We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Okay But Needs Some Work”
Review of Cotton Sail Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Cotton Sail Hotel
Ranked #21 of 113 Hotels in Savannah
Certificate of Excellence
Tempe, Arizona
Level 6 Contributor
261 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Okay But Needs Some Work”
Reviewed May 20, 2015

We stayed here three nights in late April. This is a tough review to write as we really wanted to like our stay. The Good: the location is hard to beat, the grounds and building are beautiful. One employee was fantastic at customer service.

The bad: the customer service was extremely lacking. 3 of the 4 people we interacted with were rude. The room had some condition issues, like bad installation of the wall A/C unit, sloppy job. The valet service was the slowest I have experienced in my travels. The hotel bar smelled and had odd hours. We told the front desk that we had 4 guest total but each day they would only bring us 3 towels. Each queen bed came with 3 pillows, so one person had two pillows and the other 1 pillow. We had to decided which of us was going to only have 1 pillow each night. We requested an extra pillow but were denied.

We wouldn't go back because for the price there are other options. It's sad, there is a ton of potential here, just mismanaged.

  • Stayed April 2015, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
4 Thank TheJimmyco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, Public Relations Manager at Cotton Sail Hotel, responded to this review, May 22, 2015
Dear TheJimmyco,

Thanks a lot for your recent stay with us. We appreciate your feedback and we will definitely look into the concerns you had mentioned.. I hope this experience would not deter you from coming back to our Hotel.. Thanks again for taking the time to post your feedback.. Take care..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,088 reviews from our community

Traveler rating
    636
    284
    86
    55
    27
See reviews for
221
561
22
63
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Atlanta, Ga
Level 6 Contributor
157 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed May 20, 2015

When we entered this clean, sleek hotel, we were pleasantly greeted by Elizabeth who quickly checked us in. When we entered our room, we were impressed that the restored hardwood floors continued into the guest rooms which, although somewhat narrow, do have an excellent view of the river. The bathroom is large and has an exceptionally large shower, and the king bed is comfy with nice linens that stay in place. The room was also exceptionally clean. I'm giving four stars because some of the pluses also are minuses - the hardwood floors are beautiful, but the room acoustics are bad, especially in the bathroom, and overhead noise is especially bad in the mornings. The balcony is a big disappointment as we like to sit in the evenings and enjoy the river and the extra charge just isn't worth it. If I were to stay again, I would just get a river view room, and I would stay on the 5th floor.

  • Stayed May 2015, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lona_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, Public Relations Manager at Cotton Sail Hotel, responded to this review, May 22, 2015
Dear Lona_8,

Thanks a lot for your recent stay with us. We appreciate your feedback and so sorry for the noise coming from our Hardwood Floors! Glad everything else was to your satisfaction and hope to see you again in the near future.. Take care..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 5 Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 20, 2015

The Cotton Sail Hotel has very few flaws. The location is right along the river. The location couldn't be better for time spent in Savannah. The cleanliness of the hotel was above reproach. The room seemed larger than average. The bathroom was roomy and if you were so inclined the shower is big enough to have a party.

We used the valet parking which cost $25. I found the valet parking to have been a bit of a slow process. There didn't seem to be any urgency to help with our bags and we basically had to unload ourselves as the bellhops looked on. We weren't welcomed to the hotel. I actually had to ask and signal to get our bags placed onto the luggage cart.

Check in was rather a slow process too but it was done with a smile and gracious attitude. I had ordered a bottle of sparkling wine to be in our room upon arrival. When the clerk saw this note upon arrival she seemed a bit surprised and began to scramble to make that happen which added time to check in and then the sparkling wine didn't arrive until later.

I didn't see many staff in the hotel which led me to believe they were under staffed.

The hotel itself sold me on this property. We were in room 524 which I think was a corner/ end unit. We had a city view from the large windows and a nice river view from the side window (which the clerk checking us in didn't know). She told us we had a city view and when I asked if there was a river view room available she said no.

I think they need to retrain their staff on customer service just a wee bit. When good customer service happens it should generate an excellent rating instead of very good for this hotel.

However I would strongly recommend this hotel. It is a great place to stay. Great location, and great room. You won't be sorry you picked this hotel for your stay in Savannah.

  • Stayed May 2015, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank Ilse1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, Public Relations Manager at Cotton Sail Hotel, responded to this review, May 22, 2015
Dear Ilse1959,

Thanks a lot for posting this detailed and great review! We are glad you had a good stay with us, apart from some issues with staff! We will definitely address those issues with responsible parties asap! Hope to see you again in the near future.. Take care..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
147 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 20, 2015

Enjoyed our brief stay here. Room was very modern and clean; loved that it had hardwood floors and was still a quiet property. Great location and very walkable to the historic section of savannah. Several wonderful brew pubs and restaurants within a brief walk as well as wonderful shops.

