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“good substantial hotel”

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Comfort Suites Gateway
Ranked #61 of 114 Hotels in Savannah
GreenLeadersSilver level
Reviewed February 16, 2014

Comfort suites are generally very acceptable. Nothing very fancy, but also not overly expensive. The desk clerk, Keisha, was kind enough to talk to the manager to accept the discount coupon for a king size bedroom, rather than the 2 doubles that normally go with the coupon. Room temperature a bit difficult to control. Bed comfortable. Good free breakfast and wifi

  • Stayed: February 2014, traveled as a couple
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3  Thank RockyMountJoy-PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded February 17, 2014

Dear Valued Guest:

We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to from the Comfort Suites Brand. I am sorry to hear that the room temperature was a bit difficult for you to control, but I am happy you were comfortable and enjoyed our breakfast bar and wifi services. I sincerely apologize for any inconveniences that you experienced during your stay. We strive to please all of our guests and appreciate your comments.

Best Regards,
The Team at Comfort Suites Savannah Gateway

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234 - 240 of 346 reviews

Reviewed January 24, 2014

Overall very good experience. Breakfast was excellent. Reception was very friendly and knowledgeable. Beds were very comfortable. Many restaurants very close by. We stay in this area every year on our way to Florida for the winter, this is one of the nicest hotels we have stayed in here.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with this hotel
3  Thank Bill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded January 27, 2014

Dear Valued Guest:

Comfort, Quality and Price, have to be three of the most important things when traveling and THANK YOU for noticing we provide them all. It is so great to hear when a guest is happy and enjoyed the stay. I will share your comments with the team and we hope if you are in the area we will visit us again. Thank you for sharing.

Best Regards,
The Team at Comfort Suites Savannah Gateway

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Reviewed January 7, 2014

One of the nicest Comfort Inn / Suites we've stayed in. It seemed to be a fairly new construction. Very clean, modern, comfortable beds and clean large bathroom.(A BIG DEAL FOR ME). The only complaint, the breakfast was lacking in variety. Our family likes NON sugar coated cereals - so lacking variety in other options. No hot chocolate packets available for children..

I believe in good customer service and the check in clerk did not exceed in this area. However. the check out clerk, just the opposite, very happy and accommodating.

Overall this was a very nice hotel, convenient to shopping, restaurants, etc. We will be staying here again and would recommend highly.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with this hotel
2  Thank KSTraveler5459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded January 9, 2014

Dear AWESOME Guest:

We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to from the Comfort Suites & Choice Brand. I am sorry to hear that you were not pleased with our breakfast selection and it's variety as well as the lack of customer service provided during your check in time. You will be happy to know we are in the process of improving our selection on our breakfast menu and have counseled our staff regarding offering the very best in customer service. I sincerely apologize for any inconveniences that you experienced during your stay. We strive to please all of our guests and appreciate your comments.

Kind Regards,
The Team at Comfort Suites Savannah Gateway

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Reviewed December 30, 2013

overall great place, staff was very pleasant, the room were clean and beautiful, the pool was nice and enough to eat for breakfast I would stay again next year when I drive down. The hotel itself is in a great location and looks good from the outside.

Room Tip: all the room are great
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  • Stayed: December 2013, traveled with family
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Review collected in partnership with this hotel
2  Thank moshe t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded December 31, 2013

Dear Valued Guest:

We are so happy that you enjoyed your stay with us at Comfort Suites Gateway Savannah. We appreciate your kind words regarding our clean nice rooms. We value any feedback we receive from our guests and we hope you have a SAFE and HAPPY NEW YEAR.

Best Regards,
The Team at Comfort Suites Savannah Gateway

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Reviewed December 27, 2013

My brother and I were road tripping it down to FL from DC. After almost 11 hours of driving, we stopped off to spend the night somewhere. We literally hotel hopped and checked out every other hotel before stopping at Comfort Suites. What deterred us from the previous establishments were the unclean smell, unfriendly attendants, and the lack of non smoking rooms. Comfort Suites had it all! It was wonderfully clean, the night manager was super friendly, and the entire building was smoke free (and very recently rennovated). I have not one complaint! The complimentary breakfast bar wasn't too shabby as well. We enjoyed freshly made waffles and delicious coffees and teas. I plan on staying at this hotel again on our drive back. :)

Room Tip: Make sure you ask about a AAA discount!
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  • Stayed: December 2013, traveled with family
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Review collected in partnership with this hotel
2  Thank AmiSR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded December 31, 2013

Dear Valued Guest:

Very kind words, we thank you !!!.. We are happy we could accommodate you. Its always great to hear that what we do make a difference and I will be sure to pass along the kind words to our staff. They are a great team and work very hard. I am very proud to be a part of such a great hotel. Hope to see you in the future, safe travels.

