I just got back to NC after traveling to Savannah for my 9 year olds gymnastics meet and had a very unfortunate experience at the Thunderbird Hotel. I traveled 6 hours, had 15 minutes to check in and walk to the meet and was greeted by "we overbooked and you don't have a room." I was also told I did not have a reservation, which I had the email confirmation WITH me. I was told I didn't put down a deposit yet they had my credit card number. I was told they tried to call me all day to let me know, well, I was TRAVELING all day, hence the hotel reservation. The girl at the desk was VERY disrespectful, was not apologetic or sympathetic and even had the nerve to call me irate and threaten to ask me to leave when I was only upset and needing a quick fix to the problem, which they SHOULD have figured out already. There was NO manager on duty and the rude "financial manager" I talked on the phone just kept reiterating "mam, I tried to call you the last 5 hours." I WAS DRIVING THE LAST 6 HOURS! Ugh! Anyway, it wasn't the double booking, mistakes happen. It was the sheer rudeness and lack of accepting responsibility for their huge mistake. Don't claim I didn't put down a deposit or have a reservation when I have a confirmation email and you have ALL my information. Worst experience ever and I am so glad my husband wasn't there because that awful girl behind the counter would have had a much worse day. I will be looking into contacting a higher management.
- Official Description (provided by the hotel):
- Meet-up at our delightfully quirky motel where refined Savannah's so-historic location and so-hip eccentricities hook up. Discounted Savannah lodging was never so much fun! Hotel rates include Moon Pies and Krispy Kreme donuts! ... more less
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- Also Known As:
- The Thunderbird Hotel Savannah
- Thunderbird Hotel Savannah