This hotel is in a great location, and the people are extremely friendly. However, they do not have their stuff together, and the quality of the rooms is awful.
First of all, this is a motel-style place, so don't be fooled by their star rating - you still get the unwanted foot traffic, and lack of secure feeling while people down in the street shout to folks on the balcony. This is a pet-friendly hotel, so if you have a pet, that's great. If you don't have a pet, be prepared to smell dog everywhere - but that isn't the worst smell in these rooms.
Our first night there, we were woken up at 8am by the very loud, incessant pounding of roofers above our room. Of course, we understand that sometimes maintenance happens, but it would have been nice to be told there would be workers above our room that early, and offered a different place in the hotel if we were not okay with this (we checked in on a thursday, it was not busy at that time). The manager was very polite when we brought this up, and offered to check with the roofers about being there the next morning, and offered us a very undesirable room on the first floor, closest to the busiest street, so there would be a ton more foot traffic, in its place if there was to be more hammering. We packed all of our belongings, and waited by the phone to hear back. We ended up staying in that room, so we unpacked everything again.
Two nights later, we got back from a long evening tour in Bonaventure, to be greeted with a very funky smell. Turns out the roof still leaked, and there was water coming down the walls, SOAKING the floor (which meant any of our bags near that side of the room were soaked, too). We immediately called the front desk, and they moved us to another room. So we packed up and unpacked again. This next room smelled of dog, and the television didn't work. The front desk attendant said the best she could do was put in a work order for the next day to fix the tv (which happened to be the only night during our stay we wanted to hang out and watch television instead of go out on the town). So we spent 45 minutes fixing it ourselves.
By that point, we were sick of dealing with issues, so we just sucked it up it until check-out time.
The ice machine on our floor was also off the entire time, the parking price is absurd ($12 per night), and little things in this hotel were just not well thought-out. For instance, their internet access requires an out-dated portal login. Which would be fine if it was a one-time thing, or even once a day, but it was often times up to 6 times a day for moderate internet use. Thank goodness I didn't have to work from the hotel on this trip (seriously, Best Western. I know you read these. Just give guests the wireless password on check-in, and get rid of the portal). The bathroom doors were near-impossible to close, and barely give you privacy when you do get them closed. There is positively no water pressure in the showers, you're lucky to get a sad little trickle. And the second room we had.. some genius left off the towel bar in the bathroom in order to hang literally a wall-sized mirror that was - no joke - directly in front of the toilet. We nicknamed it the mirror of self-loathing. Seriously, who thought that was a good idea.
Additionally, the beds are hard, and feel very old. The blankets are very thin and scratchy, and the air conditioner in our second room was old, sweaty, and had a coating of mildew over it, like it hadn't been properly cleaned in months. The only things we actually were happy about with this hotel were that the staff was incredibly friendly, the pool, while small, was nice to have around, and the location was decent.
However, I would not recommend this hotel to anyone. In fact, I checked pricing on both the very nice-looking DoubleTree across the street, and the Hilton Garden Inn (which looked even nicer, and was right next to the DoubleTree - both of which are slightly closer to city market) while we were there, and they were both $10 less per night than what we paid.
- Official Description (provided by the hotel):
- The BEST WESTERN Savannah Historic District is an inviting hotel with superior amenities, and genuine southern hospitality. Enjoy Savannah's unique southern charm with a generous slice of the local culture. Our fantastic location with close proximity to River Street, City Market, local museums, and historic sites is why many guests choose to stay at this hotel. Limited on-site assigned parking is available for a fee of $20 per day, which is a competitive price for the Historic District. If you're looking to explore the many tours, restaurants and boutiques that welcome Savannah's four-legged visitors then look no further this is a pet friendly hotel accepting "Dogs Only" based on the availability of dog friendly rooms. Each dog friendly room is allowed up to 2 dogs per room with an 80 pound weight limit for an additional $20 per day with a $100 maximum weekly charge. ... more less
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- Also Known As:
- Best Western Plus Savannah Historic District Hotel Savannah