I was visiting Savannah on business and brought my family to vacation. The customer service started before we checked in. Upon arriving at the hotel, me and my children were at the front desk getting directions to our room from Bianca. We were informed about the happy hour we had just missed. That's when Shemeka (sp) was coming through with some remaining items from the happy hour event. She had just finished putting things away and gladly went back into the dining area to prepare a plate for my son.
Our four day stay at this inn was the best that me and my family can remember in some time, inspite of the road noise. The customer service was excellent, from Sandra the assistant manager engaging conversations, Willie's exception knowledge of Savannah, Annette, Patricia's (both) and "Beau" friendly demeanor and attention to detail and Bianca's untiring smile were all welcoming experiences. This was evident by all of the satisfied faces of the tenants.
My wife and kids really enjoyed the indoor pool, my son especially enjoyed the use of the basketball court and we all took advantage of the fitness center. The patio area was very clean and the furnishings were very well appointed.
This is a testiment to what great customer service can do. We could have stayed at a "5-Star" high rate hotel in the downtown area, but there is no substitute for great customer service. I would recommend this hotel to friends, family and colleagues when visiting The Coastal Empire.
- Rick W., Atlanta, GA
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- Also Known As:
- Residence Inn Savannah Midtown Hotel Savannah
- Savannah Residence Inn