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“Comfortable and Quiet”

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Best Western Aspen Hotel
Ranked #5 of 22 Hotels in Fort Smith
Certificate of Excellence
St. Louis, MO
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfortable and Quiet”
Reviewed March 14, 2009

A very clean, cozy and friendly hotel. It's located within walking distance of several restaurants such as: Chilis and Chick-Fila

  • Stayed December 2008, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeautyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
    70
    49
    23
    6
    3
See reviews for
52
38
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31
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Bennington, Nebraska
Level 6 Contributor
141 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed August 31, 2008

We stayed in Fort Smith rather than Little Rock, based on the rates and reviews of Little Rock motels. This motel is jammed in behind a Chili's, across from an Outback and set in an area crowded with motels, chain restaurants and chain shopping very near the Interstate.

The website does not offer any discounts for AAA, so I called and got a lower rate, which the young lady offered to confirm via e-mail. She did not do so. When we checked in, a young lady (never knew if it was the same one) was dealing with two older couples who wanted something that she couldn't give them, but handled with politeness and kept her calm. We were late for a restaurant reservation; I grabbed the room reservation form, signed that we wouldn't smoke and grabbed the room keys and ran. The clerk did give us Otis Spunkmeyer cookies, which we saved for our trip home the next day.

We had to wash up before our dinner. The room smelled as if the air conditioner is only turned on occasionally, which isn't a good thing in humid Ft. Smith, Arkansas. The room itself was nicely appointed and the A/C had already been turned on and was blasting away, but the room felt sticky. (Probably due to A/C being on/off.) Room was clean, with fridge (no freezer) and a M/W.

Bathroom was clean, but the towels were worn (frayed edges and strings hanging off - they would be in the rag pile in my house) and didn't absorb water well - maybe someone washed with fabric softener to mask their age or lack of softness? Shower worked great, but the fan in the bathroom was inadequate to the task, and didn't help with the humidity problem in the room.

Bed was comfortable; the pillows weren't luxurious, but they were comfortable and there were 5 for the king-sized bed.

Breakfast in the morning was fantastic. Hot and cold items - including my all time favorite, biscuits and gravy. As noted by another person, the biscuits weren't piping hot, but they were being kept warm in a crock pot, and the gravy itself was plenty hot. You could pick a prepackaged breakfast burrito or have cold cereal, hot oatmeal, or serve yourself hot sausage, bacon, preformed scrambled eggs, or the biscuits and gravy. My husband says the coffee wasn't spectacular, but it was plentiful and pretty good.

When I went to check out, I found out that my rate had been booked at the full rate, not the Internet rate, nor the AAA rate that I had negotiated on the phone. The man behind the desk promptly changed the rate and refunded my credit card. He also invited my husband to fill up his (small) travel mug. He was very pleasant and very readily addressed what could have been a very awkward situation.

  • Liked — Staff friendliness, location, breakfast
  • Disliked — Humidity level in the room; towels
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank PlainsWoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mass.
Level 6 Contributor
111 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 8, 2008

Very convenient to airport, breakfast buffet ready very early in AM. Small outdoor pool. Hotel was very clean with couteous helpful staff. Right next doot to Chilies and very near other restaraunts.

Would definitely stay here again.

  • Liked — clean
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NorthShoreBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level 6 Contributor
776 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 975 helpful votes
Reviewed March 3, 2008

The hotel is 100% smoke free. Fresh and clean smelling. Which is nice. The common areas are also very clean and well kept. The room is standard size and also offers a fridge and microwave. The beds are very comfortable. The hotel was very quiet. We stayed on the 2nd of 2 floors. The breakfast was good and offered the standard continental breakfast that most of the hotels now offer. The pictures posted are accurate. The larger photos are that of the suite and presidential suite. The standard room is shown as 2 queens. I would stay here again without hesitation.

The only complaint I have is that they would not give us the lower room rate as advertised on hotels.com. So I booked with them opposed to directly with the hotel and saved close to 30 dollars a night. So the moral is check online before booking with this hotel directly.

Stayed March 2008
Helpful?
Thank bestfamilyadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level 4 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 28, 2007

We booked this hotel at the last minute. The location is great with several restaurants within walking distance. We were traveling with dogs and there was a nice area outside to walk them.

Our room was clean however it did have a distinct, unpleasant odor. I could've requested a room change but it was late and we had the dogs so we just stayed in it. It was tolerable but not ideal obviously.

I would recommend the hotel - perhaps we were just unlucky with the odor in this particular room.

Stayed May 2007
Helpful?
1 Thank travelswith2dogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arkansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 5, 2007

I stayed at the Aspen Hotel and Suites because it's almost directly across from the hospital. It's location made it very convenient for me to travel back and forth in a matter of minutes. They have a great breakfast and have lots of of restaurants within walking distance. The rate was great and I'll definitely stay again when I'm in Fort Smith.

  • Liked — the location
  • Disliked — n/a
  • Stayed November 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank wearytravler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ottumwa
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 1, 2006

The room was honeymoon perfect! We had some maintenance problems but the staff was very nice and they gave us a reasonable rate because of the room problems that had to be fixed. The breakfast is not good (although it is touted as such) but with a room like this who wants to go downstairs foir breakfast?

Helpful?
1 Thank luvlarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Aspen Hotel

Property: Best Western Aspen Hotel
Address: 2900 S 68th St, Fort Smith, AR 72903-4000
Phone Number:
Location: United States > Arkansas > Fort Smith
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Fort Smith
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Aspen Hotel 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
The newly renovated BEST WESTERN Aspen Hotel located just off I-540 in Fort Smith is both conveniently and centrally located. The Fort Smith Regional Airport is only minutes away. You are also within walking distance of some popular national chain restaurants or a short trip, via our limited shuttle service, to many other choices. If you wake up hungry, then we have your late night snack needs covered with our new marketplace. Make use of our seasonal outdoor pool and all year indoor fitness center. Wi-Fi and extended cable are free in rooms and in our lobby. Our pet friendly and non-smoking hotel will also offer you customer service that will keep you coming back for all your future trips through the area. ... more   less 
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Also Known As:
Aspen Hotel And Suites
Aspen Hotel Fort Smith

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