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“Oustanding Residence Inn” 5 of 5 bubbles
Review of Residence Inn Fort Smith

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Residence Inn Fort Smith
Ranked #13 of 22 Hotels in Fort Smith
Falls Church, Virginia
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Oustanding Residence Inn”
5 of 5 bubbles Reviewed February 18, 2012

By far, one of the best that I have stayed in. Staff was very friendly and helpful. The breakfast and afternoon snacks were great. The room was great. Overall, far better than most Residence Inns.

  • Stayed January 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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136 reviews from our community

Traveler rating
    60
    46
    16
    9
    5
See reviews for
50
24
3
35
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed February 5, 2012

Very comfortable night in 2-BR bsuite, 2 of us plus elderly dog. Clean, well-equipped, beds just fine, fireplace and dining area and kitchen great. Staff very helpful.

  • Stayed February 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mdegarmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gail K, Manager at Residence Inn Fort Smith, responded to this review, February 10, 2012
We are so glad to know that you enjoyed your stay at our property.

Gail Kilgore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longmont, CO
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed January 5, 2012

We were ready for a nice night at our normally dependable Marriott stopover... little did we know we were in for a restless, uncomfortable night!!

The rooms are all being re-carpeted; this is great, yay for progress, but boy did it stink. The toxicity of the fumes were a problem for delicate lungs and skin alike, and frankly we would have looked elsewhere if we had been told this was going on! Apparently it is noted on their website, so kudos to them for that, but we were on the road and relying on the desk folks to let us know of anything of which we should be aware.

The carpet situation will resolve itself in time, but what won't is the small rooms. Rather than being worth of a 'suite' status, this is a regular sized room with a kitchen crammed in, and a door and wall by the bed. The result is nowhere to put the utility closet except - right in the bedroom, 8 feet from your head. It's loud to an extreme level, and either needs better insulation or some maintenance, because wow.

Then there was the foldout bed, meant to sleep my teenager; the stiff, new couch cushions were more comfortable than the sketchy-looking, thin "mattress" located in the foldout. Were I in charge, I would skip the foldout and get a nice comfy couch instead.

On the plus side, and the thing that saves this from a one-star review, is the fact that the day manager was considerate and understanding when confronted about the issues overnight and waived our room fees (the night manager was less than helpful, quoting us double-price for a larger room - in contrast with the quoted price on the phone - and generally being unsympathetic to our issues).

All in all, if you are a heavy sleeper with one bag, you'll do fine here - but give it a few months to let the fumes die down. And get a valid quote first, because prices may vary apparently!!

Room Tip: You might want to check in first about maintenance, and I would try to get a room on the side *not...
See more room tips
  • Stayed January 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank curegirl0421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gail K, Manager at Residence Inn Fort Smith, responded to this review, February 2, 2012
I want to apologize once again for the problems encountered due to our renovation and I hope the fact that I waved the charges for your stay offered some compensation for an uncomfortable nights stay. I hope you will give us another opportunity and stay with us in the future.
Thank you,
Gail Kilgore- General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West, Texas
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 bubbles Reviewed January 1, 2012

Small, ugly little rooms. Very iffy housekeeping. HVAC sounds like a freight train. So far, the only thing that is satisfactory is the wifi, which is why you're reading this (cheers!).

When we made our resv, we were not told that the entire hotel was having its carpet changed out. I pick Marriott for a lot of reasons, but a big one is the non-smoking, generally lung-friendly atmosphere. Two minutes in the room and we're all wheezing, thanks Marriot!!

I am very loyal to Marriott as a brand, but they owe me after this night's stay - truly awful!! For the price, this is a rip off and a health hazard for anyone with asthma.

No upgrade available, even though the lot is less than 1/3 full. Rates quoted over the phone were not honored, and the only reason I'm still here is because it's too cold in the car.

I've never had a problem at a Residence Inn until now - this place is a stain on the brand.

  • Stayed December 2011
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank 0ceanView
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gail K, Manager at Residence Inn Fort Smith, responded to this review, February 2, 2012
I apologize the hotel was currently in the renovation process and this had an impact on your stay. We were in the process of changing carpet to ensure the hotel is a nice place for our guests. If you do come back to Fort Smith please give me a call so I would love for you to stay with us once renovations are completed. I would personally ensure your stay is wonderful.

Thank you,
Gail Kilgore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, Georgia
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 12, 2011

We stopped here for the night on our drive to Atlanta. This is where my only "complaint" comes in: it's a little too far from the interstate. But that's honestly not too important overall. The staff was super friendly and attentive, the free continental breakfast was delicious, and the rooms were nice and cozy. If I'm ever passing through Fort Smith again, I'm checking here first.

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chotiwala75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gail K, Manager at Residence Inn Fort Smith, responded to this review, February 2, 2012
Thank you so much for selecting the Residence Inn by Marriott Fort Smith property for you stay and I'm so happy to know that you had a wonderful stay.

Thanks again,
Gail Kilgore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, TX
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed November 26, 2011

I am kind of surprised at the wonderful reviews of this hotel. This is the first time we have stayed at a Residence Inn, but I was surprised that they did not have the quality of beds that other Marriott hotels have. We have stayed at the Courtyard in Fort Smith and the beds were wonderful. Everyone was very nice at the Residence Inn, breakfast was good, and the room was very clean. Our only problem was with the beds in our rooms. In fact, since staying there, we have canceled a reservation at a Residence Inn in Atlanta and opted to stay at another Marriott property instead.

Room Tip: We liked that we had 2 bedrooms and a bath for each since we were travelling with our grandchildren.
See more room tips
  • Stayed November 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CarrolltonTXTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Euless, Texas
Level Contributor
213 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed October 2, 2011

Excellent location, surrounded by stores and restaurants. Good parking area and the hotel was very clean, very well staffed and provided a comfortable stay.
The pool and hot tub were already closed for the season which seemed a bit odd and early in the year but the hotel staff, amenities, atmosphere, cleanliness and comfort more than made up for it.
The breakfasts were very nice and the staff/housekeepin/maintenance were all on the ball and nice!!
The fitness room was minimal but still provded for exercise. No market or atm in the lobby which is a norm for most Residence Inns but again, our week's stay was very nice here at this Residence Inn!
I would DO IT again at this Residence Inn!

  • Stayed October 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cliffsiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gail K, Manager at Residence Inn Fort Smith, responded to this review, February 2, 2012
Thank you so much for selecting the Residence Inn Fort Smith and I'm so happy to know you enjoyed your stay at our property.

Thanks again,
Gail Kilgore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Fort Smith

Property: Residence Inn Fort Smith
Address: 3005 S 74th St, Fort Smith, AR 72903-5089
Phone Number:
Location: United States > Arkansas > Fort Smith
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Fort Smith
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Fort Smith 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Residence Inn Fort Smith Hotel Fort Smith
Fort Smith Residence Inn

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