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“Bait and switch with the rate...?”

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Comfort Suites Gateway
Ranked #61 of 115 Hotels in Savannah
GreenLeadersSilver level
Reviewed March 18, 2014

Sat. 3/8 we were driving North on 95, we stopped at a rest area and also picked up the travel coupon books, we called a few places toward Savannah to see if they had rooms (sometimes the hotels near the airport are booked) First 2 we called were full, we called this Comfort Suites and she said they have a "few" rooms left, we asked about the coupon rate, she agreed to it $69/ $79 Fri Sat. She said we have to reserve the room so over the phone we did that and gave our CC #, name address, phone etc. We got there over an hour later and she said she was told they won't take the coupon, rate is over $100. Can give us the AAA discount. She had our cell # to call us with this update but waited until we got to the lobby. She seemed kind of embarrassed, I don't think it was her idea. I was so put off by the principal that I said no thanks and we left and stayed at the Wingate nearby. It was the principal more than the money. Just not acceptable to me. From the lobby the place seems OK but I won't stop there again.

  • Stayed: March 2014, traveled as a couple
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1  Thank Valerie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded March 20, 2014

Dear Valued Guests:

Thank you for taking the time to complete our online survey regarding our Comfort Suites Savannah Gateway property.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the rate change issue. I have shared your feedback with upper management to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Savannah.

Best Regards,
The Team at Comfort Suites Savannah Gateway

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237 - 243 of 353 reviews

Reviewed March 15, 2014

We stayed there for 2 nights.The gentleman who checked us in had to be the manager.I did not ask.The customer service he provided was outstanding.With his knowledge of customer service,he could easily work for Marriott and even Hilton.(i am talking about the gentleman who wore a suit).Other staff were very polite & professional.The breakfast host and the housekeeping lady also contributed to a great stay.They were patient,polite,helpful.By the way,breakfast was awesome(sausage links,eggs,pastries,etc.....,separate table with buiscuites and gravy.Breakfast area was very clean and well maintained,so was the rest of the hotel.Business center had 2 computers.Wi Fi was working fine.Hot tub was slightly warm on the day of our arrivaI.I saw the maintence person and asked him if can fix it.He was very nice & polite.He told me he is working on it as we speak.It was fixed the same day.It was relatively hot(i would estimate at 100 degrees), with great jets.Our room was very clean,i love the layout,seating area had a nice couch,coffee table and even a ceiling fan.I liked the room a lot.Flat screen TV with lot's of channels,bed was super comfortable.They still have those yellow-gold heavy duvets that all Comfort Suites use to have before all the renovations.Although i love white duvets,i also love those gold ones.They actually use to be my favorite before Comfort Suites went through renovations.This one was very clean, awesome,contributed to the good night sleep and remineded of the good old times.Shower was hot,bathroom was spacious & clean,even to my standards.I wish hot tub would be at 103-104 degrees,but it was good enough.Other than that,i don't have any complaints and can honestly say that it was a truly enjoyable stay.

Room Tip: Hotel is located in a quiet area.So seems to me any room would be quiet.
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  • Stayed: March 2014, traveled as a couple
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1  Thank 135catherineg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded March 20, 2014

Dear Awesome Guest:

Thank you for your wonderful review of our hotel on tripadvisor.com. It is delightful to hear you enjoyed your stay and were comfortable in your guest room. Our staff strives to serve excellence in guest service and we are happy to have exceeded your expectations.

We are pleased to know you were able to take advantage of our convenient location. In addition we would like to thank you for your positive comments regarding the cleanliness of your suite and the friendliness of the staff. I will be sharing your kind words with the entire team.

Thank you for your recommendation of our hotel, and we look forward to servicing your future lodging needs.

Kind Regards,
The Team at Comfort Suites Savannah Gateway

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Reviewed March 9, 2014

Stayed 3 nights for a girls weekend with my mother, sister, and baby niece. Room was very nice and clean, beds comfortable. Ashley at the front was very welcoming and helpful. Their breakfast was a great way to start the day. The only complaint was the room key had to be reactivated each night. Wish we had known that before going all the way to the 4th floor with shopping bags, an elderly mother, and a tired toddler. Had to go back downstairs while they had to wait in the hallway, that was annoying. Everything else was great....

  • Stayed: March 2014, traveled with family
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1  Thank Sherry05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded March 14, 2014

Dear Valued Guest:

We are so happy that you enjoyed your stay with us at Comfort Suites Gateway Savannah. We appreciate your kind words regarding our clean nice rooms. We value any feedback we receive from our guests and I apologize for the inconvenience you endured regarding the key cards not working for you.
Thank you for your recommendation of our hotel, and we look forward to servicing your future lodging needs.

Kind Regards,
The Team at Comfort Suites Savannah Gateway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2014

This was our first stay at this hotel. This hotel is one of the best in the Choice Hotels group! The room was spacious, clean and well organized. The shower head is set high with is great for those of us over 6 feet tall. The breakfast area is spacious. The hotel provides a nice variety to choose from including, cereals, waffles, eggs, sausage, bagels, toast, rolls, yogurt, juice, tea, coffee, etc. This hotel also provides a "Happy Hour" in the evening with complementary wine, beer, salsa, chips, popcorn and cookies. The "Happy Hour" host, Karen, is great. She is outgoing and fun. Karen also takes care of the breakfast and does a great job of keeping up with food items. The hotel cost is also reasonable. There are approximately 15 hotels and some restaurants in this complex off the highway. The Comfort Suites hotel is toward the back area which guarantees a quiet area away from the highway. A "No-Brainer" place for us next time in the area!

