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“LOCATION, STAFF, FACILITIES EXCELLENT”

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Hyatt Regency Savannah
Ranked #30 of 113 Hotels in Savannah
Certificate of Excellence
GreenLeadersBronze level
Cincinnati, Ohio
2 reviews
“LOCATION, STAFF, FACILITIES EXCELLENT”
5 of 5 bubbles Reviewed October 7, 2012

As a senior single traveler this Hyatt was a perfect choice, located on the riverfront, on main trolley and bus routes, beautiful facilities, quiet, peaceful but in the mix of all the fun spots and restaurants. Staff was great. I would highly endorse this hotel and would return again! Love Savannah and the Hyatt made it a perfect stay. Judy

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,633 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (628)
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English first
Boston, Massachusetts
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed October 7, 2012

From the moment we drove up till the moment we left we received 5 star treatment! The Valet David was friendly and accommodating. The front desk staff bent over backwards to get you anything you needed.

As we walked through the hotel for our conference we were always told by various staff members we are so glad you are here, are you having a good time? The hotels cleaning staff were also very friendly and always asked if there was anything they could do.

The food in the restaurant was delicious (although expensive) and again the staff gave excellent service.

The rooms are expensive but the bed was delicious, the decor beautiful. High speed internet was a must so I could continue working each night after the conference and they provided that for free for our conference.

Parking with the valet is usually $20 a day but at conference we got it for $10.

Would we go back? A resounding YES! We felt like royalty while there!

Room Tip: Ask for a room overlooking the river! It's beautiful at night!
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keiffer E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alphen aan den Rijn, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed October 6, 2012

Location is perfect especially when you have opted for riverview. That is something that can't be matched by anything else. However management (not the lower ranks) looks like they see their guests more as walking atm's. Will give some examples.
Wifi is not free but it is not advertised as such but you notice it when you are half way the process to be connected. They charge
10 usd for the low capacity option and 15.99 a day for high speed which we consider outragious.
We asked for an explanation but several staff at frontdesk did not or could not give an adequate answer. It was company policy and another one said that this was inherent to a full service hotel! Quite strange considering that the main restaurant was shut down, that there was no guest laundry and that no refrigerator was placed in the rooms.
Another issue was the pricing for food and drinks. A pot of hot water for tea is to cost 9 usd and the same is for a pot coffee. The other items were likewise priced.
All in all to consider other options seriously when coming back to beautiful Savannah.

Room Tip: make a choice for river view
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WimdeMeester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencySavannah, Guest Relations Manager at Hyatt Regency Savannah, responded to this review, December 9, 2012
Dear Guest
Thank you for staying at Hyatt Regency Savannah. Please accept our sincere apologies for not exceeding your expectations during your stay. We appreciate guest feedback such as yours, as it allows us the opportunity to correct and improve our operation. Please know that all of your concerns have been addressed with the appropriate department managers as we strive to Exceed all Expectations.
We hope you view these concerns are isolated and not indicative of the service we strive to provide. If your travels ever bring you back to our historic city we would love the opportunity to be your host in our historic city and provide you with a more memorable experience.

Sincerley,

Heather R. Miller
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 6, 2012

This Hyatt Regency located just steps is a great place to stay especially when you can get a great deal on the prices. I enjoy having the ability to rise early in the morning and walk alongside the river. A few times I have been lucky to see a couple of dolphins. The staff at this hotel are very very friendly, helpful and efficient. I always enjoy staying here because each time, I have ALWAYS had the greatest of experiences.

Room Tip: The riverview rooms are always nice
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 3, 2012

We arrived at the hotel 20 minutes prior to our 3pm check-in. I was rudely greeted by the check-in lady. She informed me that my room would be late; when I asked how much later than the 3pm check-in, she responded by saying "it would be quite a wait". I overheard another check-in person tell the guest that in the lounge they have happy hour and half priced appetizers. All I received was hostility. This was my first and last time at this hotel. Since I'm a gold member of Hyatt, it appears she is just mean to all customers at the hyatt. I will never return and would not recommend this hotel.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deb P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencySavannah, Guest Relations Manager at Hyatt Regency Savannah, responded to this review, November 27, 2012
Dear Guest,
Thank you for taking the time to inform us of the unfortunate experience you had at our property. Your feedback is extremely important to us. Please accept our sincere apologies for the concerns during your stay. Customer service is top priority for us and we have used your feedback to address these concerns with our staff. Our goal is to Exceed your expectations and I sincerely hope you view this experience as isolated and not indicative of the service we strive to provide.
As a valued member Gold Passport member we would love the opportunity to be your host in our historic city again. We recognize that you have many options in hotel accommodations and your loyalty is extremely important to us.

Sincerely,

Heather R. Miller
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, GA
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 2, 2012

I've stayed at the Hyatt Regency Savannah several times and have thoroughly enjoyed each stay. It's a beautiful hotel, but more importantly, one that's filled with friendly, efficient staff. Check in and check out was quick and everyone from the front desk staff to the porters to the valets were sincerely friendly and helpful.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeorgiaTraveler115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Georgia
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 27, 2012

My daughter moved to Savannah in 2010, and my wife and I have visited her several times a year. Each time we stay at the Hyatt Regency downtown. It's a great location, right on the river, and all the restaurants, shops and activities that fill the waterfront. The river view restaurant is good for breakfast - only meal we've tried. You are in the heart of downtown Savannah, walking along the canopied streets and squares as soon as you leave the hotel.

But mostly, the Hyatt has superb service. All of the staff are friendly and helpful without being intrusive. At our request, our valet told us about a great local pizza place.The concierge desk is always helpful - restaurant recommendations, driving directions, what events are in town. Whether you eating breakfast, at the front desk, getting your car from the valet, you always get a cheerful, sincere greeting from someone who really enjoys making your stay enjoyable. Stay there - you'll see.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank T-rexColGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Savannah

Property: Hyatt Regency Savannah
Address: 2 W Bay St, Savannah, GA 31401-1107
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Savannah
#19 Green Hotel in Savannah
#19 Business Hotel in Savannah
#30 Romantic Hotel in Savannah
#32 Family Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Savannah 4*
Number of rooms: 351
Official Description (provided by the hotel):
Convention Hotel located on the Savannah River and in the heart of the Historic District. Three views are offered: Atrium, cityview and Riverview. Atrium hotel with lobby decorated with greenery and plants. ... more   less 
Reservation Options:
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Also Known As:
Hyatt Regency Savannah Hotel Savannah
Savannah Hyatt Regency
Hyatt Savannah

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