We booked a Ghost Tour Package online that included two nights iaccommodations,free valet parking and the ghost tour for two and when we checked in we had to remind the clerk after he checked us in that we had this package so we could get our tickets for the tour...mistake number one. Not much to worry about so far...until we were awakened several times during the night by the slamming of the door of room next to ours.The next day we notice a new charge on our credit card...for parking -which was included in our package. When we informed the girl at the front desk, she was very flippant, stating " it's just a mistake, don't worry its just a hold on your account, it won't go thru"..maybe so but this is mistake number two in less than 24 hours. Ok, we waited to see what would happen. In the meantime we went to check in for our ghost tour and they have no record of us on the tour list. So, we go back to front desk clerk-Jimmy, and explain the problem. He tells us we were supposed to read the letter in our ticket package and reserve the tour ourselves...one small problem... We never had a letter in our package nor did anyone ever tell us at check in about any letter or the next day when we asked point blank what we should do to go on the tour did anyone mention we needed to make our reservation...mistake number three in under 28 hours. Luckily the tour staff worked us in with another group. The tour was great and we returned to the room quite late. No slamming doors on this night. The next morning our bill is under the door- with $45 charged for parking, then credited back then added again and then credited back again....mistake number four in under 48 hours. This seems like very poor management and poor staff training. The hotel could be and probably was at one time quite nice. But there's rust on every elevator door and most other metal surfaces and the rooms are showing a lot of wear in the furnishings. The rooftop pool is small and sad looking. We were disappointed in every aspect of this hotel and the inefficiency and indifference of the staff. We won't return and will be advising friends and family not to bother with this HI Express.
- Official Description (provided by the hotel):
- Stay in the heart of the historic district and soak up the splendor that is Savannah. Next time your travels take you to Savannah, choose the brand new Holiday Inn Express Historic District. This contemporary Southern style property is located right on Bay St. and is surrounded by dozens of boutiques, restaurants, River Street and Savannah s famed squares. It features a graceful lobby, full service fireside lobby bar, a rooftop pool and gazebo and guest rooms equipped with flat screen TVs. Rates include deluxe continental breakfast and high speed internet access. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Orbitz, Travelocity, Hotwire, Hotels.com, TripOnline SA, Cancelon and getaroom.com so you can book your Holiday Inn Express Savannah - Historic District reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Savannah-Historic District Hotel Savannah
- Holiday Inn Savannah