The room was very comfortable and the hotel was in a great location on the River! I was unsure of how I felt about the room at first. It felt a little dated, due to the size of the room and the bathroom, but very comfortable.
Early one morning the fire alarms went off and they evacuated the property. Later in the afternoon boxes of candy were delivered to the guest rooms with a letter of apology from the manager. I was shocked since the fire alarm was due to a guests negligence (what I was told) and had no bearing on the hotel.
The next night my room key was not working and hotel security had to come help me. The next morning there was another apology for the inconvenience under my door along with a coupon to use for an appetizer in the bar, room service, breakfast, etc.
Their customer service exceeded all of my expectations! This was true Southern Hospitality!
- Official Description (provided by the hotel):
- Convention Hotel located on the Savannah River and in the heart of the Historic District. Three views are offered: Atrium, cityview and Riverview. Atrium hotel with lobby decorated with greenery and plants. ... more less
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- Also Known As:
- Hyatt Regency Savannah Hotel Savannah
- Savannah Hyatt Regency
- Hyatt Savannah