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“no title” 3 of 5 bubbles
Review of Homewood Suites by Hilton Savannah

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Homewood Suites by Hilton Savannah
Ranked #81 of 113 Hotels in Savannah
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“no title”
3 of 5 bubbles Reviewed July 14, 2013

Television in bedroom did not work. Evening food at the managers reception was subpar. Location of hotel was very good. Nice location for food and bars. Beds were OK. Having a full kitchen was nice for the family. The business area was very good. The pool area was fun for the entire family.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank richardmQ5159TH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
debbiemcline, General Manager at Homewood Suites by Hilton Savannah, responded to this review, July 15, 2013
Dear Trip Advisor Member,

We apprecaite you choosing to stay with us and are glad you enjoyed our location, the full sized kitchen in your suite, our business center and the pool!

Again, I apologize that the room attendant had forgotten to plug your television in after vacuuming, and I will remind housekeeping not to forget to do this. I will also speak to our complimentary food team to see if we can make any improvements to our dinner offerings, so thank you for your feedback.

We hope you will return to see our new look after all 106 suites, lodge and public areas are completed at the end of this year.

Again, thank you for staying with us and we look forward to your next visit!

Sincerely,

Deborah Cline
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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847 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
  • German first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Marietta, United States
1 review
4 of 5 bubbles Reviewed July 10, 2013

Hotel was being remodeled with equipment around the outside. Overall stay was satisfactory. Room was nice and clean. Breakfast was OK, but not as good as it has been when we visited in the past. Pool was not very clean. We would definitely return.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Stephen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
debbiemcline, General Manager at Homewood Suites by Hilton Savannah, responded to this review, July 15, 2013
Dear Stephen A,

Thank you for spending the 4th of July holiday with us. I hope you liked our new look and can't wait for you to see the interior renovation when it is completed at the end of this year.

Please accept my apology for the pool. It has been challenging with the exterior renovation, but I'm happy to say we are finished with the stucco, and the exterior painting should wrap up this week.

I will also share your comments with our breakfast team to see if we can improve our offerings. Thanks again for staying with us and we look forward to your next visit.

Sincerely,

Deborah Cline
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
1 of 5 bubbles Reviewed July 6, 2013

What a dump . We went with the reviews and they were wrong. The best thing about this hotel is the breakfast. The breakfast staff prepare a tasty breakfast and are friendly and helpful. Should have started the renovation with the rooms and hallways. When you Enter the building, you are hit with a pungent odor that smells like a combination of old, moldy carpet. The odor continues in the rooms. During stay, no one ever vacuumed. It would not have made a different. Renovation is scheduled to start soon and I guess that's why housekeeping has opted not to clean the rooms. Things are so bad I don't think a renovation will help. Tear it down and start over. We cut our stay short. Yes....it's that bad.

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  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Cquality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
debbiemcline, General Manager at Homewood Suites by Hilton Savannah, responded to this review, July 9, 2013
Dear cquality,

I am so sorry to hear that you did not enjoy your visit with us. Please contact me directly so I can make this right for you. We never want our guests to go away unhappy, and I'm sorry we were unaware of your dissatisfaction whille you were here so we could have made this right immediately.

While we are indeed in the middle of a $3 million dollar renovation, there is no excuse for cleanliness issues, and take all guests comments very seriously. I'm not sure which suite you stayed in, but if again if you will contact me so I can find out, I will address any issues you had with our team.

Thank you for choosing to stay with us and I hope you will give us another opportunity to exceed your expectations in the near future.

Sincerely,

Deborah Cline
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 3, 2013

As previously stated, the hotel is under construction...however it doesn't change the superior staff that run this hotel. The location was great for me and allowed me to be an equal distance for various places including Tybee Island. I will definitively return when the renovations are complete. Also, breakfast was delicious and offered a great variety.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tolondah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
debbiemcline, General Manager at Homewood Suites by Hilton Savannah, responded to this review, July 9, 2013
Dear Tolondah,

Thank you for sharing your experience at our hotel with other Trip Advisor travelers, but most importantly for staying with us! We appreciate your understanding while we update our hotel and are glad you enjoyed our free breakfast and your suite.

Staying in midtown definitely saves money on hotel parking fees alone, and we are close to almost everything whether it be the airport, the beach, the Historic District or the malls!

We are so glad you chose to stay with us, and look forward to your next trip!

Sincerely,

Deborah Cline
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milledgeville, United States
1 review
5 of 5 bubbles Reviewed July 3, 2013

The hotel desk attendants, the site manager and all of the staff are always very helpful and friendly. The rooms are very clean. Even though they are remodeling they still manage to provide excellent customer service!

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Denese S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
debbiemcline, General Manager at Homewood Suites by Hilton Savannah, responded to this review, July 9, 2013
Dear Denese S,

Thank you for staying with us and for your kind comments! We really appreciate you taking the time to review our hotel, and for giving us kudos for our service. The hotel is looking great with our new exterior, and we began refurbishing the Sport Court today!

