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“Poorly maintained and poorly managed”

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Holiday Inn Express Savannah - Historic District
Ranked #11 of 114 Hotels in Savannah
Certificate of Excellence
Reviewed July 3, 2012

We booked a Ghost Tour Package online that included two nights iaccommodations,free valet parking and the ghost tour for two and when we checked in we had to remind the clerk after he checked us in that we had this package so we could get our tickets for the tour...mistake number one. Not much to worry about so far...until we were awakened several times during the night by the slamming of the door of room next to ours.The next day we notice a new charge on our credit card...for parking -which was included in our package. When we informed the girl at the front desk, she was very flippant, stating " it's just a mistake, don't worry its just a hold on your account, it won't go thru"..maybe so but this is mistake number two in less than 24 hours. Ok, we waited to see what would happen. In the meantime we went to check in for our ghost tour and they have no record of us on the tour list. So, we go back to front desk clerk-Jimmy, and explain the problem. He tells us we were supposed to read the letter in our ticket package and reserve the tour ourselves...one small problem... We never had a letter in our package nor did anyone ever tell us at check in about any letter or the next day when we asked point blank what we should do to go on the tour did anyone mention we needed to make our reservation...mistake number three in under 28 hours. Luckily the tour staff worked us in with another group. The tour was great and we returned to the room quite late. No slamming doors on this night. The next morning our bill is under the door- with $45 charged for parking, then credited back then added again and then credited back again....mistake number four in under 48 hours. This seems like very poor management and poor staff training. The hotel could be and probably was at one time quite nice. But there's rust on every elevator door and most other metal surfaces and the rooms are showing a lot of wear in the furnishings. The rooftop pool is small and sad looking. We were disappointed in every aspect of this hotel and the inefficiency and indifference of the staff. We won't return and will be advising friends and family not to bother with this HI Express.

Room Tip: Go to another hotel
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  • Stayed: July 2012, traveled as a couple
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2  Thank trishannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

We apologize for the issues you experienced during your recent stay. I will take the challenges you experienced and use them to help train and coach our entire team. We strive for a perfect stay and I am so sorry that we missed the mark this time. We hope you will continue to use Holiday Inn Hotels and that you give us the opportunity to show you we can deliver on our promises.

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1,707 - 1,713 of 2,511 reviews

Reviewed July 3, 2012

The service was very good. Very friendly staff. The pool on the roof was nice. We were able to walk from the hotel to Forsyth Park (a long walk). The hotel is just across the street from the waterfront. The staff extended us an extra hour before checkout (no hesitation). Clean. Nice room. Good sized. We would definitely recommend staying here while in Savannah.

  • Stayed: June 2012, traveled as a couple
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Thank civil23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2012

We had a room with a balcony facing East Bay Street. The view overlooking the park in front of the Cotton Exchange building was beautiful. Everyone we encountered was very nice and helpful, particularly the bell staff, the parking valet, and the manager on duty. Great continental breakfast - good food and spacious dining area. Great location for accessing River Street and sightseeing in the historic area. We would definitely stay here again.

  • Stayed: June 2012, traveled with family
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Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 3, 2012

So happy to hear you enjoyed our great views of the Cotton Exchange and thank you so much for the very kind comments about our team. We hope to have you stay with us again soon

Renee Laurie

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Reviewed June 29, 2012

My mother and I stayed here from June 25th thru June 28th on a mini vacation. The valet parking is SO WORTH THE EXTRA MONEY! Use it if you're going to be driving to a few destinations around Savannah. All you do is call the extension they write on your ticket and they'll have it out for you in less than 10 minutes.

When we first arrived, the front desk was so hospitable and friendly. The gentlemen who were working the valet parking brought our bags to our room were very pleasant as well. The room itself was perfect - just the right size. And the bathroom itself was large as well! There's always fresh coffee in the sitting area where they serve breakfast, which was lovely.

The free breakfast itself was pretty good! Biscuits and gravy, eggs, sausage, pancakes, cereal, and various bagels and muffins. All were very tasty!

The location is perfect. You're literally in the heart of the city and can walk to most places. This was the whole reason why we chose this hotel. I was a bit concerned about being in a hotel on the main strip where ALL the traffic goes through, I didn't hear anything from our room whatsoever.

The next time I travel to Savannah, I will definitely be staying in this hotel.

