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“Better than expected”

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Country Inn & Suites By Carlson, Savannah Gateway
Ranked #47 of 113 Hotels in Savannah
Certificate of Excellence
GreenLeadersSilver level
Clarksville, Tennessee
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Better than expected”
Reviewed July 23, 2014 via mobile

The reviews were all great but for the price I still expected some drawbacks. There were none! The room was gorgeous, very well and modernly decorated. No odors, clean comfy bed, good sized bathroom with nice Pantene shampoo and conditioner, decent breakfast, free cookies and coffee around the clock, free beer or wine in the evening. Jocelyn at the front desk was thorough and accommodating. Great stay, we will suggest then to family when they come to visit after our move.

Stayed July 2014, traveled solo
Helpful?
Thank Kristen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyHotels, Marketing Agency at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, July 24, 2014
Amazing review !!!
Dear esteemed guest,

Fantastic to learn that you enjoyed your stay thoroughly with us.

We strive to serve our guests in the most efficient manner at all times during their stay with us.
It was really pride taking to learn that our efforts met your expectations.

Looking forward to serve you par excellence at your next stay when you visit this place again.


Warm Regards,
The Management Team at,
Country Inn & Suites Savannah Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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882 reviews from our community

Traveler rating
    367
    254
    138
    70
    53
See reviews for
387
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46
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
Southern US
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 22, 2014

I stayed here with my parents for 2 nights for a trip to Atlanta. The staff was friendly and helpful. The breakfast was good. The hotel room was large and clean. Several restaurants near the hotel. Wi Fi was free and easy to connect to. No complaints. This was about a 15 min. drive to historic Savannah. I do think I would stay somewhere closer in next time though.

  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Maccafan9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyHotels, Marketing Agency at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, July 23, 2014
Dear Valued Guest,

Thank you for posting this amazing review on Tripadvisor about your stay with us.
We pride in learning that you found our staff friendly, room clean and breakfast good and enjoyed your stay here.

We continuously strive to serve our guests in the best possible manner all through their stay with us.

Looking forward to your staying with us the next time you visit this place.
We assure you your stay will be an impeccable one.


Warm Regards,
The Management Team at,
Country Inn and Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monroe, Georgia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 22, 2014

The bathroom was not clean by my standards, even still had hair on the soap dish. There's a hole in the wall in rm 220, and a giant roach/palmetto bug crawled out of it. They promise breakfast until 9:30, but the food is gone before 8:45, and upon complaining I was not even credited 5$ to go to mcdonalds. It was worse the next day. The little cereal and stuff that is left is VERY stale, the raisins in the raisin bran weren't even purple anymore, but they were out of milk anyway. The pool area , when open, is overrun with kids who are allowed to be there without much supervision, even in the hot tub. There is not time limit or anyone to enforce any rules. I've never written a bad review, but after contacting them twice about this stay receiving any help, I wasn't left much of a choice.

Room Tip: Don't stay here!
See more room tips
Green Features: I didn't see any practices like this. Even my towel which was hung on a door hook was taken after 1 quick use.
  • Stayed July 2014, traveled solo
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Macnjac18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyHotels, Marketting Agencies at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, July 23, 2014
Dear Esteemed Guest,

Please accept our sincere apologies for the inconveniences you experienced during your stay with us.
I know this does not justify what you experienced, However We are looking into all of your concerns and are taking remedial steps on warfooting to fix them at once. Whether it is the bathroom problem or the breakfast or the pool, everything will be taken care of.

Usually this is not the standard of our service and we always strive to serve our guests in the most efficient manner.

We appreciate the time and effort you spared for posting this review about your stay with us.

We assure you that your next stay with us will be spotless and an impeccable one.
Looking forward to serving you par excellence on your future stay with us when you visit this place again.


Warm Regards,
The Management Team at,
Country Inn and Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Georgia
Level Contributor
6 reviews
Reviewed July 22, 2014

One of the best hotels we have been to. Staff was extremely helpful and friendly. Breakfast was good and attendant was very accommodating. Everything was very clean and beds were comfortable. We would definitely stay there again.

  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyHotels, Marketing Agency at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, July 23, 2014
Dear Jim and Louise,

It was immensely exhilarating and encouraging to read your review on Tripadvisor about you experience while staying with us. We thank you for this effort of your’s.

It was really nice to learn that you thoroughly enjoyed your stay, whether it was the staff, the room or the breakfast.

