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“Comfy bed - could be cleaner and quieter”

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Holiday Inn Express Fort Smith
Ranked #11 of 22 Hotels in Fort Smith
Destin, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Comfy bed - could be cleaner and quieter”
Reviewed October 12, 2012

This is not a bad hotel. It just needs some significant improvements to rate better. First of all, I stayed in 2 different rooms and both were in need of some deep cleaning. The lamps were incredibly dusty. The glass shelves in the bathroom were grimy around the edges. One of the rooms had a nasty smear all over the bathroom mirror. The floor edges back under the bathroom sink looked like they had not seen a good scrub in a couple of months.
As for noise, ask for the top floor. Apparently there is no insulation between your room and the room above you and you can hear every foot step - top floor room will take care of that. next, ask for an air unit that does NOT have the thermostat control. The manual ones let you set the unit for constant "Fan On" which helps with the ON and OFF noise of the unit as it blows cool or hot air. Our first room had the thermostat with no "Fan On" option and it was very disturbing throughout the night as it kicked on and off. We even had our own sound machine with us, but it didn't help.
On the plus side, the staff is friendly and the indoor pool was nice. Don't expect anything special for breakfast - it was OK. Cinnamon rolls were warm and gooey (very good), but too fattening to eat everyday.

Room Tip: Choose a room on the top floor, and one that does NOT face Phoenix Ave. That is a busy, noisy street...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lj C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Fort Smith, responded to this review, November 9, 2012
Dear Lj C,

Thank you for taking the time to express your thoughts and concerns. I am so glad you liked the friendliness of our staff and our wonderful indoor pool. Your comments encourages our team members to work even harder. I would like to apologize for the issues you had with your room accommodations and any inconvenience the air conditioning may have caused you. I am also sorry for the experience you had due to the noise. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Thank you for staying with us and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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127 reviews from our community

Traveler rating
    65
    42
    11
    7
    2
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36
34
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 12, 2012

Easy in & out. Spacious & comfortable accommodations. Great value. Highly recommended. Plus a great complimentery breakfast, complete with eggs, bacon, biscuits, pastries, coffee and juices. All with great service from the hostesses

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sweethooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hot Springs, AR
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 29, 2012

I only stayed there one night but was very pleased. The room and bath room were very clean. The bed was great. Although I wish there was a way they could make the ac units in motels a little quieter. The one in my room was ok but whenever the compressor kicked on it disturbed my sleep a little. Would stay there again without hesitation.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryant, AR
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 22, 2012

I travel all over the state of Arkansas for work, so I thought I would start sharing my experiences with my home state's hotels. This is my first stay at this particular hotel, but it is a solid HI Express. Great first impression at check-in...recognized as a Priority Club member, given a snack bag and checked in very quickly. Quick room details for this stay - king bed, flat screen TV (with some digital channels), frig/microwave, chair/ottoman, big work desk. Bed is a little old (not a pillowtop) but comfortable. Firm and soft pillows. Good water temperature and pressure. A/C works great. Breakfast is typical HI Express - love the cinnamon rolls. Surrounded by several chain restaurants, but ask about local spots, too...good food in Ft Smith if you look!

Room Tip: Ask for a top floor room to avoid hearing heavy footsteps all night from the room above.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoosterHogburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 28, 2012

We stopped here on a long cross-country trip. Nice, clean room, and our son enjoyed the nice indoor pool and the popcorn. Limited breakfast and way too much styrofoam (why can't hotels use real dishes?), and a pretty small workout room. But, overall, it was a clean and comfortable place to spend a night.

Stayed July 2012, traveled with family
Helpful?
Thank la2den
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 23, 2012

This was a great motel in a great location with a great staff. However, Priceline charged me $30 to book a $76 room. I was totally in the dark about this but found out later. Since I need to enter 200 characters minimum, I would like to suggest some reforms for TripAdvisors. First, there is no way to contact them. Second, their web site navigation is awkward in the extreme. Third, I have had a few horrible experiences at hotels highly recommended by TripAdvisors' clients.

Room Tip: Avoid Priceline and be suspicious of TripAdvisors.
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  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laciii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 15, 2012

I stay at Holiday Inn Express a lot. It was clean. Staff was helpful not always seen at other Holiday Inn Express. The breakfast nook was staffed and food replenished. Quiet perhaps that was due to a Sunday pm stay checked in very late.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pabing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Fort Smith

Property: Holiday Inn Express Fort Smith
Address: 6813 Phoenix Ave, Fort Smith, AR 72903-5057
Phone Number:
Location: United States > Arkansas > Fort Smith
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Fort Smith
#6 Business Hotel in Fort Smith
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Fort Smith 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Fort Smith Executive Park. We offer 63 beautiful and spacious rooms, including 6 suites, all of which have the new Simply Smart Bedding Collection. All of our rooms have free high speed cable and wireless Internet access. Start your day with our free Express Start Breakfast. Enjoy some light snacks in the evening at our Hospitality Reception served Monday through Thursday. Take advantage of our indoor pool and spa, business center, fitness center, and guest laundry. Conveniently located by the Fort Smith Regional Airport the Holiday Inn Express Fort Smith Executive Park is the place to stay when visiting Whirlpool Corp., OK Foods, Trane, Rheem Mfg., Baldor Electric Co., Golden Ventures (formerly Beverly Enterprise), Gerber Products, Aire Systems, University of Arkansas at Fort Smith, Bekeart Steel, St. Edwards Mercy Medical Center, Fort Smith Historic District and other local businesses and attractions. We look forward to having you as our guest here at the Holiday Inn Express Fort Smith Executive Park. ... more   less 
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Also Known As:
Holiday Inn Express Fort Smith Hotel Fort Smith
Holiday Inn Fort Smith
Fort Smith Holiday Inn

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