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Hilton Garden Inn Savannah Midtown
Ranked #38 of 114 Hotels in Savannah
Certificate of Excellence
Reviewed February 26, 2012

The staff members at this hotel really understand the meaning of southern hospitality! Bruce, especially, goes out of his way to put a smile on every guest's face!

  • Stayed: February 2012, traveled on business
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Thank Traveler137137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,063 - 1,069 of 1,209 reviews

Reviewed February 24, 2012

Parking terrible---- you will have to park in another hotel and then walk to your hotel-----I'm not making this up.

The food is excellent----- but the STAFF ...not all of them NOT SO GOOD. I don't plan to ever come back to this hotel.

They have a satisfaction guarantee but even thats a fraud ....

  • Stayed: February 2012, traveled on business
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3  Thank Renee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2012

1st visit to this location, however I normally stay in either Hilton or Hilton Garden Inn's. Other than the lack of parking and the "don't care" attitude of the desk staff, the stay was good. I had issues finding an empty parking space both nites there. On the second night after not being able to find a place to park, I asked the lady at the desk where I could park and why would they not have enough spaces fro the guests? She started making excuses about business travellers and maybe they all drover separate cars. I never did understand what that meant. I asked if we could park near the covered entrance in front, where by now cars were stacking up, she said as long as the fire marshall didnt care, neither did she, but if there was a problem with the fire marshall visiting she could call us to move the car..
I walked away from that still shaking my head...
The next morning upon leaving as I dropped off the key cards at the desk, I was looked at by the staff, but as of yet, no one ever said hello, or good morning, or anything. Just not the normal level of customer service I expect from a Hilton property.
Disappointing...

  • Stayed: February 2012, traveled with family
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Thank georgiatravelinman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2012

They have a decent breakfast and if you pay an extra $4.00 per night, you get the $10.00 breakfast for free (or $4.00). Not great service, but a nice start to the day.

  • Stayed: February 2012, traveled on business
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1  Thank Misty F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2012

I was recently there for a soccer tournament and can honestly report that the staff and facilities were great. One staff member in particular made me, our kids and the other parents feel right at home. His name is Bruce. Bruce even shared our victory at the tournament by attending and cheering us on. Just awesome! I will definitely stay there next time we are in town.

Room Tip: Ask for rooms away from stairwell & ice machine. We stayed in the middle rooms.
See more room tips
  • Stayed: January 2012, traveled with friends
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1  Thank ackerline s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgisavmtgm, General Manager at Hilton Garden Inn Savannah Midtown, responded to this reviewResponded February 16, 2012

Thank you for your review. Bruce was thrilled to hear that he was able to leave a lasting impression with you and your family. He mentioned he really enjoyed watching y’all win the tournament. We look forward to your return to our hotel!

Sincerely,
Bryan Cornelius
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2012

Words cannot express! Hilton Garden Inn is always on top of their game. The hospitality, comfort, cleanliness, and location all A+. I slept like a charm! Would recommend to those passing through the area.

  • Stayed: January 2012, traveled on business
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1  Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2012

I am from Ohio and knew nothing of the area. There was a most wonderful employee working at the hotel who was genuinely helpful. I stayed 3 nights. I was there on business and found that after the 1st night and his helping me finding transportation and combined with his contagious smile, I looked forward to seeing that smile. He made this stay the most enjoyable of all my hotel stays. I don't have his last name, but his name is Bruce. You should recognize this employee as very special and honored to have such.

  • Stayed: January 2012
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1  Thank karengreider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Savannah Midtown

Address: 5711 Abercorn St, Savannah, GA 31405-5505
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Savannah
#28 Family Hotel in Savannah
#32 Romantic Hotel in Savannah
Price Range: $114 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Savannah Midtown 3*
Number of rooms: 132
Official Description (provided by the hotel):
The Hilton Garden Inn Savannah Midtown is right where you want to be. Within walking distance to a variety of well-known shopping and dining options, this hotel is located just three miles from historic Savannah. Take an easy drive straight down scenic Abercorn Street. Positioned in the hub of Savannah's business district, our hotel offers four flexible event rooms that can accommodate up to 300 guests. Let our expert catering and events team take care of the details, including a personalized menu for your occasion by our celebrated executive chef. Start your day with a full cooked-to-order breakfast and indulge in southern specialties from our restaurant. Savor an evening drink in our newly redesigned lobby or heat treats from our 24-hour Pavilion Pantry(R) in the comfort of your guest room with an in-room microwave. ... more   less 
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Also Known As:
Hilton Garden Inn Savannah Midtown Hotel Savannah
Hilton Savannah

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