First of all let me start by saying I travel a lot, both business and pleasure, so this is not my first rodeo as they say :-) I first wrote a good review but when I sent it I noticed a negative very long review so I wanted to elaborate a bit more on our stay at this hotel.
Yes the front door was locked when we wanted to check in (came in after 9pm) There was a young (very sweet) women working the desk...Alone! I say good for the manager to take extra precaution for safety, for both his employee's and his guests. We didn't have a problem getting buzzed in and I for one appreciate this extra safety measure. As far as the location, it was Mid-town so actually a very good location to stay at. Lots of other hotels around and close to main roads, huge mall and lots of shopping...across the street was a large school or college, I didn't feel unsafe at all.
His comment on the hamburgers for dinner, nowhere did I read that there was a complementary "dinner" but what they offer is a social with complementary food and drinks of beer and wine. I wouldn't expect to get a picture of beer or a carafe of wine at any hotel that provide this service, most hotels just give you one small glass (I'm a wine drinker) then you have to go up each time for another one to be poured for you....with the tip jar in plain view each time. At this hotel you poured your own, and yes no tip jar was to be found (I found that refreshing) yet there was someone from staff there cleaning up and replenishing food and supplies. Of course you should tip, but I noticed some people didn't and they were treated no less than those of us who do.
I found breakfast to be very good with all that you would need to start your day off right. My husband sleeps in so I enjoyed going down being greeted and feeling very comfortable by myself.
But the most important thing about this hotel that stands out to me is the Service!! The Manager Carlos Soto leads by example, EVERYONE I came in contact with at this hotel exceeded my expectations on what a hotel staff should provide in the line of service. Above and beyond! When I came down for breakfast every morning Carlos would come out of his office to greet me by name, the front desk employee's all greeted me every time I walked by. Any employee I would see in a hall, or common area would always smile and greet, making comments like "how are you today" is everything okay, do you need anything" it was just amazing to me to see such a happy, attentive staff who all seemed to enjoy their jobs. What an excellent manager Carlos must be to have such a top notch crew under him. He and his staff deserve a Service award from Marriott or some sort of recognition. Really this was the best service all around that I have ever witnessed.
The rooms were clean, (and I'm very fussy) and well decorated, when we checked in the girl said she was putting us on street side but if we found it too noisy (nothing else available at that time) we could switch the next day since we were staying 5 days. We live on the ocean so the street noise didn't bother us at all, yet the next morning I got a call from the morning desk clerk asking if we were happy with the room and if not would like to move. The night clerk made a note for her to call and make sure we were comfortable....is that not service or what?!
Sorry this is such a long review but when I read the negative one I felt the need to share my
experience with the Residence Inn Midtown Savannah. With my job I covered Montana-Washington-Western Idaho and Alaska....I have stayed at my share of Hotels, this by far really was the best "overall" service for the star rating.
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Cancelon, TripOnline SA, Orbitz, Hotwire and Cheap Tickets so you can book your Residence Inn Savannah Midtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Savannah Midtown Hotel Savannah
- Savannah Residence Inn