We're glad you enjoyed your visit with us, and look forward to seeing you back when you return to Savannah!

Sincerely,

Deborah Cline
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, United States
Level Contributor
140 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed June 27, 2013

We stopped at Savannah Homewood Suites on our way from Florida to the Outer Banks. I am always impressed with the quality of the breakfast and dinner served at Homewood suites and this one was no different. Dinner was a tasty stir-fry and breakfast was the traditional eggs and bacon. Our room was upgraded upon arrival and it was spacious and quiet. We will definitely consider returning here if we go back to Tybee Island, even though it is 1/2 hour from the beach.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
debbiemcline, General Manager at Homewood Suites by Hilton Savannah, responded to this review, July 3, 2013
Dear Laura M,

Thank you for staying with us on your way through Savannah from Florida. We are happy to hear that you enjoyed our free hot breakfast and dinner! We don't always have an upgrade available because we stay so busy, but are glad that we were able to provide you with one while you were here.

Tybee Island is only 18 miles away but the drive is almost as beautiful and relaxing as the beach, right? Our guests love that it is kind of a quirky little beach town (only 3 miles long), and the locals are so friendly. We hope you got to visit Savannah's Historic District too as it is only 4 miles froms us!

Definitely join us again when you return to the area and let us know what you think about our new renovation. The exterior is just about finished, and we will be re-doing all of our suites and public areas before the end of the year.

Again, thank you so much for choosing to stay with us, and we hope to see you again soon!

Sincerely,

Deborah Cline
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Charles LA
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 22, 2013

This hotel was under construction so the stay wasn't absolutely perfect but the staff was working hard to make sure that we had the best stay under the circumstances. The room was good, but needed the renovation that the outside was getting while we stayed there. Quite honestly, we stayed in the buildings facing the road, there was traffic noise, but not as bad as others have commented upon. I was impressed with the fact that the manager on duty, Jay, was around the breakfast area meeting and greeting his guests as well as I saw him sweeping the pool area in an effort to keep the construction mess to a minimum. The staff are well trained and always greeted us as we walked through the hotel to our rooms. For the 4 days that we stayed, every employee that walked past us, greeted us and asked us how we were. That was very nice. The meals was another nice perk, considering that we could have breakfast and dinner in the hotel. This helped us since I was traveling with my mom, who needed that some days after walking around being a tourist. Thanks for the great stay and I can't wait to come back when the renovations are complete.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elizabeth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
debbiemcline, General Manager at Homewood Suites by Hilton Savannah, responded to this review, June 24, 2013
Dear Elizabeth L,

Thank you so much for your kudos for Jay and our team! Our guests are our number 1 priority and we take pleasure in seeing them enjoy their stay.

We are delighted that you and your Mom enjoyed your suite and our complimentary meals while you visited our beautiful city, and would like to thank you for understanding during our renovation. The hotel is looking great, and we will be starting on the interior of all 106 suites and our lodge this fall. They will look even better than they do now, so make sure you come back and see us again soon and let us know what you think.

Again, thank you for staying with us and sharing your experience with other travelers!

Sincerely,

Deborah Cline
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Savannah

Property: Homewood Suites by Hilton Savannah
Address: 5820 White Bluff Rd, Savannah, GA 31405-5523
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #81 of 113 Hotels in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Savannah 3*
Number of rooms: 106
Official Description (provided by the hotel):
Homewood Suites - Savannah is an all suite property with a choice of 1 or 2 bedroom suites. All of our suites include a separate living room with a sofa sleeper and kitchen with a full size refrigerator, 2 burner cook top, microwave, dishwasher, garbage disposal, cookware and dishes. There are 32" LCD televisions in the living room and each bedroom, iron and ironing board, USA Today newspaper and free wireless internet. Indulge in our complimentary Suite Start Breakfast which is a hot breakfast buffet with make your own waffles, and on Mondays through Thursdays we serve a complimentary Welcome Home Reception which provides a salad bar, entree and side dish, bread, beer, wine, lemonade and iced tea. We offer same day dry cleaning service or you can do your own in our guest laundry located just off our lodge. We offer a complimentary 24 hour fitness center with Precor equipment, and a free business center which has two computers with printers and a copier. We have a hot tub and our outdoor pool is heated so you can swim year round. We also have a gazebo area with two gas grills where you can cook and relax with a book. You can earn points and miles for your stay with our free Hilton Honors program, and we proudly deliver good old fashioned customer service and southern hospitality with a smile. ... more   less 
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Also Known As:
Homewood Suites By Hilton Savannah Hotel Savannah
Hilton Savannah
Homewood Suites Savannah
Homewood Savannah
Savannah Hilton
Savannah Homewood Suites

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