I stayed in Candlewood Suites Ft. Smith for a business trip this month. When I checked in I asked for a top floor room, or a quiet room because I was working nights. They could not accomodate because they said they were full, and many of the guests had been there since December. I was put next to a room that had children who bounced off the walls, rearranged furniture, and screamed for hours on end. When they left, houskeeping bounced the furniture off the walls putting it back.
When I made a comment about it to the Manager (said so on his black shirt) and his assistant after they knocked on my door at 9:30 am to make sure I was checking out and I told them I was dissatisfied and would not stay in their hotel again, I was calmly told "that's fine" there are many other hotels in the area.
I couldn't believe my ears! After that I told them I was Platinum member, and then I got a change of tune for the manager and told sorry about the issues, but that "there are also other platinum members staying here too"
Are you kidding? I will NEVER EVER stay at this property again. It is obvious they think the money will roll in forever,and they don't care about their guests!
- Official Description (provided by the hotel):
- Welcome to Candlewood Suites Fort Smith. We are an extended-stay hotel located just a few short miles from major corporations such as O.K. Industries, Planters Company (Kraft), Baldor Corporation, Coca Cola Corporation, Mac Steel, Gerber Products, Whirlpool, and Georgia Pacific, this all-suite hotel has all that you re looking for and so much more.Enjoy spacious, well-appointed accommodations that will feel like home. Cook your own meals in a full kitchen, stock up on whatever you need from The Candlewood Cupboard, relax in the overstuffed recliner as you watch one of the movies from our Candlewood Library, do laundry or work out when it s convenient for you.Get more done with business-friendly amenities such as an executive desk with speakerphone, free high-speed Internet, a state-of-the-art business center, and a complimentary daily newspaper.Don t miss area attractions such as the Fort Smith Museum of History and the Fort Smith Trolley Museum.Whether you re traveling for business or for pleasure, you can Consider Us Home. Rely on Candlewood Suites Fort Smith to make your stay one to remember. ... more less
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- Also Known As:
- Candlewood Suites Fort Smith Hotel Fort Smith