We stayed here three nights in late April. This is a tough review to write as we really wanted to like our stay. The Good: the location is hard to beat, the grounds and building are beautiful. One employee was fantastic at customer service.
The bad: the customer service was extremely lacking. 3 of the 4 people we interacted with were rude. The room had some condition issues, like bad installation of the wall A/C unit, sloppy job. The valet service was the slowest I have experienced in my travels. The hotel bar smelled and had odd hours. We told the front desk that we had 4 guest total but each day they would only bring us 3 towels. Each queen bed came with 3 pillows, so one person had two pillows and the other 1 pillow. We had to decided which of us was going to only have 1 pillow each night. We requested an extra pillow but were denied.
We wouldn't go back because for the price there are other options. It's sad, there is a ton of potential here, just mismanaged.More
- Free Wifi
- Room service