HAPPY NEW YEAR
The Team at Comfort Suites Savannah Gateway

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Reviewed December 18, 2013

One of the nicest Comfort Suites we've stayed in. It seemed to be a fairly new construction. Very clean, modern, comfortable bed and clean bathroom.(A BIG DEAL FOR ME). The breakfast bar was outstanding! The only complaint, check in clerk did not even acknowledge us upon arrival; looked at us, but did not speak. I believe in good customer service and this was not acceptable. The check out clerk, just the opposite, very happy, accommodating. Overall this was a very nice hotel, convenient to shopping, restaurants, etc. We will be staying here again and would recommend highly.

  • Stayed: December 2013, traveled as a couple
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1  Thank slm158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masterkey H, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded December 20, 2013

Dear Valued Guest:

Very kind words, we thank you !!!.. We are happy we could accommodate you. Its always great to hear that what we do make a difference and I will be sure to pass along the kind words to our staff. We will work on the evening clerk's customer service.They are a great team and work very hard. I am very proud to be a part of such a great hotel. Hope to see you in the future, safe travels.

Happy Holidays,
The Team at Comfort Suites Savannah Gateway

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Reviewed December 17, 2013

This was by far the best place to stay, we were just passing through and we were only supposed to stay one night, we ended up staying two nights. So we had a whole day to explore around, it was convenient to the downtown area and there were so many places to eat around there. The rooms are extraordinary clean and breakfast was the best!!! Ashley at the front desk was by far the nicest we have ever dealt with, She was very helpful with giving us information that we were looking for. ++++ Thumbs up to this hotel period!!

  • Stayed: December 2013, traveled on business
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1  Thank Brenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masterkey H, Guest Relations Manager at Comfort Suites Gateway, responded to this reviewResponded December 18, 2013

Dear AMAZING Guest:

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. I will especially let Ashley know of your kind words. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Happy Holidays,
The Team at Comfort Suites Savannah Gateway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Gateway

Address: 596 Al Henderson Blvd, (Gateway Boulevard), Savannah, GA 31419-6094
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Savannah
#33 Romantic Hotel in Savannah
Price Range: $97 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Gateway 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Welcome to Comfort Suites Savannah Gateway Experience the best of traditional Southern hospitality and modern convenience as a guest of our friendly all-suites hotel, a top lodging choice for both leisure and business travelers to the area. Ideally situated nearby the historic downtown area, our modern Savannah hotel provides exceptional 5-star service, outstanding room rates and a fine collection of on-site services and amenities. Enjoy complimentary hot breakfast, free Wi-Fi, heated indoor pool with spa and beautifully appointed suites with microwaves and refrigerators. Located Near Downtown Historic District Situated at the gateway to this historic Southern city, our modern hotel offers the ideal spot for exploring the legendary charms of downtown Savannah. Home to stately mansions, museums, art galleries and landmark buildings, Savannah also offers stunning natural beauty, surrounded by sandy beaches like Tybee Island and rolling green golf courses. Located on a quiet street with easy freeway access, our comfortable hotel is within easy walking distance of restaurants and shopping. Savannah Attractions Immerse yourself in antebellum charm on a visit to this incredible destination, which is home to one of the nation's largest historic districts in the downtown area. Take a trolley tour to explore the amazing monuments and architecture of the neighborhood, or head to River Street for exciting shopping, dining and entertainment. You'll also find world-class golf courses in the area, scenic barrier beaches on Tybee Island and delicious Southern cuisine served all over. With a prime location near Savannah's historic district, our charming hotel is a convenient home base to explore all the attractions of the city. ... more   less 
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Also Known As:
Comfort Suites Gateway Hotel Savannah
Comfort Suites Savannah
Savannah Comfort Suites

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