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Red Lion Hotel Vancouver at the Quay
Ranked #21 of 29 Hotels in Vancouver
Reviewed December 2, 2013

Its a 3 star hotel for a reason, customer service was pretty good.
The bathroom on the other hand, was pretty disgusting. The tub was
dirty and had small hairs in it, the water was slowly draining while in the shower.
Other than the disgusting bathroom, everything else was fantastic.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank Benjamin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLH Vancouver Y, Guest Services at Red Lion Hotel Vancouver at the Quay, responded to this reviewResponded December 3, 2013

Thank you very much for your review of our hotel. I am most disappointed to hear that the cleanliness of the bathroom was so poor. This is certainly not the standard we wish to present to our guests. I assure you that it will be addressed immediately. Thank you again for taking the time to share your experience and for giving us the opportunity to improve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 - 171 of 316 reviews

Reviewed November 22, 2013

Bad service! Bird poop on a dining room window that nobody cleaned for the two days I was there! I had no hot water in my room and they didnt fix it or offer a room change! They dont take the time to update the channel guide in the room so you end up channel surfing for 10mins. Light bulbs out all over. In short lazy maintenance staff, medicore customer service.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with this hotel
1  Thank Jarett R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLH Vancouver Y, Guest Services at Red Lion Hotel Vancouver at the Quay, responded to this reviewResponded December 3, 2013

Thank you very much for taking the time to review our facility. We really appreciate the feedback as it gives us the opportunity to address issues that are most important to our guests. We strive to provide a clean, friendly and welcoming environment for each person that visits our hotel. Some of the items you mentioned will be addressed immediately (such as the bird droppings on the Restaurant windows). We will address the service issues departmentally. However, there is good news! Our building is no longer pending closure and we are updating. We will be installing new flat screen TV's and a brand new bed linen package this month. Those items are just the beginning of many (much neeeded) updates to come. Thank you again for sharing your observations. We hope that you will visit us the next time you are in the area to see what we've done.

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Reviewed November 6, 2013

Great location in downtown Vancouver and that's about it. The hotel has been updated through the years, but the best use of this property would have been to tear it down and start over. Staff try to keep it clean. Everything smells like febreze. The room can't be heated without using the loud rattling box on the wall that has no thermostat. I came here because the nearby Hilton was sold out but will do everything in my power not to stay here again. No offense to the staff.

  • Stayed: November 2013, traveled on business
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Thank karen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLH Vancouver Y, Guest Services at Red Lion Hotel Vancouver at the Quay, responded to this reviewResponded November 7, 2013

Thank you for your review. We don't take offense to it, actually, it is very helpful to our staff. We appreciate the opportunity to receive feedback and respond to our guests individual observations. The good news is that our hotel is no longer pending closure and we are going to be updating! That will make a tremendous difference in some of the less than desirable things you mentioned. Thank you for taking the time to post a review. I hope that you will stop in to see how we've changed when you are in the area again!

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Reviewed October 30, 2013

We stayed for one night on the first floor, with a room facing the river and Oregon... The view outstanding. The deck huge with very nice view of sunsets, boat traffic, etc. Our room was clean and comfortable but the building is in need of refurb! We will write a separate review for the restaurant.

Stayed: October 2013, traveled with family
Thank George V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLH Vancouver Y, Guest Services at Red Lion Hotel Vancouver at the Quay, responded to this reviewResponded November 1, 2013

Thank you very much for your review! We apprecaite the feedback. The good news is that our hotel is no longer pending closure and we are going to be updating the facility! We look forward to having you back again. Thank you for sharing your experience!

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Reviewed October 30, 2013

Our dinner at the hotel restaurant was very good, and the service excellent. The house wine in the bar was above-average, and the service was great. Our breakfast was fairly good, though my toast (it was all I had) was cold before they buttered it. And the service was very slow, even though there were not many customers in the restaurant at the time. It was disappointing after our previous two stays.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank pondkeeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLH Vancouver Y, Guest Services at Red Lion Hotel Vancouver at the Quay, responded to this reviewResponded November 1, 2013

Thank you for your review! I apologize that your dining experience wasn't consistent with your expectations. Your feedback is very useful to us in addressing those issues. Thank you again for taking the time to share your experience!