It is our continuous endeavor to serve our guests par excellence at all times during their stay with us.

We assure you that your next stay will also be refreshing and serene.Looking forward to your staying with us the next time you visit this place.


Warm Regards,
The Management Team at,
Country Inn and Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 21, 2014 via mobile

This hotel was beautiful. The decor was wonderful and the rooms were clean. However, the cleaning staff wasn't as thorough as the staff of the hotel that we stayed in the night before. We went down to the spa and there was something disgusting on one of the signs and the elevator was very filthy. At the hotel we'd stayed in the night before in SC, the cleaning staff was very thorough, taking the time to even clean the elevators, restrooms, and other details to keep the hotel sanitary. I called down to the front desk to let them know about t he elevator and spa. However, the elevator and soa was still filthy the next morning. I give this hotel a 3 rating because besides these things we had a nice stay.

Stayed July 2014, traveled as a couple
Helpful?
Thank Carolee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyHotels, Marketing Agency at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, July 22, 2014
Dear Esteemed Guest,

We value your review posted on the Tripadvisor about your stay with us.

It will help us monitor our services. It is our endeavor to serve our guests in the most efficient manner at all times during their stay with us.

We regret that you did not find the SPA and the Elevator clean enough, I will co-ordinate with the housekeeping and the frontdesk and get things in place right away.

IT was nice to know that you enjoyed your stay with us otherwise.
I assure you that your next stay with us will be spotless and refreshing.

Looking forward to your staying with us the next time you visit this place.



Warm Regards,
The Hotel Management,
Country inn and suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers Beach, Florida
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 15, 2014 via mobile

This was a great stop-over on our trip! The employees are great and the beds are to die for! We walked next door to Applebee's and had a fabulous time! Very pleasant and relaxing time. Jocelyn at the front desk ROCKED! Great customer service! We stopped here again on the way back through a week later and it was great again! It will be a regular overnighter for us when we are traveling. Thank you to all the staff for making our stay pleasant!

Stayed July 2014
Helpful?
Thank dslocke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, July 16, 2014
Dear Esteemed Guest,

It was wonderful to get such a candid review about your stay with us on the Tripadvisor.
It actually gives us immense satisfaction to learn that you enjoyed our bed and services and found the hotel staff friendly.

I shall pass on your good word to Jocelyn at the front desk.
Looking forward to your stay with us the next time you visit this area.


Warm Regards,
The Hotel Management,
Country Inn & Suites Savannah Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fl
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 14, 2014

We stayed here during a visit to Savannah. Check in was fast the the staff was very friendly and helpful. It was a short easy drive to Savannah for an evening show. The beds are comfortable, plenty of pillows and a great breakfast to start the day.

  • Stayed June 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mlcerone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, July 15, 2014
Dear Esteemed Guest.

Thank you for posting such a pleasant review on Tripadvisor.

It was immensely satisfying and pride taking to learn that you enjoyed our service to the fullest.
We always strive to serve our guests par excellence and such reviews are really encouraging and boost our morale.

Do stay with us for another impeccable stay the next time you are in this area.

Warm Regards,
The Management Team,
Country Inn & Suites Savannah Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Savannah Gateway

Property: Country Inn & Suites By Carlson, Savannah Gateway
Address: 16 Gateway Boulevard East, 16 Gateway Boulevard East, Savannah, GA 31419-7554 (Formerly Clarion Inn & Suites )
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Savannah
#24 Family Hotel in Savannah
#33 Business Hotel in Savannah
#34 Romantic Hotel in Savannah
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Savannah Gateway 3*
Number of rooms: 72
Official Description (provided by the hotel):
Welcome to the New Country Inn & Suites Hotel in Savannah. With a convenient location just off I-95 and services designed for a productive stay, the brand-new 100% non-smoking facility Country Inn & Suites Savannah Gateway Hotel is the ideal choice for business and leisure travelers. Our Savannah, GA hotel's guests can take advantage of free high-speed, wireless Internet access, a complimentary breakfast buffet and on-site facilities like a Fitness Center and Business Center. Each of our Savannah hotel rooms features a microwave, a refrigerator and modern furnishings for guests' comfort. Plan your stay today and experience one of the best hotels in Savannah, Georgia. ... more   less 
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Also Known As:
Clarion Inn & Suites Savannah Hotel Savannah
Clarion Inn And Suites Savannah
Clarion Hotel Savannah
Clarion Savannah
Savannah Clarion

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