My first experience here, and definitely my last...
I have never been treated so poorly by a hotel staff member EVER.. and I stay in hotels more than 200 nights a year. My reservation was made by my assistant, and confirmed my room was on a lower floor and NON SMOKING. Well obviously calling to confirm or even making a reservation in this hotel means NOTHING.. The Front Office "manager" if you could even call him that (Will I believe is what he name tag said) said that due to unforeseen stayovers the room I had reserved was not available and the only room that was available was on the top floor of the hotel, and smoking.. Major problem as I am traveling alone, have tons of luggage, AND I have a major smoke allergy.
I think the worst issue of all is that he wanted to argue and basically call me a liar for everything I was trying to explain to him.. He did however tell me he could cancel my reservation, and I could find another hotel suitable for my needs, but because it was 6:35pm he would have to charge me a cancellation fee because they were full and were unable to sell that room being so late?! If my needs would have been met, I wouldn't be in the lobby arguing with a low class manager, I would be across the street in the nice Hilton I am accustomed too.
The hotel owners/management really need to address these issues. He is by far the worst employee I have EVER dealt with, however, him being a manager himself speaks volumes for the company/owners.
- Official Description (provided by the hotel):
- Welcome to Candlewood Suites Fort Smith. We are an extended-stay hotel located just a few short miles from major corporations such as O.K. Industries, Planters Company (Kraft), Baldor Corporation, Coca Cola Corporation, Mac Steel, Gerber Products, Whirlpool, and Georgia Pacific, this all-suite hotel has all that you re looking for and so much more.Enjoy spacious, well-appointed accommodations that will feel like home. Cook your own meals in a full kitchen, stock up on whatever you need from The Candlewood Cupboard, relax in the overstuffed recliner as you watch one of the movies from our Candlewood Library, do laundry or work out when it s convenient for you.Get more done with business-friendly amenities such as an executive desk with speakerphone, free high-speed Internet, a state-of-the-art business center, and a complimentary daily newspaper.Don t miss area attractions such as the Fort Smith Museum of History and the Fort Smith Trolley Museum.Whether you re traveling for business or for pleasure, you can Consider Us Home. Rely on Candlewood Suites Fort Smith to make your stay one to remember. ... more less
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- Also Known As:
- Candlewood Suites Fort Smith Hotel Fort Smith