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Reviewed October 28, 2013

This hotel is great - just across the bridge from the Portland. The waterfront rooms have a second door to the river and chairs right outside your room. The dining room is superbly creative with its hight masts (literally) and ship-board feel. Would recommend this hotel to anyone. The Portland hotel is flashier, but this one has the more peaceful waterfront appeal, and the front desk personnel are absolutely wonderful!

  • Stayed: October 2013, traveled with family
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Review collected in partnership with this hotel
Thank Katherine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLH Vancouver Y, Guest Services at Red Lion Hotel Vancouver at the Quay, responded to this reviewResponded October 29, 2013

Wow! Thank you so much for posting a review. I'm glad that you enjoyed your stay with us. We look forward to having you back again!

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Reviewed October 25, 2013

This hotel is dated and deteriorating and is listed as 3 star on Priceline. This is the reason I will no longer book a Vancouver hotel at Priceline.com. I even tried to avoid this particular hotel by booking at the 2 star level and they gave me a "bonus' by upgrading me to 3 star and I got stuck here again.
It feels and smells damp. Edges of carpet are fraying. Just sad and old and it used to be such a nice place!

  • Stayed: December 2012, traveled with family
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Thank rt2b257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLH Vancouver Y, Guest Services at Red Lion Hotel Vancouver at the Quay, responded to this reviewResponded October 27, 2013

Thank you very much for your review. I am disappointed to hear that our hotel did not meet your expectations. The good news is that our hotel is no longer pending closure and we will be updating! While we recognize the need for improvements, it is always our objective to provide a clean and friendly environment for our guests. I hope that you will consider visiting us again to see what kind of changes we are making. Thank you again for taking the time to share your experience. We appreciate the feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Lion Hotel Vancouver at the Quay

Address: 100 Columbia St, Vancouver, WA 98660-3159
Location: United States > Washington > Vancouver
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 29 Hotels in Vancouver
Price Range: $99 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Red Lion Hotel Vancouver at the Quay 3*
Number of rooms: 160
Official Description (provided by the hotel):
The Red Lion Hotel Vancouver at the Quay is located on the Columbia River in Vancouver, Washington. The hotel is less than a mile west of the Interstate Bridge on the I-5 on the Washington/Oregon border. It is easily accessed from the I-5, travelling North or South (EXIT 1-C). In addition to waterfront guest rooms, meeting and event space, the Red Lion Hotel Vancouver at the Quay also features a full service Restaurant and Lounge with live music every Friday and Saturday night. The cover charge is free to our hotel guests. The Renaissance Trail, which runs alongside the hotel property, paralell to the river, is a four mile paved path for your choice of walking, jogging, cycling or strolling. Esther Short Park and the Vancouver Farmer's Market are also in walking distance from the hotel. Besides the Quay Restaurant and Bar, there are many other great Restaurant choices close by. There are countless options for local shopping from antique stores in downtown Vancouver to the Vancouver Mall to Portland's metropolitan shopping experience. We are only a ten minute drive from downtown Portland and fifteen minutes from the Portland International Airport. We do offer a free shuttle to and from the PDX Airport and the Vancouver Amtrak station. Our hotel features 160 guest rooms, including two Riverview suites with Jetted tubs and one suite with a full kitchen. Many of our rooms offer an exquisite view of the Columbia River and year round access to the River Deck. We have a heated outdoor pool for seasonal use with an ADA lift making the pool accessible to all of our guests. We have a guest computer, printer, onsite laundry, an exercise room, vending machines and newspapers available for guest use. Each room has free internet access, a refrigerator, microwave, coffeemaker and ample amenities to ensure comfort throughout your stay. We are excited to present a crisp new look with our recently upgraded bedding. Our neatly made pillow top beds look more inviting than ever! ... more   less 
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Also Known As:
Red Lion Hotel Vancouver
Red Lion Vancouver
Vancouver Red Lion

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