  • Stayed May 2015, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank S_travels4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, Public Relations Manager at Cotton Sail Hotel, responded to this review, May 22, 2015
Dear S_travels4fun,

Thanks a lot for this great review! We are glad you a great stay here and also glad you enjoyed your room location! Hope to see you again in the near future.. Take care..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 19, 2015

Make sure you get a river side room -- I'm sure they are very fine. We had a room that faced the street; however, on the third floor the rooms are below-street level, so all you see is the old stone flood wall -- identical to the window-less rooms in a jail. So, we got a crummy room in an otherwise very nice hotel. Staff was excellent -- I tripped outside the hotel and three staffers came to my assistance and brought a bag of ice and water bottles. The rooftop bar is outstanding -- though impossible to move in on a Saturday night.

Room Tip: If you can't get a river view, stay somewhere else. If you get a river view, you will probably...
See more room tips
  • Stayed May 2015, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, Public Relations Manager at Cotton Sail Hotel, responded to this review, May 22, 2015
Dear Ron B,

Thanks a lot for your recent stay with.. I hope you are feeling OK after the incident outside the hotel? Glad the staff took good care of you... So sorry for the room location you got! Hopefully we get you a river view room nest time.. See you soon and take care..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 19, 2015 via mobile

The Cotton Sail Hotel was PERFECT for our visit to Savannah! Location was outstanding, as well as the very friendly staff - especially Harold (bellman). If our travels again bring us to Savannah, we will definitely stay at the Cotton Sail Hotel!

Stayed May 2015, traveled as a couple
Helpful?
1 Thank EGKNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, Public Relations Manager at Cotton Sail Hotel, responded to this review, May 22, 2015
Dear EGKNYC,

Thanks a lot for this wonderful review! We are glad you had a great stay here and also glad Harold took good care of you! We will look forward to seeing you here again soon.. Take care...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 19, 2015

Splurge for the river view but NOT a balcony room. It's really just a Juliet's balcony that you can stand on but not sit on. They could have put a more practical couch in there and maybe another chair. But I loved the high ceilings and large room. And the bathroom was very clean and spacious as well and also nicely decorated.

Skip the concierge because she is just trying to sell tours for one company. We asked about restaurants and she didn't seem to know much.

I would definitely stay again. And we absolutely LOVED the rooftop bar and that view.

Room Tip: Get riverfront but NOT balcony (it's a Juliet's balcony). Not worth the extra ???. Visit t...
See more room tips
  • Stayed April 2015, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank TiredFromSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, Public Relations Manager at Cotton Sail Hotel, responded to this review, May 22, 2015
Dear TiredFromSC,

Thanks a lot for your recent stay with us. We are so glad you had a great stay and happy you enjoyed our guest room décor! We are also glad you liked the rooftop bar and hope to see you again in the near future.. Take care..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Savannah hotels
Downtown
River Street Inn
River Street Inn
#25 of 113 in Savannah
1,280 reviews
Downtown
The Marshall House
The Marshall House
#4 of 113 in Savannah
2,693 reviews
Downtown
Andaz Savannah
Andaz Savannah
#13 of 113 in Savannah
3,037 reviews
Show Prices
Show Prices
Show Prices
Downtown
East Bay Inn
East Bay Inn
#10 of 113 in Savannah
1,215 reviews
Downtown
Hyatt Regency Savannah
Hyatt Regency Savannah
#32 of 113 in Savannah
2,834 reviews
Downtown
Planters Inn on Reynolds Square
Show Prices
Show Prices
Show Prices

Been to Cotton Sail Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cotton Sail Hotel

Property: Cotton Sail Hotel
Address: 126 West Bay Street, Savannah, GA 31401-1158
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #21 of 113 Hotels in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cotton Sail Hotel 3.5*
Number of rooms: 56
Official Description (provided by the hotel):
True Luxury and Southern Hospitality in the Heart of Old Savannah. You've arrived at the Cotton Sail Hotel, a full-service boutique hotel positioned in the heart of old Savannah's National Landmark, the Historic District. Housed within a refurbished late-1800's cotton warehouse, the Cotton Sail Hotel was named as tribute to its nostalgic past. Through recent renovations, that storied past has been admiringly preserved and consciously revitalized, with our main lobby and each of our 56 well-appointed guestrooms being anchored with 200 year old heart of pine hardwood floors originating from the roof of the old cotton factory that is the Cotton Sail Hotel today. The Cotton Sail Hotel effortlessly blends traditional Savannah charm with upscale modern amenities. You'll decide whether it is our complimentary turn-down service & welcome amenities, our state of the art fitness center, the beautiful Brazilian hardwood deck that frames the front of our hotel or capturing the breath-taking views of the Savannah River while positioned on your guestroom balcony, that make the Cotton Sail Hotel Savannah's Premier Destination for Luxury Accommodations. Furthermore, you are welcomed to purchase a snack in our lobby sundry shop, utilize our business center, take your guestroom elevators down to dine at the River House Restaurant, stay in comfort and order room service or indulge in a drink and appetizer at Top Deck, one of Savannah's only roof top bars overlooking Historic Savannah and the Savannah River. Each level of the Cotton Sail brings its own indulgence: you can dine at the bottom, rest in the middle and let loose at the top. So envelope yourself in luxurious comfort and treat yourself to our countless amenities all designed with you in mind. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TravelClick, Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, Hotwire, Cheap Tickets, getaroom.com and Cancelon so you can book your Cotton Sail Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing