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Review of Savannah Walks

Savannah Walks
Ranked #69 of 165 Tours in Savannah
More attraction details
Attraction details
Owner description: The Savannah Walks is located at 35 Barnard Street in the Landmark Building. Our hours of operation are 10:00am-9:30pm 7 days a week. We are the oldest walking tour company of our kind in Savannah and we have over 21 years experience in giving historically accurate and entertaining tours to educated travelers.
Reviewed July 23, 2013

This company has issues with their guides showing up. We booked 2 tours on July 21st. The first one a guide, who was great and I will speak about later in this review, showed to give 3 different tours at the same time because the other guides did not show. The 2nd tour was that night and no guide showed for that tour at all. After 3 phone calls and an email, this company has not responded to my complaint or my request for a refund. DO NOT USE THIS COMPANY!!!!

MICHAEL (MIKE) MACK - THE GUIDE WHO SHOWED UP WAS EXCELLENT!!! He is very knowledgeable and did a great job combining 3 different tours (savannah stroll, historic homes and civil war) into one tour that covered all 3 topics and satisfied everyone. GOOGLE MICHAEL MACK SAVANNAH GA TOURS and you will find he does tours for another company in town - BOOK YOUR TOUR WITH HIM AT THE OTHER TOUR COMPANY!

4  Thank dzeigler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shortbus39, Owner at Savannah Walks, responded to this reviewResponded July 30, 2013

At The Savannah Walks, we take all reviews very seriously. This guest was contacted by the owner and the guest gave an overview of her experience. What we learned is that the guest purchased tickets online but failed to call and make a reservation for the Pubs tour. It was a slow and rainy night and she and her friend would have been the only ones on the tour. No guide was assigned to the tour because we had no reservations on the book. Her call was returned as soon as possible but the delay that did occur made her feel like she was being ignored. Hence, the glaring review. It is our hope that we will get the opportunity to serve this guest again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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"civil war tour"
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"homes tour"
in 9 reviews
"walking tour"
in 40 reviews
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in 4 reviews
"our tour guide"
in 33 reviews
"reynolds square"
in 5 reviews
"midnight in the garden"
in 18 reviews
"midnight tour"
in 5 reviews
"great walk"
in 4 reviews
"great tour"
in 18 reviews
"his knowledge"
in 8 reviews
"colonial park cemetery"
in 4 reviews
"beautiful city"
in 11 reviews
"ghost stories"
in 9 reviews
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in 16 reviews
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in 4 reviews
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in 4 reviews

424 - 428 of 563 reviews

Reviewed July 18, 2013

We had a group of six people from Houston come to town to check out the city. We decided at the last second that we wanted to try doing a walking tour through Savannah Walks. They were very accommodating towards us despite showing up at the last minute. Mike was our tour guide and he went above and beyond the call of duty. He was very friendly and incredibly knowledgable. People in the town smiled and greeted him as if they were old friends. We were very grateful to have him as our guide.

Thank Bareilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

Our "guide" was pleasant enough but it must've been her first time. She would walk us from destination to destination and tell us a little bit about that area. But every single time after she gave her spiel, she would just stare at us all for about 10 seconds. We later realized she was waiting for us to ask questions. LOL She NEVER asked if we had any questions she would just stare at the group with a blank look on her face.

When the tour was over we were left in the middle of nowhere! Walking through downtown at night was beautiful, scenic and scary in itself even if you know the area and we didn't! She just said abruptly, "We've reached the end of our tour", thanked us for coming out and stared at us again. I asked her where we were she just gave me the street name. Turns out we were only 2 blocks away from where the tour began but we had to make 2 turns to get there. She was about to leave us there thinking that we all just knew our way around.

Why not end the tour where it began if it's only 2 blocks?! Sad part is we past other walking tours where the guides info was MUCH more interesting! Wish I knew what company they were, but was afraid to get left because she didn't really wait for you if you lagged behind.

Thank Darlene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

We've been on fun ghost tours in New Orleans and St. Augustine, but this Savannah tour was pretty bad. The guide seemed to be bored by her own stories. She wasn't very personable and didn't make much of an effort to engage the group. Some of the stories were interesting, and I think a different guide could have made the tour more exciting.

1  Thank circularmedia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 7, 2013

this was a wonderful activity to start the trip off with. Andrew was our tour guide and he did such a good job, we were able to explore the rest of the week and not need further tours. He was full of history and great recommendations. We really enjoyed our tour.

Thank Tammy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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