Room Tip: Take in the "Happy Hour".
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  • Stayed: February 2014, traveled as a couple
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4  Thank Mindy and Roger A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded February 20, 2014

Dear Valued Guest:

Thank you for your wonderful review of our hotel on tripadvisor.com. It is delightful to hear you enjoyed your stay and were comfortable in your guest room. Our staff strives to serve excellence in guest service and we are happy to have exceeded your expectations.

We are pleased to know you were able to take advantage of our convenient location. In addition we would like to thank you for your positive comments regarding the cleanliness of your suite and the friendliness of the staff especially Ms. Karen. I will be sharing your kind words with the entire team.

Thank you for your recommendation of our hotel, and we look forward to servicing your future lodging needs.

Best Regards,
The Team at Comfort Suites Savannah Gateway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

Comfort suites are generally very acceptable. Nothing very fancy, but also not overly expensive. The desk clerk, Keisha, was kind enough to talk to the manager to accept the discount coupon for a king size bedroom, rather than the 2 doubles that normally go with the coupon. Room temperature a bit difficult to control. Bed comfortable. Good free breakfast and wifi

  • Stayed: February 2014, traveled as a couple
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3  Thank RockyMountJoy-PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded February 17, 2014

Dear Valued Guest:

We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to from the Comfort Suites Brand. I am sorry to hear that the room temperature was a bit difficult for you to control, but I am happy you were comfortable and enjoyed our breakfast bar and wifi services. I sincerely apologize for any inconveniences that you experienced during your stay. We strive to please all of our guests and appreciate your comments.

Best Regards,
The Team at Comfort Suites Savannah Gateway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

Overall very good experience. Breakfast was excellent. Reception was very friendly and knowledgeable. Beds were very comfortable. Many restaurants very close by. We stay in this area every year on our way to Florida for the winter, this is one of the nicest hotels we have stayed in here.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with this hotel
3  Thank Bill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded January 27, 2014

Dear Valued Guest:

Comfort, Quality and Price, have to be three of the most important things when traveling and THANK YOU for noticing we provide them all. It is so great to hear when a guest is happy and enjoyed the stay. I will share your comments with the team and we hope if you are in the area we will visit us again. Thank you for sharing.

Best Regards,
The Team at Comfort Suites Savannah Gateway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

One of the nicest Comfort Inn / Suites we've stayed in. It seemed to be a fairly new construction. Very clean, modern, comfortable beds and clean large bathroom.(A BIG DEAL FOR ME). The only complaint, the breakfast was lacking in variety. Our family likes NON sugar coated cereals - so lacking variety in other options. No hot chocolate packets available for children..

I believe in good customer service and the check in clerk did not exceed in this area. However. the check out clerk, just the opposite, very happy and accommodating.

Overall this was a very nice hotel, convenient to shopping, restaurants, etc. We will be staying here again and would recommend highly.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with this hotel
2  Thank KSTraveler5459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded January 9, 2014

Dear AWESOME Guest:

We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to from the Comfort Suites & Choice Brand. I am sorry to hear that you were not pleased with our breakfast selection and it's variety as well as the lack of customer service provided during your check in time. You will be happy to know we are in the process of improving our selection on our breakfast menu and have counseled our staff regarding offering the very best in customer service. I sincerely apologize for any inconveniences that you experienced during your stay. We strive to please all of our guests and appreciate your comments.

Kind Regards,
The Team at Comfort Suites Savannah Gateway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Gateway

Address: 596 Al Henderson Blvd, (Gateway Boulevard), Savannah, GA 31419-6094
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Savannah
#33 Romantic Hotel in Savannah
Price Range: $97 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Gateway 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Welcome to Comfort Suites Savannah Gateway Experience the best of traditional Southern hospitality and modern convenience as a guest of our friendly all-suites hotel, a top lodging choice for both leisure and business travelers to the area. Ideally situated nearby the historic downtown area, our modern Savannah hotel provides exceptional 5-star service, outstanding room rates and a fine collection of on-site services and amenities. Enjoy complimentary hot breakfast, free Wi-Fi, heated indoor pool with spa and beautifully appointed suites with microwaves and refrigerators. Located Near Downtown Historic District Situated at the gateway to this historic Southern city, our modern hotel offers the ideal spot for exploring the legendary charms of downtown Savannah. Home to stately mansions, museums, art galleries and landmark buildings, Savannah also offers stunning natural beauty, surrounded by sandy beaches like Tybee Island and rolling green golf courses. Located on a quiet street with easy freeway access, our comfortable hotel is within easy walking distance of restaurants and shopping. Savannah Attractions Immerse yourself in antebellum charm on a visit to this incredible destination, which is home to one of the nation's largest historic districts in the downtown area. Take a trolley tour to explore the amazing monuments and architecture of the neighborhood, or head to River Street for exciting shopping, dining and entertainment. You'll also find world-class golf courses in the area, scenic barrier beaches on Tybee Island and delicious Southern cuisine served all over. With a prime location near Savannah's historic district, our charming hotel is a convenient home base to explore all the attractions of the city. ... more   less 
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Also Known As:
Comfort Suites Gateway Hotel Savannah
Comfort Suites Savannah
Savannah Comfort Suites

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