My family and I had two rooms booked for the Rock and Roll Marathon. After a full day around Savannah we arrived at our rooms for the night around 10:30 pm, Alysha at the front desk was charming and polite. My daughter and I headed to our room to clean up and turn in for a very early start to our day for the marathon. Our bathroom floor was crawling with ants, I called Alysha and let her know that I had killed about 25 ants, and needed maintenance to come first thing in the morning. She apologized for not being able to offer assistance at 11pm, but promised someone would come in first thing in the morning to treat the room. I let her know the room would be vacant from 5:30AM until about noon. After running my race, we returned to the room, the housekeeper had not entered the room yet, when I asked her if she was aware that we needed ants treated, she told me Mr Eddy would have to come do it...when Mr Eddy arrived he was less than polite arguing that he had just come in at 9, and had'nt gotten to the ants yet. He was intent on arguing with me for being upset that there were still live ants all over my bathroom, I asked him to please not argue and just treat for the problem..his response was "I'm not argueing, I'm flat out telling you..." It's a shame that a freshly painted room, with new carpet and wonderfully comfortable beds and new linens can't make up for rude behavior by staff. I was pleasantly surprised when we first arrived and saw that the rooms were truly clean and obviously recently redecorated. I would even venture to guess that the ants were an isolated problem, the gal at the front desk and the housekeeper were genuine in their desire to make sure the problem was remedied, but unacceptable behavior of Mr Eddy undermined the efforts of the rest of the team....my "poor" rating is 100% based on his disrespectful treatment of me and my daughter..if not for that, this would have been a better than I expected stay, that would have yielded an excellent rating for an affordable room!
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- Also Known As:
- La Quinta Inn Savannah Midtown Hotel Savannah
- La Quinta Savannah
- Savannah La Quinta