We stayed here three nights in late April. This is a tough review to write as we really wanted to like our stay. The Good: the location is hard to beat, the grounds and building are beautiful. One employee was fantastic at customer service.
The bad: the customer service was extremely lacking. 3 of the 4 people we interacted with were rude. The room had some condition issues, like bad installation of the wall A/C unit, sloppy job. The valet service was the slowest I have experienced in my travels. The hotel bar smelled and had odd hours. We told the front desk that we had 4 guest total but each day they would only bring us 3 towels. Each queen bed came with 3 pillows, so one person had two pillows and the other 1 pillow. We had to decided which of us was going to only have 1 pillow each night. We requested an extra pillow but were denied.
We wouldn't go back because for the price there are other options. It's sad, there is a ton of potential here, just mismanaged.
- Official Description (provided by the hotel):
- True Luxury and Southern Hospitality in the Heart of Old Savannah. You've arrived at the Cotton Sail Hotel, a full-service boutique hotel positioned in the heart of old Savannah's National Landmark, the Historic District. Housed within a refurbished late-1800's cotton warehouse, the Cotton Sail Hotel was named as tribute to its nostalgic past. Through recent renovations, that storied past has been admiringly preserved and consciously revitalized, with our main lobby and each of our 56 well-appointed guestrooms being anchored with 200 year old heart of pine hardwood floors originating from the roof of the old cotton factory that is the Cotton Sail Hotel today. The Cotton Sail Hotel effortlessly blends traditional Savannah charm with upscale modern amenities. You'll decide whether it is our complimentary turn-down service & welcome amenities, our state of the art fitness center, the beautiful Brazilian hardwood deck that frames the front of our hotel or capturing the breath-taking views of the Savannah River while positioned on your guestroom balcony, that make the Cotton Sail Hotel Savannah's Premier Destination for Luxury Accommodations. Furthermore, you are welcomed to purchase a snack in our lobby sundry shop, utilize our business center, take your guestroom elevators down to dine at the River House Restaurant, stay in comfort and order room service or indulge in a drink and appetizer at Top Deck, one of Savannah's only roof top bars overlooking Historic Savannah and the Savannah River. Each level of the Cotton Sail brings its own indulgence: you can dine at the bottom, rest in the middle and let loose at the top. So envelope yourself in luxurious comfort and treat yourself to our countless amenities all designed with you in mind. ... more less
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