  • Stayed: June 2012, traveled with family
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1  Thank MusicInMyHeart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 3, 2012

Great to hear that you will be staying with us on your next trip to Savannah! We have passed your kind comments on to our team.

Look forward to having you stay with us again soon

Renee Laurie

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Reviewed June 27, 2012

We stayed at the HIX 24-26 Jun. Our room was 806 with a view and being up on the eight floor the traffic noise was not a factor. The room is nice and compact. My wife really loved the beds. The TV was ok and water for the sinks and showers are very hot. They had a good breakfast from 6-10 and they kept it well stocked. I looked at the Hampton's Inn breakfast and the HIX was better. All of the employees were friendly and helpful. We payed for the parking $15.00 a night. The parking garage next to HIX was $12.00 but was full. We didn't use the car the whole time there, we walked everywhere about 4 miles a day. Remember to bring sneakers because the sidewalk and bricks are uneven. They don't have a washer/dryer at the hotel and during our stayed it rained everyday. We had plenty of clothes just not enough shoes, so we used the hair dryer to dry our shoes. They have a nice fitness center but it needs to be cleaned. Also I would recommend that you bring your own water. The drinking water in Savannah is terrible! There are pleanty of places to eat just around the block from the hotel and the river walk. The stairs are very steep to the river walk so be careful. Overall it was a nice quite stay at the HIX, my wife's only suggestion was for the price of the Hotel they should have some snacks since some of the other Hotels offered them. Also, they needed a microwave in the lobby so people could use it to warm up their tea or coffee. Overall I would recommend this hotel.

Room Tip: choose a room on the eight floor with a view
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  • Stayed: June 2012, traveled with family
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Thank dfw78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 3, 2012

We appreciate your feedback and thank you for the kind words, we look forward to having you stay with us again

Renee Laurie

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Reviewed June 27, 2012

Perfect location, friendly, helpful staff and clean. Wish all hotels were this pleasant.

  • Stayed: June 2012, traveled with friends
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Thank pwillswaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 3, 2012

Great review! Thank you and glad you found our location so perfect for your needs and glad to hear you enjoyed our amazing views.

Hope to see you again soon

Renee Laurie

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Reviewed June 26, 2012

I booked my room using my Priority Plus points. Although I asked for a room with view, I ended up with a room with a view of the next door parking structure! Disappointed, but I honestly didn't expect a fancy view since I was using points for it (and probably those that book through discount sites end up in those rooms too). But I was there to explore and not look out the window, so it was OK! :) The room was a fridge AND a microwave! So you can take leftover food back, store and reheat. Very convenient.

The public parking structure is literally steps away from the lobby. Valet is $5 more ($15) per day, convenient, but tip needed. Valet service parks your car in the same public garage.

The location of the hotel is FANTASTIC! It's right in the center of things, so you can always duck back into your room to take a break between events. The weather was SO hot, it was nice to explore, go back take a shower and rest, and head out again.

The rooftop pool is small (not for real swimming....maybe wading and splashing), but it looked like a nice place to hang out. The views from the rooftop were great. There's even a gazebo type area if you want to just sit up there without the sun beating on you.

Breakfast was ok, typical breakfast stuff. My husband was fascinated with the pancake machine (push a button and pancakes come out the other end!).

Overall, I would love to stay at this place again.

  • Stayed: June 2012, traveled with family
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1  Thank tamlym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Savannah - Historic District

Address: 199 East Bay Street, Savannah, GA 31401-1201
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah > Downtown , Historic District - North
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Savannah
#8 Family Hotel in Savannah
#14 Business Hotel in Savannah
Price Range: $150 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Savannah - Historic District 2.5*
Number of rooms: 143
Official Description (provided by the hotel):
Stay in the heart of the historic district and soak up the splendor that is Savannah. Next time your travels take you to Savannah, choose the brand new Holiday Inn Express Historic District. This contemporary Southern style property is located right on Bay St. and is surrounded by dozens of boutiques, restaurants, River Street and Savannah s famed squares. It features a graceful lobby, full service fireside lobby bar, a rooftop pool and gazebo and guest rooms equipped with flat screen TVs. Rates include deluxe continental breakfast and high speed internet access. ... more   less 
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Also Known As:
Holiday Inn Express Savannah-Historic District Hotel Savannah
Holiday Inn Savannah

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