Drive Hotel, we see guests as more than just dollar signs. Like a good friend, we’re here to make you feel at home with attentive service, helpful advice and a commitment to your comfort. It’s all yours just 20 minutes from PDX airport, easily accessible from downtown Vancouver and steps from the world-renowned Cinetopia 23 Movie Theater and Vancouver Mall. Step into our inviting rooms or suites and you might be surprised at just how much you get for your dollar. Every guestroom comes standard with free high-speed Wi-Fi, 32 in flat screen tv’s, spacious desks, microwave, fridge, and a variety of modern conveniences. We even offer a full hot breakfast buffet complimentary with our rooms! Unwind in our spacious indoor pool and hot tub, relax in our sauna, work up a sweat in our fitness center, or utilize our conference room for an array of services. Our hotel has amenities to satisfy all types of guest needs. Just off Interstate 205 and State Route 500, our BEST WESTERN PLUS, WA hotel is located in a clean, safe Vancouver, WA neighborhood. Stay with us and you’ll find yourself just minutes from dozens of top-notch shops, restaurants, golf courses, and nearby attractions like Portland International Speedway and historic Fort Vancouver, and Multnomah Falls. Don't settle for second-rate Vancouver, WA accommodation: book your room at the BEST WESTERN PLUS today or enjoy fantastic savings with our Vancouver, WA hotel packages. ... more   less 
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Also Known As:
Best Western Plus Vancouver Mall Dr. Hotel Vancouver
Best Western Plus Vancouver Mall Dr. Hotel And Suites
Best Western Vancouver
Vancouver Best Western

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