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Cotton Sail Hotel
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Reviews (1,226)
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699
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All reviewsrooftop bartop deckthe riverhardwood floorscotton warehousebeautiful hotelboutique hotelvalet parkinghigh ceilingssmall balconya river view roomstreet levelperfect locationvalet servicerestaurants and shopshistoric districtwithin walking distance
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935 - 940 of 1,226 reviews
Reviewed May 20, 2015

When we entered this clean, sleek hotel, we were pleasantly greeted by Elizabeth who quickly checked us in. When we entered our room, we were impressed that the restored hardwood floors continued into the guest rooms which, although somewhat narrow, do have an excellent view of the river. The bathroom is large and has an exceptionally large shower, and the king bed is comfy with nice linens that stay in place. The room was also exceptionally clean. I'm giving four stars because some of the pluses also are minuses - the hardwood floors are beautiful, but the room acoustics are bad, especially in the bathroom, and overhead noise is especially bad in the mornings. The balcony is a big disappointment as we like to sit in the evenings and enjoy the river and the extra charge just isn't worth it. If I were to stay again, I would just get a river view room, and I would stay on the 5th floor.

  • Stayed: May 2015, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Lona_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, Public Relations Manager at Cotton Sail Hotel, responded to this reviewResponded May 22, 2015

Dear Lona_8,

Thanks a lot for your recent stay with us. We appreciate your feedback and so sorry for the noise coming from our Hardwood Floors! Glad everything else was to your satisfaction and hope to see you again in the near future.. Take care..

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2015

The Cotton Sail Hotel has very few flaws. The location is right along the river. The location couldn't be better for time spent in Savannah. The cleanliness of the hotel was above reproach. The room seemed larger than average. The bathroom was roomy and if you were so inclined the shower is big enough to have a party.

We used the valet parking which cost $25. I found the valet parking to have been a bit of a slow process. There didn't seem to be any urgency to help with our bags and we basically had to unload ourselves as the bellhops looked on. We weren't welcomed to the hotel. I actually had to ask and signal to get our bags placed onto the luggage cart.

Check in was rather a slow process too but it was done with a smile and gracious attitude. I had ordered a bottle of sparkling wine to be in our room upon arrival. When the clerk saw this note upon arrival she seemed a bit surprised and began to scramble to make that happen which added time to check in and then the sparkling wine didn't arrive until later.

I didn't see many staff in the hotel which led me to believe they were under staffed.

The hotel itself sold me on this property. We were in room 524 which I think was a corner/ end unit. We had a city view from the large windows and a nice river view from the side window (which the clerk checking us in didn't know). She told us we had a city view and when I asked if there was a river view room available she said no.

I think they need to retrain their staff on customer service just a wee bit. When good customer service happens it should generate an excellent rating instead of very good for this hotel.

However I would strongly recommend this hotel. It is a great place to stay. Great location, and great room. You won't be sorry you picked this hotel for your stay in Savannah.

  • Stayed: May 2015, traveled with family
    • Value
    • Cleanliness
    • Service
4  Thank Ilse1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, Public Relations Manager at Cotton Sail Hotel, responded to this reviewResponded May 22, 2015

Dear Ilse1959,

Thanks a lot for posting this detailed and great review! We are glad you had a good stay with us, apart from some issues with staff! We will definitely address those issues with responsible parties asap! Hope to see you again in the near future.. Take care..

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Reviewed May 20, 2015

Enjoyed our brief stay here. Room was very modern and clean; loved that it had hardwood floors and was still a quiet property. Great location and very walkable to the historic section of savannah. Several wonderful brew pubs and restaurants within a brief walk as well as wonderful shops.

  • Stayed: May 2015, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank S_travels4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, Public Relations Manager at Cotton Sail Hotel, responded to this reviewResponded May 22, 2015

Dear S_travels4fun,

Thanks a lot for this great review! We are glad you a great stay here and also glad you enjoyed your room location! Hope to see you again in the near future.. Take care..

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2015

Make sure you get a river side room -- I'm sure they are very fine. We had a room that faced the street; however, on the third floor the rooms are below-street level, so all you see is the old stone flood wall -- identical to the window-less rooms in a jail. So, we got a crummy room in an otherwise very nice hotel. Staff was excellent -- I tripped outside the hotel and three staffers came to my assistance and brought a bag of ice and water bottles. The rooftop bar is outstanding -- though impossible to move in on a Saturday night.

Room Tip: If you can't get a river view, stay somewhere else. If you get a river view, you will probably rate this as a "5"
  • Stayed: May 2015, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, Public Relations Manager at Cotton Sail Hotel, responded to this reviewResponded May 22, 2015

Dear Ron B,

Thanks a lot for your recent stay with.. I hope you are feeling OK after the incident outside the hotel? Glad the staff took good care of you... So sorry for the room location you got! Hopefully we get you a river view room nest time.. See you soon and take care..

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Reviewed May 19, 2015 via mobile

The Cotton Sail Hotel was PERFECT for our visit to Savannah! Location was outstanding, as well as the very friendly staff - especially Harold (bellman). If our travels again bring us to Savannah, we will definitely stay at the Cotton Sail Hotel!

Stayed: May 2015, traveled as a couple
1  Thank EGKNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, Public Relations Manager at Cotton Sail Hotel, responded to this reviewResponded May 22, 2015

Dear EGKNYC,

Thanks a lot for this wonderful review! We are glad you had a great stay here and also glad Harold took good care of you! We will look forward to seeing you here again soon.. Take care...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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