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“great hotel for stay”

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Country Inn & Suites By Carlson, Savannah Gateway
Ranked #54 of 114 Hotels in Savannah
GreenLeadersSilver level
Reviewed November 25, 2013

There were numerous restaurants and gas stations within walking distance. Downtown Savannah was only 10-15 minutes away.

The staff was beyond friendly and helpful. Every staff member we encountered smiled, asked if we needed anything, and went out of their way to make our stay enjoyable. If I return to Savannah, I will stay at Country Inns and Suites and I will recommend it to everyone .

Room Tip: Studio suites ,,,,,,,,,,,,,,Big and specious
  • Stayed: November 2013, traveled with family
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1  Thank roger s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Director of Sales at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded November 27, 2013

Dear Roger,

Thank you for your feedback on your stay with us! We are glad to here it was enjoyable, and hope that in the future you stay with us.

We look foward to seeing you again.

Respectfully,
Shannon Kochendarfer
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (947)
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859 - 865 of 947 reviews

Reviewed November 21, 2013

Booked this thru Groupon and Living Social. Had two nights. My MAIN reason for booking this was because of the indoor pool/hot tub and breakfast. Two of those reasons were null and void. The hot tub doesn't have any working jets. It is a hot bowl of water that you sit in. When I questioned this, the lady told me "Its scheduled to be fixed Jan. 2014" Thanks, that is helpful since I am here now. I said "Well, it would be nice to know this" she let me know "Its on the website". I didn't book on your site. How about you tell customers when they call in to book as well? Just a thought.

No fresh cookies when you walk in, you get a packaged set of Grandmas cookies. I guess baking cookies cost too much?

Room quality, the latch on the door was broken off. You wonder why has that never been fixed? My friend was drying her hair the entire hairdryer came out of the wall and scared her to death!!! Overall, the room was fine, but keep up with your maintenance issues.

Breakfast: Not good. Skimpy, no variety. They did biscuits and gravy. Biscuits on one side of room, gravy on the other......so you had to walk clear across the room to fix your plate... Then they had spoons on one side of room forks on the other, so guess what, you had to walk back to the first place to get your appropriate fork/spoon. They had very little variety especially considering I do not eat sausage, thats basically all that was available unless I wanted cold cereal or a waffle. They had one working waffle maker and a broken one just laying around. The breakfast area had stained beat up chairs stored in it (dunno why). Not appealing to guests. They also shut the breakfast down to the MINUTE of which it ends. There was a woman waiting for a waffle and the mix was already taken up. Really? Would it kill them to leave the waffle mix out for 2 minutes? I could see not restocking the food, but to really just snatch it from guests 1 minute after breakfast ended?

As I departed the property, I spoke to the manager about the issues with our room and the hot tub not working, and she acted like I was just being a major pain "Were you able to lock your door" Um YES we locked the door but the thing is broken off, just thought you'd like to know, broken things don't impress guests in a room. Like that wasn't the point of the conversation. Anyway, I can say the location here is good. Many things to do, eat, etc right around, walking distance to Appleebees, which we enjoyed. I would suggest to the hotel to get you're advertised things fixed, and spruce up your breakfast.

  • Stayed: October 2013, traveled with friends
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2  Thank Karyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Director of Sales at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded November 25, 2013

We apologize for any inconveniences you may have had while you stayed with us. The issues have been addressed to management and will be getting resolved as soon as possible. The parts to fix our whirlpool were ordered a week ago, and will be arriving within the next two weeks. We appreciate your feedback and hope you will still stay with Country Inn & Suites in the future.

Respectfully,
Shannon Kochendarfer
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

We are die hard Country Inn & Suites fans and because of that we were able to stay at this location for free. We were welcomed by Jordan who actually called us after we settled in our room to ensure everything was ok. Place was very clean and inviting. The fitness room only had one treadmill and a weight machine which was disappointing and the jets were not working on the hottub which seems to be more common lately at these indoor ones at CI&S. However, the pool was awesome and the breakfast was wonderful as always. This is a 5 hour ride for us on our way to Florida several times a year and we will make this a layover in the future as it is right off the highway with no street noise!.

  • Stayed: November 2013, traveled as a couple
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Thank ggthor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Director of Sales at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded November 22, 2013

Dear Valued Guest,

We apperciate your feedback on your stay with us, and we are happy to hear you had a enjoyable stay with us. We do apologize for the inconvience with the hot tub jets, we ordered new parts for it last week and the shipment should be arrving within the next two weeks. We hope that in the future when you are traveling through Savannah you plan on staying with us!

We look foward to seeing you again!

Respectfully,
Shannon Kochendarfer
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013 via mobile

Stayed her for my birthday weekend. The staff is nice. The room was very spacious. The breakfast was your typical extended hot breakfast. Hot items changes from day to day. Lots of items to choose from. Plus I got a great deal on my room. Would definitely say here again!!!! Plus to location of the hotel is like 15 mins away from everything!!!

Stayed: November 2013, traveled as a couple
1  Thank Smilee1116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Director of Sales at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded November 20, 2013

Dear Valued Guest,

We are happy to hear you had a wonderful birthday weekend staying with us! We hope that in the future you decide to stay with us when you visit Savannah for your birthday or any occasion.

