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“Great location but just an ok hotel”

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Country Inn & Suites By Carlson, Savannah Gateway
Ranked #51 of 114 Hotels in Savannah
GreenLeadersSilver level
Reviewed January 21, 2014

We arrived kind of late and had us in the wrong room. We changed to a suite and had to go back down to get sheets for the pull out. Breakfast was not very good. The food was just ok and there was a long wait if you wanted to make a waffle. I don't think we will be staying there again.
The hotel suite was nice but the common areas of the hotel needs some updating.

  • Stayed: November 2013, traveled with family
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2  Thank m0mmy04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Director of Sales at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded January 25, 2014

We apologize for any inconveniences that you have endured staying with us. Since your last visit we have updated our breakfast. Hopefully, next time when you are in the Savannah area you can pay us another visit.

Thanks for your feedback !!!!!

Respectfully,
Shannon Kochendarfer
Sales Manager

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Reviews (946)
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846 - 852 of 946 reviews

Reviewed January 15, 2014

accommodations very good in the king suites...excellent bed and pillows, very comfortable. Buffet breakfast ok, but nothing special. Great price, will return on our way thru Savannah again, location right of I95 and easy ride to downtown Savannah.

  • Stayed: January 2014, traveled as a couple
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1  Thank Maine04428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Director of Sales at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded January 17, 2014

Thank you for your feedback on your stay here.

We can not wait for you to comeback and visit us and see the improvements we made to our "Be Our Guest' Deluxe Breakfast.

Respectfully,
Shannon Kochendarfer
Sales Manager

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Reviewed January 13, 2014

We wanted something near downtown but without the extra upcharge and parking fees. Its an easy 10-15 minutes straight to downtown (beware-parking is a nightmare). The staff was really courteous and the breakfast in the morning had many choices and was nice and hot. It wasn't as apparent at night when we got there, but there are plenty of shopping, supermarkets (etc) ,suburban style, the next street over. The price and location are tops.

Room Tip: First floor, only because the amenities are downstairs.
  • Stayed: January 2014, traveled as a couple
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1  Thank gilthorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Director of Sales at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded January 15, 2014

We are certainly glad you enjoyed your stay with us.

Thanks for the feedback !!!!



Respectfully,
Shannon Kochendarfer
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

Great place at a great price. Just don't get rooms 200-203 because you can hear EVERYTHING in the lobby. Clean hotel, great indoor pool, great hot tub. Breakfast was ehhh, get there before 9:30 or there is nothing left. Literally almost nothing. I still give the hotel a great rating because of the price, location, and comfortable beds. About 15 min to downtown Savannah.

Room Tip: Do not stay in rooms 200-204, you will hear everything in the lobby.
  • Stayed: January 2014, traveled as a couple
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1  Thank squeege777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Director of Sales at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded January 9, 2014

Thank you for your feed back !!!

We apologies for any inconvenience that you endured staying in one of the rooms that is near balcony over looking the lobby of the hotel.

On the issue of breakfast, we do have set breakfast hours Monday-Friday 6:00-9:30 and Saturday & Sunday 7:00-10:30.

We are glad you enjoyed your stay with us and hope you visit us again next time you are in the Savannah area.


Respectfully,
Shannon Kochendarfer
Sales Manager

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Reviewed January 3, 2014 via mobile

The staff were very polite at check in. We randomly chose this place on a long drive from Florida to Tennessee with our kids. Indoor pool and hot tub were nice and great for the kids. Our room was super clean as well. Beds were comfy. Love the colors in our room and the pictures, very relaxing! The atmosphere was very nice and relaxing too! Thumbs up from me!

Stayed: December 2013, traveled with friends
Thank jessrunion626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Director of Sales at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded January 4, 2014

Dear Valued Guest ,


You do not know how happy we are to hear you had a enjoyable stay with us. We will make sure we give our check in staff special recognition for doing an outstanding job! We hope you decide to stay with us when you visit Savannah again.

Thank you for your feedback!!!

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Reviewed January 2, 2014

Had to change rooms due to noise. Walls/floor very thin and unruly guests (at least above us). Sink faucet detached from sink & door would not lock. Had to prop drain open with pen cap. 2nd room better but toilet ran all night until I shut off valve. Staff ruse in morning when my son grabbed a to-go bag. Would not stay again or recommend.

  • Stayed: December 2013, traveled with family
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2  Thank Sean497
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Director of Sales at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded January 4, 2014

We apologize for any inconveniences you may have had while you stayed with us. At the moment our engineering team is in the process of making repairs. Next time you are passing through the Savannah area we would like for you to stay with us again. At that time you will see how much we have improved.

Thank you for your feedback !!

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Reviewed December 30, 2013

Overall, the room wasn't too bad. Had some trouble closing the bathroom door. We did find that the ice bucket had never been emptied....it had water in it. Not sure how long it had been that way.

The ice machine on the 2nd floor still has not been replaced. That was a pain.

We only had breakfast once (we are staying 3 nights....still one night to go). We went to breakfast our first morning there and EVERY empty table was filthy! I had to throw away trash off of a table and find a way to wipe it down, so that we could sit down to eat. The lady that was working the breakfast area was sitting at a table working on a schedule. They weren't serving eggs because they were serving French toast and sausage???? I guess people don't eat eggs with sausage or French toast.

Now for what really bothered us. On our second morning, I went down to get coffee. As I exited our room, I passed one of the women that does the housekeeping. She asked me if we needed anything for our room. I told her no. I advised her that we were just fine. She told me to let her know if we needed anything. When I returned to the room, the same woman asked me again if we needed any service. Again, I told her no. Well, we came back to our room later that afternoon to find that someone had entered our room! We had the "do not disturb" in the key hole. Whoever came in replaced some of our towels and emptied the trash containers. They didn't make the bed or throw away some empty bottles that were on the television stand/dresser???? If you are going to enter our room unauthorized and clean, you might as well clean! This leaves me with a very uneasy feeling. I am quite suspicious of this activity.

  • Stayed: December 2013, traveled as a couple
    • Rooms
    • Cleanliness
2  Thank Debbie030464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Director of Sales at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded January 4, 2014

We apologize for any inconveniences you may have experienced while you stayed with us. The issues have been addressed to management and will be getting resolved as soon as possible. The issue with ice machines, they are only on the first and third floor for the time being.

We certainly appreciate your feedback !!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Savannah Gateway

Address: 16 Gateway Boulevard East, 16 Gateway Boulevard East, Savannah, GA 31419-7554 (Formerly Clarion Inn & Suites )
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Savannah
#11 Best Value Hotel in Savannah
#24 Family Hotel in Savannah
#33 Business Hotel in Savannah
#34 Romantic Hotel in Savannah
Price Range: $84 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Savannah Gateway 3*
Number of rooms: 72
Official Description (provided by the hotel):
Welcome to the New Country Inn & Suites Hotel in Savannah. With a convenient location just off I-95 and services designed for a productive stay, the brand-new 100% non-smoking facility Country Inn & Suites Savannah Gateway Hotel is the ideal choice for business and leisure travelers. Our Savannah, GA hotel's guests can take advantage of free high-speed, wireless Internet access, a complimentary breakfast buffet and on-site facilities like a Fitness Center and Business Center. Each of our Savannah hotel rooms features a microwave, a refrigerator and modern furnishings for guests' comfort. Plan your stay today and experience one of the best hotels in Savannah, Georgia. ... more   less 
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Also Known As:
Clarion Inn & Suites Savannah Hotel Savannah
Clarion Inn And Suites Savannah
Clarion Hotel Savannah
Clarion Savannah
Savannah Clarion

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