My two friends and I checked in at this quality Inn in Rome New York for a Saturday night stay we were going to a convention at the nearby turning Stone Casino. The manager/owner was extremely rude. We checked out the next morning at 10 AM and left to go to the last day of the convention. About an hour and a half later the manager called and claimed that we tore down half of the curtains and stole the curtains. He said he filed a police report and charged my card an extra $200 charge for damage and stolen curtains! Who would steal curtains. I told him that I would come back to the hotel and talk to the police and get this whole matter straightened out. An hour later he called me back and said that the curtains are actually fine, not ripped down and still in the room. He also said the $200 would be refunded. He talked to me like I was a criminal and then when he called back he wouldn't even apologize! He is a thief. DO NOT GO ANYWHere NEAr this PLACE!!! When I got home and checked my credit card the $200 charge was still on my card. When I called back again I was threatened with police report and quote evidence and told that I be careful about what I say when I told them I was going to complain. Stay away
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- Also Known As:
- Quality Hotel Rome