We look forward to seeing you again.

Respectfully,
Shannon Kochendarfer.
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013

My travel in October led me to this hotel late at night after getting lost in downtown Savannah! I was welcomed by Jordan with a smile, and she went above and beyond to get me settled into a very clean, comfortable room! She then gave me a map with directions to historic downtown so I would not repeat getting lost again! Breakfast the next morning was hot, and welcomed! Eboni who works during the day at the front desk was a pleasure. Always asking how I was or if anything needed. She also gave me instructions to nearby restaurants and shopping! These two women were such a pleasure and made me feel safe, secure, and right at home. I've made two great friends and I look forward to seeing them again soon. You won't regret staying in this hotel under their care! Thank you Eboni and Jordan!

Room Tip: I have no doubt any room will be perfect!
  • Stayed: October 2013, traveled solo
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Thank Melanie l l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Director of Sales at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded November 20, 2013

Dear Melanie,

We are so happy to hear you had a enjoyable stay with us when you visited Savannah. We will defiantly be sure to recognize the excellent service that Jordan and Eboni performed for you. We hope you decide to stay with us when you visit Savannah again in the future.

We look forward to seeing you again.

Respectfully,
Shannon Kochendarfer
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

Ok so it is November and we visited this hotel in May...I MAY be a procrastinator. I apologize! Upon checking in Jordan was great. They had just cleaned the carpets in our room so she promptly put us in a room w/dry carpet. Every member of the staff that we encountered was courteous! Furthermore, I cannot say enough about Ebony...she called the Welcome Center to get us directions to a landmark we were trying to find and she made it possible for us to extend our vacation one more day (who does not want to do that?). Thank you, Ebony, for everything! The room was nicely decorated and clean and the breakfast was warm (large containers of syrup out on the tables!).

  • Stayed: May 2013, traveled as a couple
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Thank Kat F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Director of Sales at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded November 18, 2013

Dear Kat F,

Thank you so much for your feedback, and we are glad to hear that our staff treated you with their upper most respect! We do hope that when you visit Savannah again you plan to stay with us.

We look foward to seeing you again.

Respectfully,
Shannon Kochendarfer
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013 via mobile

DO NOT STAY HERE! its beautiful and tempting, but if you value customer service....this is not for you. Upon arriving, we were greater by a young man who didn't speak English very well. He welcomed us and told us we were in room 105. After about 5 minutes of trying to get into room 105, we found out we were supposed to be in 115. That was embarrassing. Upon entering the hotel, unloading, setting up the baby's pack and play, my mother began to unload her work equipment (she works from home, so work goes where she goes...and unfortunately it followed her on vacation this time). While reserving the hotel, we were guaranteed access to free wifi (because she HAS to work!). When she started to (try) work, the wifi wasn't available for any of the 3 adults in the room. We called the front desk and "Quincy" told us he was too busy to help us. (Awesome right?) About 20 minutes later, Quincy was kind enough to come help. He also could not make the Internet work. He told us to call tech support. We did, and they informed us there was something definitely wrong. Just as we got off the phone with tech support, Quincy called. He said he had just gotten off the phone with tech support and confirmed that everything was ok. He straight up LIED to us. We tried getting him to switch us to an equally handicap accessible room (or even two rooms, which wasn't ideal). He refused to help us. Told us there was no manager. Talked to my mother as if she were a child. He was so rude, that my sweet, handicapped mother, my wheelchair bound husband, my one year old and myself. Packed up to leave. After being denied a refund. If a hotel guarantees u free wifi, u should get it right? Quincy should be fired!!!!!

Stayed: November 2013
3  Thank dksmatthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Savannah Gateway, responded to this reviewResponded November 16, 2013

We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. To discuss your concern further, please contact Corporate Customer Care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Savannah Gateway

Address: 16 Gateway Boulevard East, 16 Gateway Boulevard East, Savannah, GA 31419-7554 (Formerly Clarion Inn & Suites )
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Savannah
#11 Best Value Hotel in Savannah
#24 Family Hotel in Savannah
#33 Business Hotel in Savannah
#34 Romantic Hotel in Savannah
Price Range: $84 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Savannah Gateway 3*
Number of rooms: 72
Official Description (provided by the hotel):
Welcome to the New Country Inn & Suites Hotel in Savannah. With a convenient location just off I-95 and services designed for a productive stay, the brand-new 100% non-smoking facility Country Inn & Suites Savannah Gateway Hotel is the ideal choice for business and leisure travelers. Our Savannah, GA hotel's guests can take advantage of free high-speed, wireless Internet access, a complimentary breakfast buffet and on-site facilities like a Fitness Center and Business Center. Each of our Savannah hotel rooms features a microwave, a refrigerator and modern furnishings for guests' comfort. Plan your stay today and experience one of the best hotels in Savannah, Georgia. ... more   less 
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Also Known As:
Clarion Inn & Suites Savannah Hotel Savannah
Clarion Inn And Suites Savannah
Clarion Hotel Savannah
Clarion Savannah
Savannah Clarion

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