The lobby area was the nicest part of the hotel, it looked recently remodeled and included a cafe selling food, Starbucks coffee, and a limited alcholic selection. The rooms were just "okay" but poorly designed floor plans - at least in our suite. There was a generously sized bedroom with a king sized bed, a sitting area, and a small balcony. The room would theoretically sleep four with the pullout sofa. But the bathroom was absolutely miniscule. (The kind where you have to turn sideways to close the door!) The separate vanity area was also very cramped. For a room serving 2-4 guests it was entirely inadequate. The "kitchenette" area had no sink at all although it had a large mirror. It is puzzling why a sink for making coffee or beverages as well as using as a back up vanity area was not included.
But the most disappointing part of this visit was the abyssmal housekeeping service. Upon returning to our room the first day of the visit we intially thought there had been no maid service because we saw no evidence of cleaning. Then, seeing that the bed was made, we figured a maid had been there. But our towels had not been replaced in the bathroom, they were left damp and used - not even hung up to dry. (We had naturally assumed fresh ones would be provided unless the hotel gave us an option for reusing them as some places do.) The worst offense, by far, was the fact the we actually ran out of toilet tissue. I have to say this is the first time any of us had EVER experienced this at ANY hotel! Even the cheapest ecnomoy hotel provides adequate bathroom tissue - and at a Marriott hotel, this shouldn't even be an issue. But the second morning of our visit, the roll was empty (having not been replaced at the the maid's "visit") and no replacement was to be found.
Upon bringing these isues to the manager's attention, we received an apology. But yet by the time we returned to our room, there was still no tissue and we had to help ourselves from a maid's cart. (The manager should have had that taken care of PRONTO!) And there was nothing on our bill at checkout to compensate us for the very poor service. (Comping the coffees we had purchased at the cafe, for example, might have been an adequate gesture of reconciliation!)
Probably won't return to this location since there are so many others to choose from in the Savannah area on our next visit!
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- Also Known As:
- Courtyard By Marriott Savannah Midtown Hotel Savannah
- Savannah Marriott
- Savannah Courtyard