seriously ... REALLY BAD SERVICE... I made reservations through hotels.com 3 months prior to stay then called the next day and asked for the adjoining rooms and roll away beds in each room. Showed up the day of the stay and they didn't show that I asked for the adjoining rooms and roll away beds. the general manager then preceded to lecture me about using hotels.com (makes me wonder why they even use the site) and told me they can't guarantee the adjoining rooms, they said they were reserved months in advance.. YES BY ME!! they ended up giving me the adjoining rooms but WHY were they so rude and condescending about it. I asked for extra towels and you would think that I was asking for them slice off their right ear. the general manager said "there is 4 towels in each room and that is what you are allowed" I said with the rollaways we have 5 people in each room. she then started yelling at me saying there was a MAX 4 people per room (then why was I able to put 5 people on the hotels.com site and why do they think we needed the rollaway beds?) of course I told her there was going to be 5 people per room, she repeated that the room max is 4, then grabbed a paper and pen and looked at me and said how many adults per room? I replied that there was only 1 adult per room 4 kids.. she dropped the whole subject right there... what are "kids" not "people" because she didn't want to enforce that whole MAX 4 people thing, SUGGESTION LEARN A NEW PHRASE LIKE MAX 4 ADULTS. I thought we were going to have to give up our firstborn child to get some towels. We had our end of the school year sleepover there every year and have never had issues, but thanks to the new management and their poor service we will not be back.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, Travelocity, Priceline, TripOnline SA, Cancelon and HotelQuickly so you can book your Days Inn & Suites Vancouver reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Days Inn & Suites Vancouver Hotel Vancouver
- Days Inn And Suites Vancouver